DARLEYS PLUMBING INC
About us
Darley's Plumbing is a family-owned business that was started in 1993.
Business highlights
Services we offer
Plumbing Installation, Plumbing Service, Plumbing for New Construction and Remodeling, Repipes, and Plumbing Maintenance for both Residential and Commercial Clients
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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"Thank you for your review and kind words. We appreciate your business and have shared your thoughts with the Darley's team."
"Thank you for the feedback. We are glad we were able to take care of your plumbing needs. Please call on us anytime."
"Thank you for the feedback. We are glad we were able to take care of your plumbing need, but apologize for our slow response. I am forwarding this message on to the technician that helped you to let him know his efforts were appreciated. I am also forwarding this to the dispatch team to discuss how we might be able to ensure future calls are answered in-house and in a timely manner. Please contact us at 904.727.1484 with any additional comments you have that may help us perform our jobs even better. Thanks again, Dale Darley"
I called the company the next day to get a breakdown of the work as to parts and labor. I talked to the owner and he spent time with me on the phone describing the details of the proposed repair so I could make an informed decision on hiring them. I had to pay a non-refundable fee for time and travel to come out and provide the estimate, which would be subtracted from the total should I hire them. The written estimate was very detailed but needed clarification. I decided to go with Darley and the plumber and assistant showed up late, but had called to say they had been delayed on a previous job. When they arrived they went right to work and didn't waste any time. Since I had not completely understood my options, it turned out I had a less expensive option that I could take but it required the plumber to drive to a store and secure different parts. I chose that option and he drove off to get the parts which were on the west side of town. He had called the distributor first and texted a picture of my plumbing to make sure the parts were correct. Once he returned, he quickly did the repair tested it and then made a neat access cut in the closet behind the bathroom so future access could be available. The small door frame was fitted with a complimentary door so no drywall repair and painting was required.
They were neat and clean and left all in good order."Thank you for the positive response. We will evaluate your comments to see how we can provide even better service in the future."
"Darley's Plumbing would like to apologize for your disappointment with us. At Darley's, we strive to meet all of our customers' plumbing needs and to do so in such a way that all of our customers become return customers. We realize that no matter how hard we attempt to maintain 100% customer satisfaction, there will be rare instances where a customer is not happy with our service and obviously you were not. We have looked into the issues you outlined and determined the following: 1) There is no record of a service call being placed with your name or address in 2014. On the day that you have listed as the job date, all of our service and office personnel were at work. We acknowledge that the job you describe could have been our responsibility, but wonder if possibly the job involved another contractor or vendor. We do have jobs listed for your name and address in 2013 and those appear to have been performed satisfactorily. 2) The warranty has been set up for the whirlpool bathtub. 3) The missing maintenance and warranty guide has been placed in your possession. Again, we apologize for any inconvenience that you experienced and would appreciate the opportunity to prove that we are a quality and trustworthy organization. Please contact me, Dale Darley, at 904.727.1484 if you would like to discuss this further."
Their prices were better than the other ones I received. Based upon past experiences of friends and family who have used Darley's Plumbing, and also the competitive estimate, we decided to use them to install a tankless water heater.
The service technicians came out 2 days later and did a great job. They were fast and efficient. They cleaned up all of the debris. We have not had any issues with our water heater. And they provided tips for maintaining and cleaning the water heater, which has been working perfectly ever since.
We would definitely call them again for our plumbing needs.
"Thank you for letting us know about this problem. We are so sorry to find out that we completely failed to follow up on your call. We understand that your time is valuable and apologize for causing you to wait on a return call that never happened. I am not sure if it is even possible to have you reconsider using our services for your future plumbing needs, but we would appreciate the opportunity to try. Please contact our office at 904.727.1484 and ask for me, Dale Darley, so that we can discuss how we might be able to appease you and also how we might avoid this problem with any future callers."
"Thank you for the positive remarks. We strive to make all of our customers happy with the work we do and try to do it at competitive pricing."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
4472 Phillips Hwy, Jacksonville, FL 32207
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