DARLEYS PLUMBING INC

Great. Very prompt and were very helpful.

Very well. Technician came and he knew what to do. Explained he was going to do a small diagnostic and then would go up on the roof to unclog via the vent if unable to unclog below. Did his repairs as explained. Was very professional and I felt he was very thorough. Only thing I would have to comment on was I did have difficulty trying to get a hold of the office in the morning. Called at 8:23 am and had to call the emergency number which sent me to the answering service. I was told I would get a call back but didn't. I tried calling again at 9:30 and did get an answer. I was a little nervous thinking I may not get my service but the technician did show up and I felt he did a very good job.

Very professional, all work went as well as expected ina timely manner. Would hire again

I use them because they do good work at a fair price and they always do what I ask them to do.

I don’t have a problem with them. It has always been quality work and that is the reason I use them.

In short: It went GREAT! Here's the background. Had a toilet stopped up. Tried plunging it, and as I was, it was backing up into my shower, thru the drain. I tried two plungers--one over the shower drain and one for the toilet. Didn't work...just more "crap" coming up in my shower. Trip to Home Depot. I had no idea what I was doing, but talked to the guys there and walked out with a 15' snake and a 50' snake. Snaked the commode...nothing. I had no idea what was wrong. This is Easter Sunday morning. I thought, Holy Crap( yes CRAP) I'm in trouble. I needed a plumber, on Sunday, on Easter Sunday no less. By this time, a second toilet wasn't flushing, but at least it wasn't coming up in the tub. So I turned on Angie's List, of which I've been a member for years, and it has never failed me. I contacted two plumbers with good ratings and not too far away from me. They both contacted me within minutes of my call, and their prices were almost the same. I committed to the first guy (DARLEY"S PLUMBING) who called me and said he could be at my house within 30 minutes, and, barring anything unusual, the charge would be $180.00 (1 hour). For Easter Sunday morning, and for the quick response, I thought that was acceptable. I think the name of the plumber who arrived was Mark. I hope that is right, as he did a great job. First off, he arrived within the 30 minutes as stated. I explained the situation, and he proceeded to mentally figure out how the pipes were "layed out" under my slab. He asked if I had noticed (we moved here 18 months ago) an access pipe in my front yard, and I hadn't. He started poking in my plant bedding with a metal rod, in an area of about 50 or 60 square feet to try to find THE pipe, and I'll be darned if in about 10 minutes of poking, he found it. The rest of the story is just academic. He took his magical plumbing tools, and did his magic. He had to run the entire length of the house, as the pipe was in the front yard and the bathroom was the last room at the other end of the house. SUCCESS. He cleaned up, re-distributed the mulch, gave me some instructions on proper toilet operations considering the amount of water these new tanks hold, and left me as one VERY happy DARLEY"S customer. I would definitely use them again. Thanks Mark.

Found our new plumbing company! Have several rentals and we are very happy!

I called the company the next day to get a breakdown of the work as to parts and labor. I talked to the owner and he spent time with me on the phone describing the details of the proposed repair so I could make an informed decision on hiring them. I had to pay a non-refundable fee for time and travel to come out and provide the estimate, which would be subtracted from the total should I hire them. The written estimate was very detailed but needed clarification. I decided to go with Darley and the plumber and assistant showed up late, but had called to say they had been delayed on a previous job. When they arrived they went right to work and didn't waste any time. Since I had not completely understood my options, it turned out I had a less expensive option that I could take but it required the plumber to drive to a store and secure different parts. I chose that option and he drove off to get the parts which were on the west side of town. He had called the distributor first and texted a picture of my plumbing to make sure the parts were correct. Once he returned, he quickly did the repair tested it and then made a neat access cut in the closet behind the bathroom so future access could be available. The small door frame was fitted with a complimentary door so no drywall repair and painting was required. They were neat and clean and left all in good order.

Plumber agreed to come for plumbing service between the hours of 8 AM and 12 PM. I had told them I needed to leave the property no later than 12 PM. I was told at that time they would be there. As 12 o'clock approached I called and was told that they were delayed and had a man out sick. The receptionist also stated that she was "filling" in. I have had another poor experience with this plumber on new construction. They failed to provide me with essential details in order to place a warranty in effect on a very expensive whirlpool bathtub. In addition, part of the bathtub maintenance and warranty guide was missing. The general contractor and Darley should have worked together to provide me with better service.

I was pleased with the service. They determined what the problem was and I have not had any other problems.