"Mrs. [Member Name Removed] is confused with different people her what is the proper drop in grade. There is not an 11'' drop in grade , I went back to the job an put a laser transit on the slab and in my opinion it is within the right guide lines. The slop of 2.5-5.0 isn't enough drop over the 25ft. this is a slab that is getting a screen enclosure built on it completely open to the elements."

"In my defense I never told Mrs. [Member Name Removed] it could take up to a year for the chocking to subside . from the beginning Mrs. [Member Name Removed] was complaining the the driveway was to white, well that is what a new driveway bleaches out to and over time it will look like every driveway in the neighborhood. I had aa representative of the concrete company that I use look at it as I told Mrs. [Member Name Removed] that I would , they also agreed with me on the condition of the driveway."

"Mr [Member Name Removed] , sorry that we didn't connect to return your phone call, however, I have no record of you calling or leaving a message."

"I am sorry I never had a request from Mrs [Member Name Removed]."

"I have never had any contact from this Mr [Member Name Removed]."

"In regards to [Member Name Removed] Smiths trashing of me on Angies, List, Google and Facebook I do my very best to keep appointments however, I do all the estimates and I am on every job site , so there comes times where I have to shifted gears and change my schedule as like with [Member Name Removed] I called her mid morning to tell her that I was running behind and I would call her when I was headed her way , as I did. doing so I got her voice mail at about the same time a received a snippy message not to bother coming to the appointment that she had waited long enough. I am sorry that this happened but I have a small business that I try to run as best I can ."

"It was a pleasure working for the Phinneys for the second time."