Comcast Jacksonville

I'M USING ALL CAPS BECAUSE I AM YELLING.  COMCAST, FROM START TO FINISH, IS THE WORST SERVICE EXPERIENCE I'VE EVER HAD.  TERRIBLE. WORST THAN TERRIBLE.  I WOULD HAVE USED AT&T BUT THEY ARE EVEN WORSE AND THEY SUPPORT THE SLAUGHTER OF DOLPHINS IN JAPAN.  SO HERE IN JAX THOSE ARE THE 2 MAIN CHOICES.  ALL I CAN TELL YOU IS IF YOU CHOOSE TO GO WITH COMCAST MAKE SURE YOUR XANAX PRESCRIPTION IS UP TO DATE BECAUSE YOU'RE GONNA NEED IT.  AGAIN, THE ABSOLUTE WORSE EXPERIENCE OF MY LIFE.

The service has been pretty mediocre. I have had them come out and fix my cable box several times. I am not entirely happy with the service and the company.

I would not do business with Comcast or Infinity again even if they were the only provider on the planet.
This is a letter I wrote to Comcast in August of 2008:
During the process of my move from Chesapeake, VA, to Jacksonville, FL, I
called Comcast on 5/29/08 to arrange for installation of cable and
internet service. Comcast scheduled an appointment for installation
from 4:00 to 6:00 PM on Saturday, May 31, approximately 48
hours later and on a weekend. This installation was to consist of
two (2) cable TV boxes and one (1) internet modem. The installation
was performed at that time by a gentleman named Alfonso?the primary
installer, I assume?and another gentleman who showed up to help
him. I did not notice at the time that, although they installed two
cables for TV, they only left one cable TV box.
On Monday, 6/2/08, the internet service was not working. I
waited a few hours to see if the problem was resolved, and, when I
finally called I got the recording that stated that Comcast was
having technical difficulties but was working on it. I believe it
was finally fixed by late that evening.
On Wednesday, 6/4/08, in the early afternoon, the internet
service stopped working again. I waited awhile, to see if it was a
Comcast problem that would be fixed, and finally called at 7:55 PM to
report the problem. This call lasted 29:28 because I had to wait so
long to speak to a Customer Service representative. The
representative told me that the soonest she could schedule an
appointment would be the following Monday, 6/9?FIVE DAYS LATER. I
find it significant that Comcast can respond in two days for new
business, but it takes five days to schedule a repair. This is
exactly backwards from the way it should be, and shows an appalling
lack of customer focus. I tried to explain to the representative
that I was a new customer who needed good service, and that I needed
to return to Virginia on Friday or Saturday to move the rest of my
belongings, but she was strictly by-the-book and by-the-numbers and
would not make any attempt to improve the date of the appointment.
On Thursday, 6/5/08, I realized that I had only one cable TV box
instead of two. At 10:58 AM I called to request another box. The
representative I spoke to suggested that, since there was already an
appointment for the following Monday, she would just add delivery of
the additional box to this work order, if that was OK with me. I
told her this was OK, except that I really needed an earlier
appointment due to my need to return to Virginia over the weekend.
This lady was much more helpful than the previous contact. She
investigated and found that she could move the appointment to Sunday,
6/7. She also told me that she could enter a ?quota request?
(I believe that is what she called it) to see if it could be moved up
even further, and promised to call me back if anything happened.
About an hour later she called back to tell me that she was able to
re-schedule the appointment to the next day, Friday, 6/6, from
10AM to Noon.
On Friday, 6/6/08, I went out early to run an errand, but I made
sure to return home by 9AM in case the Comcast technician showed up
early. When no one had shown up by 12:29PM, I called Comcast
customer service. I was assured that the technician was still on his
way, but he was running late, and would fix my internet problem
and deliver a cable box. When he still had not arrived by
4:55PM, I called again. This call took 22:25 due to waiting
for a customer service rep. Once again I was assured that he was
still coming but was running late. I asked this representative to
verify that the technician would be looking into my internet problem
and delivering another cable box. He said he would have to check
with Dispatch and call me back. At 5:41PM he called back to
verify that both items were on the work order.
Still Friday, 6/6--At approximately 7:00PM, the Comcast
technician, Alfonso again, showed up at my front door with a
cable box and asked something nearly unintelligible but it sounded
like ?did you call saying you were supposed to get another cable
box?? The only thing I am sure of is ?cable box,? even though
I asked him to repeat it. Anyway, I said ?yes,? and he proceeded
to hook up the second box. He was obviously annoyed at having to
make this service call so late on a Friday afternoon. When he was
finished with the hook-up he started to leave and I said ?Hold
on?what about fixing the internet service?? Alfonso said, ?I
don?t know nuthin? ?bout no internet problem,? and I told him
that was the original work order item, and he stated that he was only
given the cable box and told to deliver it. I said something like,
?as long as you are here, shouldn?t you look at it for me?? and
he said he did not have to do anything else and he was going home. I
told him that I would be calling customer service immediately and he
could expect that his next visit would be to pick up all of the
Comcast equipment. He shrugged and mumbled something and walked out
the door. Unbelievable! No customer focus from this guy at all! He
was here! He was in my house! Why not check it out?!!
Still Friday, 6/6?at 7:09PM I placed yet another call to
Comcast customer service, and I told the representative the whole
sorry story to date. The gentleman with whom I spoke was another
by-the-book-by-the-numbers type, and he insisted that there was
nothing he could do until Monday. (I knew this was not true, as I
previously had an appointment schedule for Sunday.) I told him that
I knew that if my business was important enough, Comcast could do
better?I see Comcast trucks on the road 24 hours a day, seven days
a week. I told him that I wanted Comcast out here tonight, or they
would lose my business. He still would not do anything, so I asked
to speak to a supervisor. He said that no supervisor was available,
but he could have one call me. A supervisor called me back at
7:14PM, and I told him everything that I had just related to
the customer service person. He also said there was nothing he could
promise before Monday. I asked him what time the technicians started
work on Saturday, and he said 8:00AM. I explained to him that I was
leaving early on Saturday for Virginia, but, if he could have someone
here at 8:00AM on Saturday, 6/7, they had a chance of keeping my
business. He said that all he could do was send an e-mail to
Dispatch and make a request, so I re-emphasized that it had to be
8:00AM on Saturday or I would be gone.
Saturday, 6/7/08?I completed my preparations for departure, and, since no
one had shown up from Comcast, I left at 9:00AM for Virginia. At
5:10PM that afternoon I received a call on my cell phone from
?Larry the cable guy? (no kidding?his name was actually Larry).
He said that he was at my house and wanted to know where I was, as
he was there to fix my internet problem. He said that he had an
appointment for 4-6 PM. I just laughed and told him that I was about
30 miles north of Rocky Mount, North Carolina, and that he was way
too late. I told him that I was aware it was not his fault, and I
told him the whole story. He said, ?OK, I will tell them.? If
he did, no one cared enough to contact me again.
I returned to Florida in early July, and shortly thereafter I
called Comcast to cancel my service. I spo