Comcast Jacksonville

unknown

There was no cost for the service. I've been with them for quite a while. They could improve on their prices.

They're really the only choice I have.

We have internet and cable. They wanted us to have a bundled package, cable, internet and phone. I don't use the phone. It's cheaper to have that bundle than to buy the other two separately. The first thing they can do is work like hell in customer service. Their customer service stinks. It is terrible. It is below an 'F'. If there was any other alternative, I mean, I live in an area where these are my alternatives: I can get Comcast, I can get AT&T Universal, or I can get satellite. I can't use either of the  Dish outfits due to large trees. I can't get a clear sighting. UVerse is too slow. That leaves me  Comcast. I had an 18 month feud going with Comcast. They sent me a notice saying they were upgrading their system and that my modem was a Doc 2.0 and it had to be now a Doc 3.0. I'm a fairly compliant guy. I went out and bought a brand new modem. I have never rented a modem, I've always owned it. So, I get a nice Motorola, I bring it home, I hook it up, I'm fat, dumb, and happy. Next bill comes through, they're charging me for a rental for my modem. I called them up and told them they had a little problem, they are charging me rental for something that I own. Well, they made me jump through all kinds of hoops up to and proving that I bought the modem. Oh, okay, we're sorry, we fixed it. Next month, oh I got a credit for the previous month's rental but now I have a new charge for a rental. 18 months. 2 calls to Comcast headquarters. I said, here's my tale of woe. They look it up. We got it fixed. Meanwhile, I had stopped paying them. I am now in the rears by a month and I owe them $300 in total. The lady says to me, here's what I'm going to do for you since you had such a hard time. I'm going to credit this, credit that, credit this, credit that. I went from a $300 bill to a $124 credit. I said, Thank you, thank you very much. Next month, modem rental. And it kept going. When the customer has to tell the service provider what their problem is, there's something really, really wrong. I got a hold of someone in Comcast and said if you don't have the authority or the capability to understand this then please get me somebody that does. It's obvious what's happening here. You're inventory and procurement system talks to your customer service system. Every month you charge me for a modem I own. I call, we fixed it and we'll credit back to you. But then your systems talk to each other and your inventory and procurement overrides customer service and says, oh no, that modem's in our inventory and it starts all over again. I said, is it any simpler than that? They looked into it and said, you're 100% correct. You shouldn't have to do that and it sure shouldn't take that long. That's the customer service story.Field architecture story. When Comcast first came out with OnDemand we had horrendous problems with it. We were getting scrambled picture, we couldn't read it, we couldn't watch nothing. My wife got on the phone with them and there was a Comcast truck parked out front one night when I got home.

unknown

The provider was very helpful by outlining the steps to follow all the way through until the final end in
which my cable television,  service was up and running as usual.   They also assisted me with installing my new remote to my computer for internet connections.

.

Horrible, we are stuck up with them in a 2 year contract and they don't even take off one. The bill went up. We had agree that we would spend $90 and and it is over hundred and some dollars. They won't listen to us. The service is bad. Security system, it's no good, no use. They thing doesn't really work for us. It's not even active. We had some power failure that thing didn't come through. It didn't reset itself. When we call they never sent anyone. They pick up the phone it's an hour it rings before someone comes and talks to you. Then the calls go to from one person, to another person, to another person and then after 2 hours someone force it down you. Comcast is not even full HD. Their system is slow when you click buttons on each one nothing happens. If I didn't have a contract I would just throw all of those things out. I'm stuck up with the contract. If somebody say they are buying me out I would say ok right now.

Did not come to the appointment.  Customer representative wrote the wrong time in the computer system.  However, I did not receive any calls or the technician left no notes.  So, in my opinion, the technician never came to the house.

This is one of the reasons I cancelled my contract with Comcast many years ago.  It seems services have not improved.  Technician will come "again" Friday. At that time I will make decision to cancel service with them, or not and go back to AT&T and Direct TV.  These two have gotten more expensive but at least problems were a few.

Smoothly.

Technician was very professional and fixed a problem that was apparently caused by previous technician that used a band aide approach.

Professional expert installation. Working fine,  With Roko cannot also use internet as normal.  Comcast lets you increase speed higher if you need it.

Told them no thank you, and they left.

I had frequent phone problems. The tech they sent  to "fix" it was a guy I fired for incompetence. Everyone I spoke to would say I was cutting out (like on a cell phone in a poor service area). They never did fix it in the 2 years I had their service. Internet speed was very high, but also VERY expensive. Prices kept going up all the time.

Excellent, went into attic and fixed splitter on cable access and cleared problem . Very pleasant and checked everything out and willingly went up into attic , other technicians had refused to do so even in early morning in cooler months , we were getting frustrated and were going to discontinue our service until he fixed it right . It was covered under a service agreement we pay for monthly , although not everything is .

I chose them because I do not want a satellite.