Comcast Jacksonville

There is nothing we can do. Like ATT, they rule the roost. We have no choice. They keep going up in price, but the keep going down in quality. If I can move, I would. Unfortunately, I have no choice.

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Installer showed up on time, was professional and took time to explain how X1 platform worked.  Problem was with billing.  Even though I have my own modem, they wanted to charge me a $10 rental fee.  Also, when order was first initiated the order form indicated I would only paya $49.00 install fee.  Install fees on the first bill were closer to $100.00.  I had to make a trip into town to get them to explain the bill and make adjustments.  I will go back to satellite dish as soon as this contract is over.

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Our sales person was Joe Behnam.  Joe signed us up for the Comcast Triple Play bundle (Xfinity).  Installation went OK and we are really enjoying our new service.  Internet service is much faster than our previous provider (ATT Uverse).  Phone works great and TV (X1 DVR) is good as well.  Would highly recommend Comcast for your TV/Internet/Phone.

Comcast has virtually no customer support.  It can take over 30 minutes to speak with tech support, and then there is usually a significant language barrier.  The advertised speeds can be achieved about 75% of the time, but the all to frequent service drops are not acceptable.  If only Verizon FIOS serviced the Jacksonville area.

Don't buy the hype of fast speeds. They sell you 50mbps, it's usually about 12. Plus the outages are often

Comcast sub contractor ctis is a joke I had an appointment for service to be installed by comcast today between 1 and 3 and I got a call at 3 from ctis saying there tech would be late .so I asked how late and I was told be there by 4 . I told her a nice way to be starting service making us wait around so they could be late she tell me don't worry I'd get 20 bucks off my first bill .then the best part is when there tech showed up he was in a mini van with no comcast logo on it . I was getting 4 tv hooked up plus internet and phone and they only bring one receiver to hook up one tv .when I told him it was saposed to be 4 tv he says oh well they will have to reschedule the appointment he acted like he didn't want to do the install .i found out that you can request an in house tech from comcast which means the tech works for comcast and cares about his job the techs from ctis get payed by the job so they just wanna do it quick they don't care what they do to your house

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The internet quality and speed depends on my computer. When everything is settled out in my computer, it goes right to it. But that usually takes about a 3-minute wait. Phone is all good. The cable service came with boxes and DVRs. I'm paying extra for an extra box where we can record in our DVR. I'd probably stay with them if they have the best deal to offer; otherwise, I'll go with the company that offers the best deal. Comcast has a 2-year contract. They had an excellent price for about a year then after that, the price went up a little bit ans so I had to add them a 2-year contract to go up to the standard price.

Don't get a sub contractor to install you cable. Asked for one is employed comcast.

I love what I get through them.  Their service is great!  If you have any kinds of problem, you can call them and they will fix it right away.  They are friendly and courteous.  I think it is one of the better service here in Jacksonville.  Their pricing is even good.

In my search for an internet provider,  I called ComCast after being transferred multiple times, I was placed  on hold and after 10 minutes I hung up.  By default I had to use AT&T.

The final customer support person was excellent. Up to then it was very frustrating. She did give us refund of two days service fees.

Comcast is not bad. My son chose them for their prices and we've used them for about a year now.

I've been using their services for 30 years. Their price and quality of service are good. They're timely on their service when I need them. They offer a wide variety of channels, and have good programming.

I find them to be expensive but their service has been very good.

I have my phone, internet and TV service through Comcast.  So I got this through them.  They just started alarm system in the last few months.  They send somebody out when the alarm goes off if you don’t give them the password when they come.  I think that it is excellent.

We have problems with getting our land line the way we want it. The initial setup was very frustrating. The cable went out a few times.

I have no complaints about them, other than price. The overall experience was excellent.

The first technician for the original install could not get the Internet to work and said that outside cabling would have to be performed and that took place about 2wks later.  After that the TV service didn't work and I didn't get the channels I had requested.  My first bill was much larger than I had been quoted and it took several long telephone calls to get a detailed accounting of the charges.
Then the rented cable box (DVR/HD) stopped working and I had to wait 2 days for a technician to come out and replace the box.
After that I received a bill for two cable boxes even though I only have one TV.  I resolved that by calling customer service at which time I asked how much I was supposed to pay to bring my account up to date.  I made a credit card payment to bring my account up to date and the following Monday, all my services were cut off because there was an alleged discrepancy in my account.  It took half a day on the phone to 3 different departments to fix this problem and I still ended up with about another $12 I had to pay.  Some of the answers I got were based on the fact that issues occured before a billing cycle or the middle of the month, etc.  Then I lost audio TV service and the picture froze.  I called two different times to get this fixed remotely which it didn't, so the third time I called, I was told that a technician would have to come out and swap out the cable box.  I had to wait 4 days for the technician during which time I did not have TV service.  In the meantime, the 3mos of free HBO I had expired March 1st but I had the limited Starz instead.  When I call on 3/5 to see if I could switch out Starz for HBO, I was told no that it was a change to my contract which isn't up unti 2013.  But I was offered 3mos of free HBO again along with the Starz channels. So I cannot change my service except to add and pay more.

Further, I was not informed ahead of time  that the last technician's visit would cost me $30 even though I don't own the cable box and COMCAST couldn't fix the problem remotely. 

My general assessment of the company is that they are disorganized and their recent acquisition of XFinity has not been smoothly assimilated into the company.  Some of their employees are more knowledgeable than others and I don't fault the individuals but I think they suffer from mismanagement on taking care of customers they have locked into 2-yr. contracts without a lot of recourse except giving them more money.

I suggest that COMCAST look at COX cable with whom I had great service and outstanding customer service.  I also had a very similar bundles packge with COX.  COX also grew from a smaller company but as I customer I never felt abused by their growth.

They are a very frustrating company. We have problems with them all the time. And the time it takes to fix any issues is not good.

They had a good way to switch over my telephone and internet from the company I had been using. I have Comcast telephone internet and cable and it is not on a contract.   They've been out several times. They have a system, they send someone who does not know what they are doing and then I have to buy the service thing then they send someone who does know what they are doing. You have to wait about 3 times before they send the person who knows what they are doing and you have to holler at them.  I left the last company because of the same thing, I don't have to holler as much with Comcast because I have different features.  I was with them for 20 years, then switched to another company and then back to them.  They are priced high.  They have good quality service and it doesn't pixelate out every time it rains.  They come on time and sometimes early.