CleanSafe Pools is a Full service residential and commercial pool and spa company.
CleanSafe Pools Provides: -Regular Pool & Spa Maintenance Programs for Commercial and Residential properties -Pool Remodels -Pool Refinishes -Initial Clean-Ups/De-Swamps/Rehabs -Repair & Trouble Shooting Services -Home Buyer Pool Inspections -& Much More!
At this time we do not Build in-ground pools.
Yes
Yes
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
33% | ||
0% | ||
0% | ||
33% | ||
33% |
Technician did not confirm appointment as discussed, then showed up and attempted repair without the homeowner being home. Technician left the system shut down with a cardboard note on the electrical shutoff saying he'd be back the next day. A week later they never showed. When I did get them back out, the technician could not install the pump because it was the wrong size; however, in attempting to work on the system another pump failed (technician and owner refuse to take any accountability even thought several main power feeds were loose and improperly connected which would have caused an excessive AMP draw on the system) furthermore the system had been shut down for over a week, so prime was lost in all pumps. The technician on-site was unable to troubleshoot the failed pump nor would the technician re-prime the system to get it up and running on the other pumps.
In calling the owner, Tim. I found that he was completely unaccountable for his technicians lack of knowledge and professionalism much less would he support in any way getting the additional pump replaced that failed during his technician's attempt to install a wrong size pump. Tim also implied that the home owner did not have any technician experience and should not question his team's workmanship. The owner has 20 years of electrical and mechanical experience and was only using the provider because it was a pre-paid service from the previous owner of the home.
Tim, the provider continues to fail to return calls, return emails, or even attempt to reschedule the pump installation now that the correct pump is on-site. Nor will he make any attempts to resolve the additional pump problem that was caused during his initial service.
In my opinion, this company is incompetent, unreliable, and not professional. I would not recommend them for any type of service.
Technician did not confirm appointment as discussed, then showed up and attempted repair without the homeowner being home. Technician left the system shut down with a cardboard note on the electrical shutoff saying he'd be back the next day. A week later they never showed. When I did get them back out, the technician could not install the pump because it was the wrong size; however, in attempting to work on the system another pump failed (technician and owner refuse to take any accountability even thought several main power feeds were loose and improperly connected which would have caused an excessive AMP draw on the system) furthermore the system had been shut down for over a week, so prime was lost in all pumps. The technician on-site was unable to troubleshoot the failed pump nor would the technician re-prime the system to get it up and running on the other pumps.
In calling the owner, Tim. I found that he was completely unaccountable for his technicians lack of knowledge and professionalism much less would he support in any way getting the additional pump replaced that failed during his technician's attempt to install a wrong size pump. Tim also implied that the home owner did not have any technician experience and should not question his team's workmanship. The owner has 20 years of electrical and mechanical experience and was only using the provider because it was a pre-paid service from the previous owner of the home.
Tim, the provider continues to fail to return calls, return emails, or even attempt to reschedule the pump installation now that the correct pump is on-site. Nor will he make any attempts to resolve the additional pump problem that was caused during his initial service.
In my opinion, this company is incompetent, unreliable, and not professional. I would not recommend them for any type of service
"Poor Service visits were due to a recently hired employee that was fired upon the aforementioned issues being brought to the company owners attention. All Complaints were responded to immediately by the owner personally and problems not only corrected but service fees refunded. Service was canceled after customer did not want to continue service at a higher price to include the necessary service to remove the lingering fine sand that was trapped in the pool from previous condition of pool."
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
Sunday: | Closed |
Monday: | 9:00 AM - 5:00 PM |
Tuesday: | 9:00 AM - 5:00 PM |
Wednesday: | 9:00 AM - 5:00 PM |
Thursday: | 9:00 AM - 5:00 PM |
Friday: | 9:00 AM - 5:00 PM |
Saturday: | Closed |