Chase Heating and Air Conditioning

It went well, the owner came to my house. I feel he is trustworthy and does quality work.

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Charles was very professional and came to my house promptly and on time. He reviewed my options with me. I elected to have a new air handler and heat pump installed. He came out the next and installed it. It only took him around 3 hours for the enter job. Through the whole process he kept his work area very tidy. Afterword he showed us how to use the new thermostat that came with the system. Great service and a great price. The AC is working awesome. Chase heating and Air-conditioning has exceeded my expectations on every level. Thanks

They got to the house the next business day and came back as soon as possible to install parts. Nice to have great service after the installation.

The maintenance work done by the rep was good and I got a quote of $79 from the owner but the bill was for $99.

Excellent.

Mike was friendly and professional. He arrived within the scheduled time frame. We appreciate that he wore shoe covers in order to keep our floors clean. I would highly recommend Chase Heating and Air Conditioning.

Perfect. Young man arrived on time both days, worked his butt off, was very personable, knowledgeable, polite. Ace company, can't go wrong with them.

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Very badly. Had to replace entire system in short time

I had used an ‘inexpensive’ company to swap out an upstairs unit that was giving me problems. The price for the new unit was pretty good and I was the one suggesting a new unit would be better than throwing more money at the old unit that never worked well. The new unit was performing worse than the old unit after installation and had been looked at several times. I had a new unit warranty but the labor wasn’t covered. They couldn’t get it working right and had even stopped charging me for the labor. I had family coming in to stay with me for a week in the middle of summer and got worried about waiting for them to figure out the problem. I went to Angie’s List and selected Chase Air based on the reviews hoping the unit would be sorted out before my family arrived for their visit. Charles came out, replaced a part and explained that if the install was ‘dirty’ the part would fail and he’d know how to get the unit working correctly. The part failed and the next day he spent several hours fixing things the other company did and then left a machine running overnight to clear out the line. A day later he came back, replaced the failed part and the unit ran perfectly from there on. He only charged me for the first part and repair. I’ve been using Chase Air ever since. Recently my older downstairs unit stopped working and had been acting up for months. Charles came out the next day, used some spare parts and got it working again. He told me he would be back with the correct part but that the fix he did would be fine for a few days till he could get the right part. I asked him if he would apply the cost to a new unit instead and he agreed. We set a date for the swap out. I looked into the price I was being charged for the swap out. It was the same or slightly cheaper than other companies would charge. The temporary fix wasn’t included in the price. Thanks Chase Air! Hurricane Mathew beat us to it but fortunately the temporary fix held up and I never went without AC. The swap out was done by Mike McLain. Showed up on time, was very knowledgeable and very friendly. The job was done in a few hours just like they promised. When he was done he went over everything with me and the clean up was spotless. Nice young man. A few days later the upstairs older unit stopped working. Mike M. showed up on time and within 15 minutes had diagnosed the issue, called the manufacturer for warranty coverage, explained to me what was involved and told me the cost. Came back with the part when he said he would and was done so quickly I barely noticed he was here. There have been other occasions where I have called Chase Air to set up an appointment and Charles suggested some things I could look at on my own. In one case I was able to fix the issue myself with his suggestion. I’ve also emailed Chase Air with some questions after the fact and received a response within a day or less. More impressive to me was the offer to contact them if I had any more questions because I could tell they meant it and I have taken them up on it. I have dealt with 4 AC companies since moving to Jacksonville, from the most well known to those not so well known. The bigger companies make me feel like they are looking for the up sell and once they’re done so is the customer service. Chase Air does good work for a fair price and it’s easy to tell each person in Chase Air knows what they’re doing and takes pride in their work. They didn’t promise good customer service…they just went about providing it. You can find cheaper but you won’t find better.

Very Well.

Michael (Technician) was fantastic!! He arrived at the appointed time. Before entering our home, he put covers over his shoes and then asked what issues I was having with my A/C unit. Immediately went to work on repairing my unit. Repairs were performed in a timely manner. Again, Michael could not have been more personable. Extremely knowledgeable and explained all problematic issues before starting the necessary repairs. Not only will I use Chase in the future, but was happy to know that they will go ahead and put me on their annual calendar for preventative maintenance. GREAT company, service and personnel!!!!

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I'm on a service plan. I pay $39 a month. When they come out to tune it up, if something is wrong, I have to pay for a part or something like that. Their price is reasonable.

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They have been our HVAC guy for 10 years. He always shows up on time and stays focused on the work to get done. I can tell when Charles sends out his assistants that he trained them because they do just as good work. I would definitely recommend this contractor to anyone looking  for an A/C company.

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I was very pleased with their service. I'm still using them. They were priced reasonably. They're now my A/C service people.

fantastic, gave me honest and appropriate options.
was able to make informed decision and received zero interest financing for 18 months.
I Love the owner, and am a returning customer!