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CHARLIE'S APPLIANCE

Appliance Repair, Appliance Refinishing, Appliance Sales and Installation,

About us

Family owned, operated and servicing all of Duval County since 1980. We are prompt, professional, honest, and reliable. Friendly customer service

Business highlights

44 years of trusted experience

Services we offer

For all of your major appliance needs, call Charlie’s Appliance Service. We are family owned and operated. We have been in business at the same location since 1980. We are dedicated to dependable, prompt and professional service. With over 40 years of experience and fully stocked trucks, we can make most repairs in one visit.

Services we don't offer

No Commercial or Gas Appliances

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.836 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
11%
3
0%
2
8%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 36 reviews

Lori G.
08/2020
2.0
appliance repair, appliance refinishing
  + 0 more
called for someone to come fix our washer from banging on the spin cycle. Got his voice-mail, let a message. He called back but didn't even want to look at it. My husband and I got the parts and fixed it ourselves. Saved whatever we would have paid him for jacked up prices on the parts and services.
Description of Work: washer banging

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
3.0


Larry W.
06/2018
5.0
appliance repair
  + -1 more
Excellent service. Next day appointment, showed up on time. Quick, professional work. Good price.
Description of Work: Clothes washer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from CHARLIE'S APPLIANCE
Thank you for your review, [Member Name Removed].

Kara M.
01/2018
5.0
appliance repair
  + -1 more
He was very responsive and quick about fixing it. No parts were needed.
Description of Work: My refrigerator was not cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from CHARLIE'S APPLIANCE
Thank you for your review, Charlie

Pat R.
11/2017
5.0
appliance repair
  + -1 more
This is the guy to call!!! He immediately knew what the problem was (algae had stopped up a drain) and quickly fixed it. Fast, efficient, knowledgeable, can't say enough good things about him.
Description of Work: Water from an unknown source was pooling at the bottom of my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from CHARLIE'S APPLIANCE
Thank you very much for your review, it was my pleasure to be able to assist you. Charlie

e W.
11/2017
4.0
appliance repair
  + -1 more
It was fine. The appointment was scheduled promptly. He was on time, knew what to do, and had it done in ten minutes. The part cost less than $4, but the charge was $170. I thought that was excessive.
Description of Work: The door switch on the clothes dryer was broken, so the dryer thought that the door was open, and wouldn't run. I told them what was needed when I set up the appointment .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from CHARLIE'S APPLIANCE
I don't know where that part can be purchased for less than $4.00 buy mine are not. OEM parts cost more than after market parts. You were quoted a price before work began and could have declined. Anyway I'm glad your dryer is working properly now and the next time you need service you may find I wasn't as excessive as you thought. 43 years experience had a lot to do with being done in 10 minutes. Thank you, Charlie

Nancy T.
11/2017
5.0
appliance repair
  + -1 more
I called Charlie at noon (after Sears stood me up). He told me he could be here between 1 and 5;00. He arrived at 2:15. He was friendly, professional, and fast. He fixed the dryer and I would absolutely recommend him! I will use him again.
Description of Work: My dryer belt broke. It needed repaired

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CHARLIE'S APPLIANCE
Thank you for your review. I'm glad I was able to help, Charlie

Robert C.
10/2017
5.0
appliance repair
  + -1 more
It went very well. Charlie diagnosed the problem, ordered and part and came back to install the part within 4 days (weekend included). It is so great to have our oven working again!! Very pleased with Charlie and his service.
Description of Work: Oven repair. Diagnose problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Response from CHARLIE'S APPLIANCE
Glad I could help and thank you for your review. Charlie

William L.
10/2017
5.0
appliance repair
  + -1 more
On time, reasonably priced - super job.
Description of Work: Replaced agatator coupling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$196.35

Response from CHARLIE'S APPLIANCE
Thank you for your review. Charlie

Lynn and John C.
07/2017
5.0
appliance repair
  + -1 more
Needed help on short notice and Charlie was able to get out within the day and make the repair. Very professional and fair rates.
Description of Work: Refrigerator repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from CHARLIE'S APPLIANCE
Thank you for your review, I was glad to be at your service.

Fred H.
07/2017
5.0
appliance repair
  + -1 more
The repairman was unable to fix the range.
Description of Work: Needed range fixed

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from CHARLIE'S APPLIANCE
I did the best I could without just replacing parts I wasn't sure were bad. Charlie

Allene R.
07/2017
5.0
appliance repair
  + -1 more
The professionalism and responsiveness of Charlie's Appliance is fantastic. I asked about the fixing the gasket, and they got back to me to let me know they didn't work on Bosch washing machines. Their response was nice and refreshing. I am still waiting to hear back from other companies. I will definitely check with Charlie's Appliance next time I need something done.
Description of Work: I needed a gasket on a Bosch washing machine.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from CHARLIE'S APPLIANCE
Thank you for your kind review considering the situation. Charlie

Rhonda F.
06/2017
5.0
appliance repair
  + -1 more
Based on prior reviews, I decided to call Charlie's Appliance. I called late one afternoon and he called back the next morning and set the appointment for the same day. Charlie arrived on time. After only a few minutes, he diagnosed the problem. He installed a new pump and belt and tested it in less than 30 minutes.
Description of Work: Clothes washer started making loud noises and would not spin all of the water out of the clothes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Response from CHARLIE'S APPLIANCE
Thank you for your business and review. I was glad to be of service to you. Charlie

Jenn M.
05/2017
5.0
appliance repair
  + -1 more
Foreign object removed from pump and problem resolved. Great experience.
Description of Work: Washing machine would not drain. Charlie performed repair the same day as my call to schedule repair. He was prompt and professional. Excellent service and experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from CHARLIE'S APPLIANCE
Thank you for your business and review. I was glad to be of service to you. Charlie

Jessica T.
05/2017
5.0
appliance repair
  + -1 more
Charlie provided excellent service. Took his time to examine the dryer and determined that it was not financially beneficial for us to fix the dryer especially since it was pretty outdated. He was very honest with me and I will definitely call again if I have any other issue with my appliances. Thanks Charlie!
Description of Work: I was having trouble with my dryer. It would start intermittently and would fail to get hot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from CHARLIE'S APPLIANCE
Thank you for calling us for your service needs, I am glad I was able to help. Charlie

Billie T.
05/2017
2.0
appliance repair
  + -1 more
I found Charlie to be very unprofessional and sloppy in his work. When he was working in my freezer, he kept putting his tools down on the frozen food stored there. I have found several pieces of wiring that were dropped and left in the freezer. When he twice needed something to catch water drips he rifled through the clean dishes in the dish-drain instead of asking for something. He tried several different things to try and fix the ice-maker but it was clear that he had no idea what was wrong. He ultimately was unable to fix it. I have no problem with the fact that he was unable to fix the ice-maker. I do have a problem with his arrogance and his unprofessional attitude.
Description of Work: Repair broken ice maker

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$65

Response from CHARLIE'S APPLIANCE
I'm sorry you were dissatisfied with our service, but I was able to fix your icemaker and did only to find the water valve was bad as well and is no longer available. Again I am sorry. Charlie

Lauren S.
03/2017
5.0
appliance repair
  + -1 more
I had called three other companies prior to Charlie and no one could come out till Monday (this was on a Thursday). Meanwhile, all of our food is stored in coolers... When I read reviews that Charlie comes out same day I gave him a call. He indeed called me back and said he could be out in 20-25 minutes! He showed up in the allotted time and determined the cause of the problem. After about 30 minutes, the new defrost timer was installed and our freezer and fridge were back to working order. Would definitely call again for future appliance repair needs!
Description of Work: My refrigerator freezer was working, but the fridge side was warm. We wanted to know if it was worth the fix (we have an old fridge) or if the fix would be too high and buying a new fridge was in our future.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from CHARLIE'S APPLIANCE
I was glad to be of service for you when needed. Thanks for calling, Charlie

Pam P.
03/2017
5.0
appliance repair
  + -1 more
I had called three other companies prior to Charlie and no one could come out till Monday (this was on a Thursday). Meanwhile, all of our food is stored in coolers... When I read reviews that Charlie comes out same day I gave him a call. He indeed called me back and said he could be out in 20-25 minutes! He showed up in the allotted time and determined the cause of the problem. After about 30 minutes, the new defrost timer was installed and our freezer and fridge were back to working order. Would definitely call again for future appliance repair needs!
Description of Work: My refrigerator freezer was working, but the fridge side was warm. We wanted to know if it was worth the fix (we have an old fridge) or if the fix would be too high and buying a new fridge was in our future.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from CHARLIE'S APPLIANCE
Thank you for your review, I am glad I was able to help. Charlie

Patricia M.
03/2017
5.0
appliance repair
  + -1 more
charlie came within 30 mins of my call on a monday afternoon. Said problem was one of two things, it turned out to be the less expensive one. repair was quick and clean. Happy I called this company. He is a local business, knows his appliance repair.
Description of Work: refrigerator repair, replaced relay over load assembly. Diagnosis and repair done during one service call. The needed part was on truck

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from CHARLIE'S APPLIANCE
I am glad I was able to help in you in a timely manner. I appreciate your business and comment. Thank you, Charlie

Walter B.
03/2017
5.0
appliance repair
  + -1 more
Charlie was prompt, professional and easy to work with. He has extensive knowledge & experience with appliances. Highly recommend. Cost of service shown is the service call/diagnosis fee.
Description of Work: The oven recently quit on my 13-year old stove. Charlie came and quickly diagnosed it as a failed electronic control board. Given the age of the stove and $$$ cost to fix he recommended I consider a new stove. He called me later the same day with the cost for a new board, which confirmed his original recommendation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from CHARLIE'S APPLIANCE
Thank you for your comment and recommendation, Charlie

CANDACE D.
02/2017
5.0
appliance repair
  + -1 more
Friendly & professional service. The cost went from the pre-visit estimate of $70. 00 plus parts & labor to the actual cost of $135. 00 with no parts needed.
Description of Work: Refrigerator had clogged drain & was leaking onto floor. After removing panel on inside refrig. Used syringe and warm water to unclog drain approx 20 minutes start to finish.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from CHARLIE'S APPLIANCE
Thank you for your business and trust in us. Doing this for 43 years, I'm seldom in a home much longer than 20 minutes which is why I work by the job and not the hour. A quote is given before the repair is made is most situations. Thanks again.

Glenda B.
04/2016
5.0
appliance repair
  + -1 more
Great company-called to let me know he was on the way. Courteous professional and I would use them again.
Description of Work: Ckd washer to see reason it was going off valance. coolant replicate problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from CHARLIE'S APPLIANCE
Thank you for your business and review. We strive to please each and everyone of our customers. Glad we were able to help. Please remember to refer your family and friends

Lauren W.
02/2016
2.0
appliance repair
  + -1 more
Not great- he didn't introduce himself, came in and was very rushed and pulled out my stove before I could stop him and scratched the floors. He didn't do any work bc I declined the claim. Also two hours late.
Description of Work: Came to check out my stove. Small burner was out.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro

Response from CHARLIE'S APPLIANCE
We are very sorry to hear that you had an unpleasant experience with our company. Charlie came out to diagnosis the problem with your glass top range. He was there to perform the service requested in a timely manner and leave. I have spoke with Charlie and have been told you were there beside him when the range was pulled out. He was unaware that the counters were higher than normal and the range had to be raised to the height of the counter by the means of putting something under the range legs. This was not known until he pulled the range out and it dropped forward, scratching the floor. When you called and spoke with Becky, she told you we would try and get you worked in that day. When she called back to let you know we would be out there that day, you were told it would be sometime that afternoon. There was no set time as to when we would get there as our service calls are set up in 4 hour time frames and we never know what problems we may run into on the service calls ahead of you. We would like to apologize for the scratch on your natural stone floor and wish this had been a better experience with our company for you.

Janine B.
01/2016
5.0
appliance repair
  + -1 more
He listen to me, then went to work and kind of knew what might be the problem.
Description of Work: He did a great job and came on time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from CHARLIE'S APPLIANCE
Thank you for your business. It was our pleasure to be able solve your appliance repair needs.

Jean C.
01/2016
5.0
appliance repair
  + -1 more
Charlie arrived on time, quickly determined what was causing the problem - fixed it right away. Dryer now works great.
Description of Work: Removed excess lint from blower wheel housing. (Dryer had ceased to circulate air to dry clothes)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from CHARLIE'S APPLIANCE
Thank you very much for your business. It was our pleasure to be able to help you in your time of need. Please remember to refer family and friends to us!

Jeanette E.
12/2015
5.0
appliance repair
  + -1 more
Simple fix. Had I know I would have taken care of it. Little pricey for those amount of time spent but at least it was simple and my fridge worked afterwards.
Description of Work: Remove an ice buildup that was preventing the refrigerator from cooling.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from CHARLIE'S APPLIANCE
Thank you for your business! Glad we were able to address the problem and get the refrigerator working again for you.
    • 1(current)
    • 2

Contact information

Jacksonville, Jacksonville, FL 32277

http://www.charliesapplianceservice.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Trade License Number
MC 772.326-15
Trade License Locale
Duval County
Trade License Authority
Duval County Tax Collector
Trade License Expiration
10/30/2017
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Refinishing,
Appliance Sales and Installation,
Appliance Repair - Small

FAQ

CHARLIE'S APPLIANCE is currently rated 4.8 overall out of 5.

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

CHARLIE'S APPLIANCE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, CHARLIE'S APPLIANCE does not offer free project estimates.
No, CHARLIE'S APPLIANCE does not offer eco-friendly accreditations.
Yes, CHARLIE'S APPLIANCE offers a 10% senior discount.
No, CHARLIE'S APPLIANCE does not offer emergency services.
Yes, CHARLIE'S APPLIANCE offers warranties.
CHARLIE'S APPLIANCE offers the following services: For all of your major appliance needs, call Charlie’s Appliance Service. We are family owned and operated. We have been in business at the same location since 1980. We are dedicated to dependable, prompt and professional service. With over 40 years of experience and fully stocked trucks, we can make most repairs in one visit.
No Commercial or Gas Appliances

Contact information

Jacksonville, Jacksonville, FL 32277

http://www.charliesapplianceservice.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM