Brandon Pest Control

Last Fall, in October 2015 we sprayed and killed all of the existing weeds in our lawn, and hired Brandon's Pest Control in Jacksonville, FL. They said we had good healthy soil, as it was dark, rich, and full of nice long earth worms. In late February, early March 2016 we removed all of the dead weeds (had no existing live weeds and several months of pre and post emergence treatments under the belt). We tilled the soil, mass plugged the front and side yard (amongst the existing healthy grass, checker-board style), and totally re-sodded 3/4 of the back yard. With regular and proper watering the grass quickly grew and looked healthy and lush for the first two months. The grass plugs, along with the existing grass, filled in so quickly even the neighbors exclaimed in awe.
In early May we noticed the weeds were coming in strong (this after several months of treatments of pre and post emergence and herbicide??), and we began pulling them out by the hundreds every weekend. At this same time, the new sod started turning brown and dying, beginning in one corner or another, and quickly began to spread, as well as, some of the plugs.  Around this same time we noticed a very healthy mole-cricket, and wondered how could that be since we had a service. We immediately called Brandon's, whom had supposedly treated the lawn just the month before. They came out, said they had refrained from spraying chemicals on the new grass thus far, until was well established. They then sprayed herbicide and pesticides. Day by day the weeds (broad leafed and others)  never seemed to suffer, but continued to come in healthier then ever, all the while, the new St. Augustine grass was dying..... even the older well established grass was suffering in some areas.
A few weeks later I was shocked to see the amount of grass that had died, and the tremendous amount of weeds that came up in it's place. Now, far too many to pull.
In early June, we again called Brandon's to come evaluate.  Said sprayed more chemicals. Grass continued, and continues to die. We continue to water properly. The weeds continue to thrive.
By mid-June half the back yard was dead, most or all of the plugs were dead, and more of the existing grass was suffering. Brandon's said they did nothing wrong, and questioned our watering habits. We assured them we watered regularly, at the right amount, and at the right hour of the day.  Also, at this point, we were receiving a good amount of spring showers.
We then asked Brandon's to give us a report as to the exact treatments performed thus far, as well as, the amounts of each chemical applied. They have yet to provide us with this information, and should be able to especially if they spray everyone's yard the same.
It's worth mentioning an exact 2 foot strip of lawn between us and our neighbor's lawn, which had been healthy for years, became so noticeably damaged from the chemicals the neighbor asked us to quit using our lawn service in that area. Wouldn't this be a dead give-away?
We called 5 other lawn companies to evaluate our damaged lawn. Said too much chemical damage, combined with major pest damage, and the damage could not be reversed (apparently the pests ate up the lawn, and then the over-treatment of chemicals did further damage. Too much and too late?).
Also, each company said we'll need to completely start over by killing all of the weeds, etc,  or peel it all up and re-Sod. Hearing this news was incredibly frustrating after having gone through many weekend hours of hard labor killing the weeds, tilling the soil, removing the weeds, acquiring the sod (we picked up on several trips), cutting the sod into plugs, planting each plug, laying the sod, faithful watering of the sod, etc..... not to mention the expense of the sod, and the expense of the monthly lawn service payments. All for naught.
After speaking with the supervisor, Brandon's refused to make it right. Said they had done nothing wrong, and said will not ask the owner to speak with us.
A few days later, after we commented on their face book page, the owner was notified of the issue. The supervisor was instructed to reimburse us for the monthly fee we paid to them, approx. a few hundred dollars, but only if we sign a legally binding contract to not complain to certain companies ie; better business bureau, etc.... 
After much thought, we have refused to sign the contract.
This company should do the right thing, and fix our lawn. If Brandon Pest Control does find it in their heart to offer us fair resolution, we will be willing to post that information as well.