Bigfoot Roofing & Construction Inc

"After the roofing process was complete, you showed to us several items that were damaged and we contacted you to let you know that we would make any repairs necessary to get any damaged items back to their original condition. You chose to have a discount for each item so that you could have them repaired yourself. Unfortunately, things do go wrong during the roofing process but we made every attempt to correct them for you."

"Thank you!"

"I apologize that we have not provided the updated information needed for your wind mitigation. Would it be ok if we contacted you on Monday to discuss and get you what is needed for your insurance co?"

"Thank you!"

"We apologize for the experience that you have received. We have been in contact and are in process of repairing their roof."

"Thank you for your review. If you don't mind, could you be please more descriptive as to what led to a C review, if you didn't use our company. You can always reach us directly at [email protected] to further discuss things as well. Thank you."

"Thanks for your review. I have pictures that were taken at the completion of the roof where the panels were not bent. I also have a picture of the bent panels which happens to be right below of where the solar panels were installed. The dents that you are referring to were not there when we left the roof. We still have your email address on file and will forward the pictures so that you can review them. Thanks."

"Thank you for your review! We appreciate your business!"

"Thank you. We appreciate your business!"

"We have made several efforts to rectify the concerns that Mrs. [Member Name Removed] had and have found it impossible to satisfy her. We will always stand behind our work and will continue to do so. One example, is after we completed the interior painting, she told us that the paint was too shiny. So, we repainted the interior at no additional cost to her with a less glossy paint. We made several trips for touch ups but it was not enough.. As seen by our other reviews, our #1 priority is customer satisfaction and unfortunately we were unable to do so in this situation."

"Thank you so much for your review Mr. [Member Name Removed]. We appreciate it!"

"Thank you [Removed Member Name]!"

"I apologize for the experience that you have had attempting to obtain an estimate from our company. The reason is only partly because there are generally older homes in those zip codes including other zip codes such as 32205, 32210, 32209, 32254. When you work on on older homes, our company is exposed to more liabilities such as lead paint, asbestos, etc. The more significant reason is that we have three salespersons who provide estimates to potential customers. The three salespersons live on the Southside, Fernandina Beach, & Middleburg. We have designated zip codes for each salesperson and they stay very busy and the Riverside/Downtown is not in close proximity to any of them. So we have spoken with several roofers that services that area and refer the customers to the roofers that we are not able to service. This also happens for outlying areas that we do not service as well. We will only refer companies who have an A rating on either the BBB or Angies list. The company referred to you has an A rating on the BBB. If you would like, you can call myself(the owner) for further explanation or if you have any questions at 904-219-2044 and once again I apologize for this occurrence."

"Thank you Mr. [Member Name Removed]!"

"Thank you so much! I am glad you guys had a pleasant experience using our company!"

"I apologize for the experience that you have had with our company. It is unacceptable for our company to not have responded within the same day. We would greatly appreciate a second opportunity to earn your business. Please call Kyle directly at 904-219-2044."