Best Fence Jacksonville
About us
Cost is determined by the job.For over a decade, the Best Fence Company has been the industry leader in the fabrication and installation of top quality Aluminum & Vinyl fencing and Ornamental Garden Products. We are one of the largest fence companies in the Northeast Florida and provide unparalleled customer service. Our goal is to add beauty and value to all of our client's properties. Best Fence serves many of the finest private homes, residential communities, and commercial clients throughout Jacksonville and the surrounding areas. We have built our company and reputation from the ground up by using only the highest quality materials, fabricating techniques and our own trained installation teams. Additional phone - (904) 543-7743.
Business highlights
Services we offer
Enclosures, Gates., Latches & Hinges & Electronic Gate Operators, Locks, Ornamental Aluminum & Vinyl Fencing, Pool Fencing, Railing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 0% | ||
| 0% | ||
| 9% | ||
| 3% |
"[Member Name Removed], Thank you for all you comments, it was a pleasure doing business with you. Thank you, The Best Fence Team"
"[Member Name Removed], Thank you for all you comments, it was a pleasure doing business with you. Thank you, The Best Fence Team"
"Thank you, [Member Name Removed] We appreciate your business."
"This situation is the unfortunate result of an employee who is no longer with the company. We sincerely regret that one of our customers had a bad experience or any difficulty with us. We pride ourselves on customer service, quality products, and quality installation. We will work with this customer to rectify the situation."
So as they promised the day prior to install I received a phone call confirming the next days install. The morning of, right on schedule Keith and his assistant showed up and were very polite, introducing themselves and walking the job to find out all the particulars. Because we have a pool and dogs, the installers only wanted to take down and install one section at a time. This was a concern of mine but Keith and team worked very fast and accuratley to ensure our pool was not un-protected for any extended period of time. The only real complaint I had about the whole process was not Keith or any of the workers, but with their leadership and management. It was clear that halfway through the second day the guys were going to be pulled off my job for a more "important" commercial job that had to be finished ASAP. This decision was made by Keiths supervisor and not his call. He was very polite and explained he would be back the next morning to finish up at 0730. So the next morning we expected the crew to show up again early to get started, however it wasn't until Keith called us around 0900, informing us that again his boss requested he go assist on another job before finishing ours. Keith and crew didn't arrive until 1100, but as promised he did complete the job on the third day. So instead of the two days it took three. Primarily due to weather but also due to having crews work multiple jobs at once. I guess when your the best in town, the jobs tend to pile up quickly! They did an excellent job with explaining the care and adjustment of the fence panels, gates, and hardware and cleaned up every last bit of the old fence. I would highly recommend Best Fence if you are considering a new Vinyl fence. They have a great product and very knowledgeable sales and installer crews. I just would recommend they do a better job communicating with customers at the right level when plans change. Thanks again!
"Thank you very much for your review. If we can be of any help in the future please let us know."
"I sincerely apologize for the lack of communication from our staff. If an estimate appointment is missed or unable to be kept for the scheduled day/time, we follow up with our customers to reschedule. This particular situation occurred during some staff changes and our estimator needing to take medical leave. Your paperwork was filed and not set to reschedule by mistake. The owner has since filled in for the estimator so we can try to avoid this same situation occurring again. I will have the owner's assistant follow up with you to see if we may be any assistance at this time. Again, our sincerest apologizes for the miscommunication."
"Thank you for choosing Best Fence for your project needs!! It has been our pleasure to provide excellent customer service, a durable product and professional installers. We do try to make the fence project as easy as possible for our homeowners as most of them have full plates. Once documents have been received and materials are ordered, the installation is scheduled as promptly as possible to accommodate our customers in a timely manner. The installers take a lot of pride in their work and the finalized project appearance. I am very pleased you had such a wonderful experience with our company. Thank you for the wonderful review ~ we really appreciate the follow up. Please let us know if we may be any additional assistance to you in the future."
"Thank you for the kind review, I am pleased we were able to leave such a positive impression of what our company is all about. We do strive to give the "Best" customer service in the business!! It was my pleasure to spend the time with you discussing your future project needs and requirements. We do look forward to hearing from you when you are ready to proceed with getting a fence estimate for your new home."
"Thank you for choosing Best Fence to assist with your project needs. We try and pride ourselves on the happiness of our customers. If your not happy, we aren't done!! Please continue to enjoy your new fence for many years to come!! We appreciate your business!! Thank you"
"We do apologize for the inconvenience. Our estimator is usually very prompt to call if running behind or ahead of schedule. We are prompt on most occasions but do realize there may be occasional delays in arriving on time. When we schedule an estimate appointment, we originally do so in a 2-3 hour time frame window. We do reach out to our potential customers to reconfirm the appointment the day prior as a friendly reminder and narrow the approximate arrival time to an hour window as well. I researched the estimate appointments and do see where the original estimate was scheduled on 8/15 and rescheduled for 8/20. The estimate for 8/20 was cancelled upon the estimator calling with updated arrival time. Again, I sincerely apologize he was running behind schedule and we were not able to provide a proposal for your project needs. If you are still in the market for a fence, we would love an opportunity to show you the Best side of Best Fence. Thank you"
"We appreciate your business and positive feedback!! I am pleased you enjoyed the experience with our company. Please let us know if we can be any assistance to you in the future. Enjoy your new fence!!"
"Thank you for your business!! I am glad you had a positive experience in working with our company. HOA or homeowner associations can take up to 30 days to review an application submitted for approval. Materials are ordered promptly after approval is received and the installation is scheduled. I am glad we were able to install your project promptly upon HOA approval with no weather delays. Hope you are enjoying your new fence!!"
"Thank you for choosing Best Fence for your project! I do apologize for the inconvenience of the cleanup after the crew. We have spoken to all our installers and feel the situation shouldn't occur again. I am pleased the install went smoothly and you were satisfied with the outcome of your project. I do hope you will enjoy your fence for many years to come!!"
"Best Fence did schedule an estimate appointment to assess the situation and exactly what was damaged or needing repair. Our policy is not to repair or install a project until our potential customers have a proposal in hand and agree to the service charges. I do apologize a proposal wasn't sent promptly on Monday, however after further research, our estimator was getting prices on parts to repair the panel that was damaged. When our office was contacted that week regarding the proposal and we did not have one on file, we promptly called the estimator to determine the proposal status. A return call may not have been placed to you until the following day as we want to provide accurate information and our office was waiting for a return call from the estimator, whom was on an appointment at the time of contact. At that time our office was instructed not to proceed with providing a proposal for repair. The summer season is our busiest time of year and the estimate appointments can be booked up to a week or two in advance. I do sincerely apologize for the delay in returning a proposal to you. There are circumstances when pricing for parts is needed and we are at the mercy of a supplier. The estimator gathers photos and as much additional information as possible to provide an accurate proposal as we try not to deviate from estimated costs. Again, I apologize for the inconvenience and that we were unable to service your needs."
"Thank you for your business, we appreciate it! I am pleased to hear your experience was excellent. We look forward to assisting any referrals you send our way. Please let us know if we may be any assistance to you in the future."
"Thank you for your business!! I am pleased you had a plesant experience with our company and we could assist with your project needs and requirements. We aim to provide a quality product with quality service. Hope you enjoy your fence for many years to come!!!"
"I am glad you completed your fence project using Best Fence! We appreciate your business!! The summer season is our busiest time of year and there may be slight delays on getting an installation completed. Summer showers also dampin the schedule on occasion but we do try and get to each of our customers as promptly as possible. It is wonderful to have satisfied customers like yourself. Thank you again and I hope you enjoy your new fence for many years to come!!"
Licensing
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