BATH TUB MAN

This company performed a refinishing of a tub on 3/22/2022 for my elderly parents. They offered a one-year warranty and were contacted by my mother by phone and email within that one-year period with some of the attached pictures. Despite claiming they called my parents, they have been unable to provide any proof of attempts to contact. Rather, I have email documentation that shows my mother called the company on March 6, 2023, emailed the company March 7, 2023, and again on November 28, 2023,until she finally received an email from Kellie Valle on November 29, 2023, with an estimate for $297 to repair the shoddy work. This was and is a warrantable issue. The Company did not respond to my parents until the one-year warranty period expired and is now trying to collect money to fix a problem they created. All I am asking on behalf of my parents is for the company to repair their defective work under the warranty they provided and they have refused.

Very very good

Excellent...I just have to say what a great job Sam did on behalf of Bath Tub Man! Sam prepped everything perfectly and did an excellent job cleaning up. I was definitely impressed with the level of professionalism from the start with Michelle to the end with Sam! Thanks Bath Tub Man for the outstanding customer service and craftsmanship!!

Excellent job, tub looks new. Everything cleaned up after. 2nd time using.

I would not recommend this company to do any job. They glazed a bathtub for me and a few years after the job, the tub began to peel. They came out and repaired it, however it began to peel in another area. After they came out to repair that problem, they refused to do any additional repairs on the tub. This company doesn't stand behind their product and maybe their product is not a quality product.

Bath Tub Man returned our initial call, later confirmed the appointment, called just before he arrived, explained his plan, left informative paperwork including a guarantee, and was totally pleasant to have in the house. The bath tub looks better than when the builder put it in. We have two tubs in the house and this one tub was never right until now.

Perfectly!

Great job and very punctual

I had the bath tub refinished in the beginning of March. I immediately noticed it didn't turn out well, and I called the office to let them know. I was told to call back on Monday after it had dried. I called back on Monday and they offered to redo it in about three weeks! I had them return a few weeks later and was told they were going to refinish the entire tub again. It again turned out terrible, and worse than the first time. I called them and told them I wanted my mkney refunded, and the refused at first and then said if they removed the finish they would refund the money. I had another company scheduled to refinish the tub, and didn't want to be left with an unusable tub/shower. I explained that to them and they still wouldn't refind my money. I had to call my credit card money and dispute the charge, and then they were willing to refund the money.

They made my old green tub white. It is amazing. The guys were super terrific. Love it.

I am disappointed in their finish work. Disappointed in they way they left my condo. They did not bother to clean up the fine fine dust all over my condo and the company never told me I would have the dust everywhere. I spoke with the owner the following day and she said they would come back to correct the drip marks in seven days. She would not have someone come back to clean until 7 days. I told her this is a rental property and I could not show this condo to anyone in this condition . If I had a tenant, I would have to put them in a hotel for a couple of days. Also, she said it would cost to much money for them to come back to just clean my condo. Where is the customer service? If I was the owner of this company, I would clean the unit myself. Oh well, like I said where is the customer service?

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It was very easy to schedule the appointment and the woman who took my call was courteous.  
The team painted two older tubs white. They began in the morning and were finished soon after noon.
Please note that I wrote that the tubs were painted, not refinished.  I have had tubs refinished before and they have looked like brand new porcelain, so I know this can be done -- and was done 25 years ago. However, the difference in the quality of the work then, by a company whose owner retired, and this job was shocking.  
Besides having a tub refinished, I have also had furniture refinished. Refinished furniture looks new, with a smooth finish.  I have also had furniture painted.  Painted furniture looks much less smooth.   My tubs now look as if they were painted -- covered with a thick layer of material, with rough spots like orange peel in many places.  In no way do they resemble porcelain.  In two bathrooms with porcelain tile, they are a visual horror.
The tubs also are unpleasant to touch. They have a "clammy'' feel, not the slick smoothness one expects of a bath tub.
  
Furthermore, the instructions left for care of the new surface stipulated no use of bath mats.  Since I am older and have some problems with balance, I am uneasy standing in a tub with no mat.  No mention was made of this restriction on their site of when I spoke with the secretary.  My previous refinishing job had no restrictions on use of anything on or in the tubs, so I did no know to ask.
This was a huge disappointment to me after spending several years renovating an older home that now looks very nice, with the exception of the eyesores in the baths.  I'm thankful I didn't have the guest bath "refinished"!
But if you like the look and feel of painted furniture or bath tubs -- and don't need a mat -- this is the company for you.
I should also add that I did not contact this company about my disappointment, because I have learned during this lengthy renovation process  that if someone can't do a job right  the first time, they are not going to do it differently a second time -- if they are even willing to try.  

UPDATE:  I am changing my original rating of "D" to "F".   I have not used the tubs yet, since I have not moved in.  However, I did soak a Rubbermaid bin with a smooth, rounded bottom  in it -- nothing sharp at all -- and the paint has peeled off in a 2"x1" area.  If it can't handle a smooth plastic bin, I am not looking forward to what will happen if I drop a bottle of shampoo or conditioner.   
Perhaps the management of the company has changed since the earlier positive reviews were posted.  At any rate, I want to warn other Angie's List members about this company and its product. 
 

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They did a great job.

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They charge $ 75.00 extra to do work in Saint Johns......No thanks

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Perfect - very professional, high quality, and fast