B & G Plumbing, Heating and Air Conditioning

Thank you for such positive reviews! We strive to maintain a professional staff and are so happy to hear we provided you with excellent service. Please let us know if we can ever be of service again. Thanks!

2/6/14: Original estimate was given to Mr. [Member name removed] to include full system (air handler/condenser) Original bid included 5 units because there was a place to install a 5th 2/6/14: After receiving original estimates Scott called Mr. [Member name removed] to review estimate at which time Scott was told the price was too much and other prices were closer to $10,000 outdoor units only. Scott gave a price of $8800.00 for 4 outdoor roof units only (Goodman) per Mr. [Member name removed]’s request. Mr. [Member name removed] agreed to the price and asked when we could start. There were only 4 units on the roof the 5th unit was missing for some time. 2/11/14 Delivered roof racks, put them together, mounted to roof deck so roofers could flash them in 2/12/14 Furnished crane and installed 4 outdoor roof units only. Electrician and inspector also came out to inspect and connect. Scott asked Mr. [Member name removed] if they have a preferred electrician and he said no use who we would like. Electrician gave an estimate of $770 to relocate and rewire 4 disconnects on rooftop. Both Electrical and mechanical inspector performed inspections and passed both inspections. 2/13/14 Returned to check and start systems all 4 systems were cooling properly at that time. Had to put Freon into systems and charge to factory specs. Mr. [Member name removed] signed the service invoice which clearly states work performed, equipment installed, and electrical costs, with a total of $9570. At no time was anyone made aware that Mr. [Member name removed] was not coherent enough to make or request price and decisions on behalf of Bar Code. We have performed several other services at the location at a request of Mr. [Member name removed] each time. Billy collected a check after completing the job which was given to him by Mr. [Member name removed]. 2/14/14 Condensers that were installed are straight cool units and operation was thoroughly checked. However, the heating is controlled by indoor sections and 2 units were not heating. At that point we attempted to perform and troubleshoot the unit, however there were lights in the way of one unit and downstairs we could not access the units due to storage of materials which prohibited the use of a ladder to remove the tile. Mr. [Member name removed] was informed that an electrician would need to come out to relocate the light by Scott at which point he agreed. Scott called Johnny Moore to setup an appointment on Tuesday the 18th to remove the light that also gave Bar Code time to clean the downstairs so that both units could be accessed at the same time. 2/18/14 Went back to Bar Code and found downstairs air handler with shorted heat strips and found upstairs air handler with a shorted sequencer. Downstairs was unable to be repaired and upstairs was repaired. 2/28/14 received a call from Mrs. [Member name removed] that she was unhappy with work that was performed. She stated that Mr. [Member name removed] was not capable of making those types of decisions concerning the air conditioning units. Scott had a discussion about pricing the air handlers for inside the building. 3/3/14 A letter was received stating the same as Mrs. [Member name removed] had previously told Scott 3/4/14 Scott gave Mrs. [Member name removed] a price on the air handlers (4 of them) for a total of $6910.00 the price includes labor, materials and equipment. There was no further discussion. Scott was told she would be back in touch. 3/5/14 Scott called Mrs. [Member name removed] to follow-up on the air handlers at which point she explained that she would be working with Goodman to get a refund. In the meantime Mrs. [Member name removed] called the office attempting to reach Gene. Gene called her back and left a message and attempted to call one more time at which point Gene spoke with her. Mrs. [Member name removed] stated that she felt as if she was ripped off for the charge of the outdoor units. She stated she received pricing much cheaper than ours but we are unsure where the pricing was from. She was not open to discussing what could be done to resolve the issue and stated she just would like to call consumer affairs to resolve the problem and hung up on Gene. Mrs. [Member name removed] called back and spoke with Sandy and told her that consumer affairs would be coming out to look at the unit and that she did not want us to come out to touch anything else. Scott has made several attempts to remedy the situation. An offer to remedy the situation and install the air handlers at a loss to our company was made to Mr. and Mrs. [Member name removed] at which time they declined. The condensers were inspected by the city of Jacksonville Beach by David Butler.

Thank you for your positive review and your continued patronage. We look forward to servicing you again in the future!

[member name removed], Thank you for such positive comments about our quality of work. We strive for complete satisfaction with all our customers. We will be sure to share your comments with both John and Zayn. We look forward to providing excellent service in the future. B & G Plumbing

[member name removed], Thank you for your continued patronage to our company. It is customers like you who allow us to maintain such excellent service. We appreciate the positive review and look forward to servicing you again in the future.

Thank you for your positive review. We appreciate your business and look forward to servicing you again in the future.

Thank you for your positive review. We strive to maintain excellent customer satisfaction and service. Please do not hesitate to call if you should need any other services.

Thank you so much for your positive review. We greatly appreciate it and strive to maintain excellent customer service. Please do not hesitate to contact us in the future for all your needs.