Atlantic Coast Pools & Spas

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Worked extra, helped us along the way, taught us exactly how to maintain it, they did everything.

After two other successful trips out to fix other issues, (Hot Tub itself in good condition, but being at the beach, the metal was showing signs of age), it was time to replace the unit to get full warrenty.
The technician showed up while I was at work, at my request. Completed the jobs successfully so that when I got home could not even tell he had been there except for a working Hot Tub.
Have not had any issues since.

The work was completed and he checked for future problems.

Great installation. Atlantic Coast technician was prompt and left the job site clean.

I originally purchased my current spa from this company and have had them service the tub for about 4 years. I am going to
preface this review by saying that Todd, the service guy, is really nice and this no way reflects on him. And this is not the first hot tub that I have owned. This is a long review, so please know that this “project” lasted almost 4 months. That being said, we love our hot tub but over the last few years I noticed rotting of the wood underneath the tub, the problem was really the pavers and we needed to get them leveled out. I had Todd, the service guy come over so we could discuss the process. He quoted $175 to have the tub removed from the paver deck completely so we could get another company to strip and reseal the pavers in addition to leveling pavers under the tub.
They came out on April 11th to move the tub as originally scheduled. I can say it was definitely unconventional. I anticipated them using a dolly or something to move it. Instead Todd came with the owner Ken (who was late) and they levered the tub up, slid pvc pipes under tub and and quot;rolledand quot; it off the pavers onto the grass. While doing this it became apparent that the floor of the tub needed to be replaced due to water damage. We confirmed that the pavers portion would be completed in about 2 weeks and they would come back out to move it back and replace the flooring and a couple of broken jets at that time.
Pavers were completed by April 22nd, then I couldn't get ACS to answer the freakin phone. It constantly went to voice mail. I left several messages. When I finally got a hold of them and scheduled an appointment to move the tub, they ever showed and never called. They made two additional appointments to come and again didn’t call and didn’t show up. It took a total of 4 weeks to actually get them back out to move the tub. Meanwhile the tub had been sitting on my grass and was being rained on, so when they did finally move the tub in JUNE!, using the same tactics of the pvc to roll the tub back into place, the tub; after all the rain and sitting on the grass the wood frame and bottom just fell to pieces. You know, I could argue that it was really their fault for not moving the tub when requested that caused this excessive damage, but I didn't and that was my first mistake.
They said they would have to find another cabinet and rebuild the frame for the tub and that this was difficult because only a few people make the cabinets etc etc. So at this point all I have is a busted up $5000 mess on my back patio and a nervous tick in my right eye. I connect with the owner after another week or so; he says he found a company that makes a cabinet it's going to cost an additional 1600$ for the cabinet and he needs a deposit of 800 to purchase, and it's going to cost another $2-300 for the labor to install the cabinet rebuild the frame etc. Another week or so goes by and he actually calls me,(huh?) I figured it was to tell me the cabinet was in. But Noooo, he hasn’t even ORDERED the cabinet yet!
The nightmare continues, owner again not returning any messages, and I might mention that these messages I'm leaving are not mean or nasty, just professional, asking for a return call to see where we are at and options. 2 weeks later he says the cabinet is in and we schedule for July 2nd to have the cabinet installed. The scheduled day comes and goes with again no phone call and no one showing up. I call the store and the owners wife answers the phone, says they are doing me a FAVOR by getting this cabinet. (w**?!) After I remind her that I originally purchased the tub from them, they have been servicing the tub for 4 years and that this
debacle has been ongoing since April (for goodness sakes people!) she says that they had three guys not show up for work that day. What does that really have to do with me? And what is their problem with not picking up the phone and letting me know that they aren’t coming….at all?? For the love of Pete, just finish the job you mangled and I promise I will NEVER darken your doorway EVER,EVER, AGAIN!!!
Soooo, after all this, a guy shows up the following week and begins to tear apart the existing cabinet from the tub. He’s tearing the thing apart with a hammer. While he is doing this I ask him about the new cabinet and can he use some of the parts from the existing tub etc. At this point he looks at me kinda weird and tells me that the new cabinet is made of wood and since the existing cabinet was composite they wouldn’t be able to use it. Ummmm, what? Why would I replace a composite cabinet with wood? For
those of you that are maybe new to hot tubs, you basically spend a good portion of your summer every other year sanding it down, restaining and resealing the tub. It’s ridiculous! It’s one of the main reasons I purchased the new tub to begin with!
So I’m back on the phone with Ken, the owner. Round and around we go. In the end he says he could possibly find a
composite cabinet but it’s going to cost even more than their original quote. I had him ask their worker to put all the pieces from the old cabinet back on the pavers (he had them all over the yard) and that he needed to contact me as soon as possible about this new cabinet due to us having a large party the first week of August. Meanwhile their worker did as he was told and left everything
in several piles on the back patio. When I went out to look, he had left the two motors and the electronics on the patio as well. Just where everything could get rained on and ruined. Heavy sigh. Needless to say I moved what looked like important pieces under cover so they wouldn’t get ruined.
Several days go by, still no word from Ken or anyone from their offices. Shocker! I start scouring the internet for a composite cabinet. I find one! YEAH!! I order it, have it shipped to the house should be here in a week. Just in enough time for a 2 week window before the big party. Again I start calling and leaving messages, letting them know that I found one that was specially made for replacements and all I needed was for them to come and build the frame to attach the new cabinet pieces to, still no response.
OK, now I am on my last nerve; that tick in my eye I mentioned earlier, is more pronounced and I’m having murderous thoughts
and contemplating where to bury the bodies! Every time I went out onto the back patio all I saw was that mess of a hot tub sucking me dry. You may wonder why I’m still messing with these people after all this. Well they already had $800 of my money on deposit and pretty much NO ONE I spoke to over the course of the 4 months replaces cabinets or rebuilds frames.
In the end, I found a local handy man company by referral of my pool company. Though they had never built a hot tub frame before, they were willing to try and knowing my deadline of the party sent two guys out with the needed supplies and built me a frame and attached the new cabinet pieces. OH THANK GOD! Again, kept calling ACS to tell them I had someone to build the frame etc and I needed my deposit back. Funny, again no response; are you seeing a trend? Anyways, party came and went; the tub was at least back together, but not working due to the plumbing, motors and electronics having not been reattached. I finally had to contact my credit card company and dispute their charge to get my money back.
Now that it’s gotten cooler I contacted another Spa repair company to come out and reattach everything. When I explained to the
new company my recent experiences they asked if was ACS! So I’m guessing I’m not the only one who has had similar issues with this company. When the new company came to reattach everything they found that one of the motors that powers a wave jet seat was broken. ( I’m guessing it was the guy with the hammer.) Apparently he broke the main shaft that serves the seat function. Another two weeks for that part to come in and be installed.
In the end we are back up and running and finally enjoying our

He did change out a pump, sensor and fuse. That took hours for some reason. The original filter was left on the deck. A new filter was requested more than once. Rob said that something was in the line. Pump 1 can't go on high or it will surge. He showed a bowed drain piece due to excessive suction. He said all else was working but the blocked line. He had a warranty call that night and said he would call the next day to complete the project. He never called. When he was called by us, he was reluctant to give a price for removing whatever was stuck in the line. No chemicals were put in the spa and no new filter either. He took our $500 and ran. It wasn't fixed. There was no follow up. Very disappointed.

Best fitting cover I've ever had. So far it has held up great.

They sent professionals to do all the work. It was a tight space, but they installed the one piece pool without causing any damage to the pool, the yard or the fence.

Bit slow. The spa looks completed now.

I called and talked to the owner and he was very rude so we didn't use them.

They were very nice to work with. The deck that they had built was everything that I asked for. For what we paid, we were extremelly satisfied with the results. The owners, Ken and Maura Wood, were also very friendly.

The heating element had to be replaced, but before he totally replaced it he told me that it may not be the problem. Rob also took me through each step of the process, showing me the voltage vs amps used prior to replacing the heating element, and after . I was happy with the work, and also comfortable with the end result. Up until this point I felt as though my hot tub was a money pit, and now may finally be able to enjoy it.

Just finished filling the pool today. Whenever you have a hole dug in a small yard the unexpected will happen. That's when it's important to have a problem solver who will see the job through to the end. Ken was out here personally and his subs, from plumbers to pool installers, were very professional. I did a lot of research on different manufacturers etc. I feel that the spa we had installed is a very good product at an excellent price. Ken was up front about the "real" life of a pool cover vs. the hype that others use to sell their product. Not to mention that a lot of companies from Home Shows held 10 years ago are no longer in business.