Affordable Fence Outlet Center

The final product looks fine and is a quality fence but, the one day project turned into three. Well, really a two day project but, the crew no-showed on the second day. Marty also pressured me to make a down payment which I, ofcourse, refused. The sales person also told me the company used concrete footers. They did not. Like others have written, the installers broke my main water line when driving on my property to drop off some fencing so they wouldn't have to carry it as far. My water bill was $200 bill higher on the next bill. Finally, the owner, Marty, is a nice and incompetent man. After three phone calls, he still hasn't sent me an actual invoice. Keep looking for other fencing contractors.

If you want a fence that is the joke of the neighborhood, get these amateurs to 'build' you a fence. They cost me about $1000 beyond the fence, broke house main feed and came and told me after it flood the side yard. They built the fence on top of my sprinkler system and rails and panels attached with empty nail gun, My fence is serpentine and top uneven. Nice customer service but not able to cure anything. Gates don't work and fence keeps fall to 20 degree list when the wind blows because some posts less then 18" in ground. Still have broken rails split posts (especially at gate) which I had to put own hardware, and boards with more knots than wood. I never received a true bill of sale because they wanted more money after the job was finished at 9:30 pm. I I have tried to be nice but this is the worst business I have done in my 71 years. News media next stop. I have copies of many email I sent to Marty and Mike about the inferior installation and the crew and you tried to extort more money. I made repeated ineffective contacts. They were so unprofessional, they refused to respond! I am 71 years old and disabled and truly believe I was taken advantage of after borrowing the money to build the fence.

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When I first ordered the gate they estimated it would take 3 to 4 days. It took at least 3 weeks for the gate to finally arrive. They complained about their supplier mixing up the order, it was lost, or some other excuse. They said they would deliver it to a neighbors shop so I cold pick it up there. I went to the shop on the day they said it would be there, but they did not deliver it, again complaining about their driver who hadn't loaded it on the truck. They are not professional and run a very loose and unorganized business. They promise but don't deliver. I would not use this business unless you want to get very frustrated and spend you time calling them and waiting for them to deliver the goods; or in their case, the bads!

I spoke with a "Marty" on my first call to "(Un)Affordable Fencing" who informed me that he was the "owner".When I asked for an estimate to replace a section of my fence, he gave me a seemingly reasonable figure,but also stated that there was no charge to receive an on site estimate. This was to be just the first of several lies (too numerous to mention all)  that this man told. He said, for instance, that he used 1/2" board and that his was the only company that used pressure-treated lumber in their fencing. I believed him, only to learn later that this too is a lie. He is a very smooth talker (when he is making the prospective sale) and I bought into his BS.This was a Friday afternoon and I agreed to have him do the work, if the onsite charge was at least close to his phone estimate. I also told him that there is a problem with my 2 small dogs-they like to dig holes next to the fence. He suggested that one solution might be to dig a trench along the fence line, nail a roll of chicken wire to the bottom of the fence and then cover it up. He would have his installer consider this idea and if feasible, the charge would be an additional $125. I agreed.The next morning, his installer (literally) banged on my front door around 9:00. He measured the old fence and showed me that I had under measured by 10'. He quoted me an increased charge, which was reasonable. This character, Jerry?, then suggested that rather than nail wire to the fence, he would just dig a 6" trench and nail lumber across the bottom. I would only incur a small additional charge for the extra lumber. I agreed. He and his helper then left to get the material and I left for a meeting. When I returned after lunch, he was just beginning to put the new fence in place. When I tried to ask him a few questions, he ignored me and had a very sullen attitude (I have had some experience with Manic/Depressive, i.e., Bi Polar, individuals and this malcontent certainly fit the profile.) He finished erecting the fence then cut the boards with his power saw and placed them against the fence bottom. "Jerry" then managed to convince me (I felt stupid afterward) that they did not need to be nailed because as the dogs dug the holes, the boards would simply just keep dropping down into the holes. I agreed to give this a try, as he promised to come back later and nail them if necessary. Soon after, he gave me the bill. When I asked why the charge of $125 when there was no trench and no wire, he mumbled something about "walking around the yard with the customer". I should not have paid it, but I did. The crew left and I called "Marty".  He mumbled a similar excuse, while telling me that most companies "charge $175 for the same thing"-another lie.There is no such charge elsewhere. "Marty" promised to call "Jerry" and have him call me. Latter never called. Over the next 4 weeks, I spoke with "Marty" at least 6-8 times. Not only did I want the $125 back, I also wanted the installer to return and secure the boards and remove some debris that he left in my yard.
Each time, "Marty" was polite and gave me the same nonsense about having "Jerry" call me "immediately". The latter never did call (surprise, surprise). Finally, I told "the owner" that I no longer expected that the job would be finished and that I would just
like for him to return the $125 that I had overpaid. At that point, he began screaming at me that he had to pay the installer a
"commission" (Is this in addition to the installer's fee and what does that have to do with the fact that it was a previously undisclosed add on "fee"?). He then hung up. Other victims have revealed unfortunate experiences with this company and the negatives have one theme in common. This man is a liar and will say whatever it takes to get the sale-the customer be damned. I just wish that I had reviewed his website and Angie's List before hiring this jerk. Obviously, I would have gone elsewhere. Caveat Emptor
 

On time and did quality work.

They removed, hauled off, and replaced our existing backyard fence with the same.

very poor, and I am telling all our friends about this experience, this is a military town, letting them all know.  This was so very wrong doing business like this!!

This review is hard to write because the job was done well and I am happy with the installation team and the finished product.  Issue is the estimate and final price.

Estimate was done over the phone.  Salesman, Bobby Lee, asked several questions about existing fence and gate.  He stated a $300.00 final price.  Said "no additional charges or surprises".  He stressed the heavy duty nature of his replacement gate and how much stronger and more durable it would be compared to my existing gate.

Shortly after the installers arrived on site (over three hours late by the way) they said that the post holding up my existing gate was not sufficient to support the new gate and they would need an additional $55.00.  I challenged this.  Saying I was told "nothing additional".    "Owner" called saying they had no way of knowing what the existing post was like so $300.00 price had to be increased.  I argued to no avail that when salesman stressed the heavy duty nature of their gate he should had mentioned need for a more robust post for the new gate.

I wanted the job done so I agreed to the increased price since they had already pulled out my existing post (which was in great condition by the way). I consider this "Bait and Switch" and will not do business with this company again.

They started and finished on the same day. The gate and workmanship looks fine however the problem lies in the latch. It can not be opened once it is locked. I think it might be faulty, but the owner keeps saying that it just needs adjustment and he will send someone over to take care of it. I've called him 6 times.