ADT Security Services, Inc

At the end of the 12 months, ADT notified me I could not cancel despite my 90 day notice. They told me I was obligated to pay for the full 36 months, no exceptions. I refuse to pay and they refuse to grant me a waiver. They also refuse to give me contract proof I signed for 36 months.

unknown

They do pretty good. They always get the cameras back online.

I regret swtiching to ADT as my system is so unpredictable that  I don't know when I'm called about an alarm event if it warrants action.  If four service calls by ADT trained technicians can't fix the problem, it seems to me they would just replace the entire system.  And did I mention, that in my installation contract with ADT reseller, SAFECO, I was promised five months free monitoring and was told that ADT would take care of that.  When I called ADT, they said it was SAFECO's responsiblity to cover the "free five months."  After multiple emails and phone calls to SAFECO, I finally got reimbursed for the promised five months free service.  This has been a bad experience from the day the system was installed. 

I'm paying for a service that is unreliable at best and I have two more years on my contract.  I am so frustrated that ADT has not made "good" t hat I'm considering filing a complaint in Austin with the Texas Board of Private Investigators and Private Security Agencies and with the BBB.  Once my contract is up, this ADT system will be gone. 

In all fairness, the ADT technicians sent to my house were timely, courteous and professional, but the problem is not solved.  Their supervisors are aware of this issue and should have the authority to request that ADT just replace this system.  The $300 figure above represents monitoring fees only.  This system was a "free installation" promotion...and I obviously got just what I paid for...Unfortunately, Safeco took my old ASG box with them.

responsive to questions and options, lower cost and good contract term.

They do a wonderful job and are very quick to respond to any alarm. They call us right away if the alarm goes off to make sure we are OK. When we moved in, they came out and went through the house to explain to us how everything worked since the system had already been installed.

They did a good job overall, but we had a small problem with them as well. The duct work got messed up when they were installing the system. Besides that they did a good job. We would recommend them to other people because everyone makes mistakes.

Was told by ADT office to allow 40 to 45 minutes for estimate. The representative arrived 35 minutes late. When I told him I only had 15 minutes left he indicated this wouldn't be enough time and asked to reschedule later in the day, which we did. He was 15 minutes late for the second appointment. The actual time for the estimate was over three and a half hours. I felt the length was an attempt to make it more difficult for me to say no to the subsequent very high estimate ($2,200 with a $52 a month monitoring fee and a three year contract). I think the quality is probably good, but I really felt manipulated.

The installer from ADT Security did a good job of explaining how to use the alarm. He worked quickly and didn t leave a mess I was very pleased. He was very polite and courteous. I would recommend him to friends and family.

INSTALLED ALARM SYSTEM IN HOME. MONITORED SYSTEM BUT NOT CONSTANTLY. TOO MANY UNEXPLAINED ALARMS CAUSING FINES BY POLICE DEPT.