Action Irrigation & Landscaping

After having Action Irrigation come out to do repairs earlier in the year they left the pipes exposed. I had to cover them with a brick. They overcharged ($500) for a timer and three celliniods after having a long conversation about not using an expensive timer. They claimed that damage was done by the landscaper which happened to be me. When called back out to repair a leak on the exposed pipes they dug this hole and said they couldn't do the repair today. They gave me no time for scheduling on the repair and left the hole as is. When called to ask when they would be coming back I was told "soon." I pressed the matter and got "next week" after being talked over repeatedly which got me upset. Finally they said they would come on Monday but wouldn't come back before that to fill in the hole they left behind. Because I expressed my disappointment (I admittedly lost my cool at this point) and did curse once they refused to come back to do the job. In ten years of being an HOA president I have never had a business do such a poor job and be so unwilling to basic safety protocols. Look up the Better Business Bureau. They have multiple complaints that reflect my experience. Don't use this company, it's not worth the liability... To be clear: All I asked for was to have a schedule and to come back that day to fill the hazardous hole Action Irrigation left behind. I cursed once (f’ing) and was never directed at the owner. My ire was justified by the lack of responsibility, poor work, and the fact that I had to pull teeth to get an actual date for the return to perform repairs. When the owner said he would not come back I hung up the phone. The conversation was heated. I never “screamed.”

I needed help troubleshooting why my pump wouldn't keep prime and why the pressure switch wouldn't turn it on or off. They did literally NOTHING. They started complaining that they didn't have the tools for all the jobs scheduled and they didn't want to have to drive an hour back to the office to get materials. They turned the pump on for 10 seconds and told me the pump was bad, which the pump works fine if they then took the time to prime it and test it....told me I need a new check valve and pump @ $900. These guys didn't want to work; they wanted to sell. DO NOT use this company. I paid them $95 for 30 min of standing BS-ing me.

They gave me an estimate for over $2000. I read more reviews the same week and cancelled the project. Months later I hired a different irrigation company who fixed the system for significantly less. In June I got an invoice and bill by email for the price of the original estimate with an assertion that the work had been done. It's hard for me to believe that someone honestly thought the work had been completed when in fact they were on my property only once for the purpose of the original estimate and I had immediately called and cancelled the job. The work described in the invoice was never done.

I really wanted to do business with Action but they made no effort to get my business. I made an appointment for 2/19 and they called 2/15 to rescheduled it to 2/20. Then they called me and told me they needed to reschedule my appointment on 2/21 that I never had. They called back and said they would be out on 2/20 at 5:00 after I told them to just cancel my appointment until I could be off work again. I raced home from work and waited. And waited. And waited. At 6:00 I gave up and called it a night. They made no attempt to call me and let me know they weren't coming and basically wasted my time. Total disregard and lack of respect for my time. I will be doing business with one of their competitors. I guess they didn't need a $15,000 job. Their loss.

Action came out to repair our irrigation well pump. Upon review, it was determined it needed to be replaced. Requested them to repair/replace irrigation well pump. Scheduled the appointment almost 2 weeks in advance. The day of the install, they called to request we schedule another time as something "came up". My husband took off work for them to come out only to be told they wouldn't be there on the scheduled date/time. They did offer to come out after 5pm but with a job that would take them 2 hours, I declined and reached out to another company who was eager for my business. I should've known after reading their reviews to not use them. Will not make that mistake again.

Had to wait over a week to schedule someone to come out and finally on the date of the appointment (after I took time off from work) was told originally (2pm to 5pm) on 04/25/17. Wife was contacted in the afternoon that they would have to re-schedule for the 4/26/17. Do they think that people just can take off anytime that they see fit. VERY POOR PROFESSIONALISM!!!!

Not good......

They did not do any work.

Great. Items repaired as needed.

We have been moderately happy with them.  They're not very responsive.  We had to wait a while to get them out here.  They're busy, they say they're under staffed. 

na

After purchasing was contacted by provider and informed St. Augustine was outside of their coverage area so I received a refund. Hired another provider to repair and upgrade our sprinkler system for a little under $1000.  Despite receiving a refund Angies List continues to nag me about submitting a review so here you go.
"Hi Daniel, Unfortunately you are outside of our service area. Please contact Angies List and they will refund this for you. Thanks, David Kampmeyer"

They did a good job.

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 We scheduled an appointment with this company two weeks in advance for 8am on a Tuesday to have drainage system installed in our backyard. They did not show up at 8am so I called around 9am and my husband called later around 10:30am both to ask if they were still coming. Each time we were assured that our messages would be passed along to David, the owner, and that he would call us back as soon as possible. By 2pm we had yet to hear from anyone and we did not have anyone come to the house for the service that was scheduled.

It's one thing to be late, that's expected with most service companies, but it's another thing not to return any phone calls and cause the customer to question whether the service provider is still planning on providing the service. By 2pm, with zero communication from Action Irrigation & Landscaping, we decided to hire a different company.

This company has a policy that half of the cost of service must be paid when scheduling the appointment and the remaining half must be paid once the service is complete. This company was extremely responsive when we were scheduling the appointment and trying to pay for the service.

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They did a nice job. But, it was a little hard to get them scheduled. They were busy. Some of that was my fault. In the middle of all that schedule, I was in the hospital. There were additional charges beyond the big deal price of $88. I spent close to $300. My interaction with them was okay. The work they did turned out fine. They did a good job. It was a little expensive. They were on time.

I would give them an A.

I still have areas that are not covered even though they said they were. And i had to move the timer box myself because they didn't place it in the correct area. In addition to all of this, I gave them checks to do the services and then they turned around and made counter-fit checks from my account and cashed three counter-fit checks for under 4,000 dollars. *Updated 7/27/15* This is the right company Please refer to Jacksonville Sheriffs Office Case Numbers 370941 and 326077

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Wonderful

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