AA Service & Repair - North Florida AC

I paid 9k for lousy service, poor workmanship, and just plain awful service. To be clear, I never write lengthy reviews unless something really upset me. But having an infant and a two-year-old, I must let others know AA AC repair is not a good choice for their family. I was waiting for a year to pass before writing my review of AA. Since Day 1, we have had issues with the quality of work and the system itself. The first 4 or 5 times they came out was due to poor workmanship when they connected the air handler to the ductwork. My electric bill got higher, and then one day I noticed my garage was cool. They came out on four separate occasions to fix it. I then had a home inspection done, and the inspector told me it was cold in my attic above the air handler. When my father and I checked, the air was blowing straight out the box above the air handler where AA cut an X in the duct junction Box to install it initially. The patchwork was very dodgy at best and covered with a still wet sticky Spackle and tape. I fixed the massive hole myself as I had a very pregnant wife, and it was hot in the house. I then had AA come out within a day or two to fix the still leaking system around the ceiling \air handler where you could feel the air coming out the bottom of the air handler and around the seal in the attic. The tech, most likely through no fault of his own, put a hole in the ductwork when climbing up in the attic to check what I reported. This was probably due to a 2x4 end sticking out near the entry point. Anyway, it wasn't there the day before, and when they reported it to me he calls the management first, and they said to charge me $900 to fix it. Well, I said **** no and would get someone else to fix it. Come to find out, the tech had already fixed it, and it only took a few min. This shows a lack of corporate values and morals. The nerve of them trying to rip people off and two different employees confirmed this habit. The Coup de grâce in this train wreck was when I woke up, and it was 80deg in the house, but both the air handler and outside fan were running but no the compressor. I call AA, and they said it would be a $259 trip charge which surprised me, being that I haven't had it for more than a year. I protested but paid the trip charge in the end. Long story short, the starter capacitor is a $15 part that takes 10 min to replace and about 10 min to diagnose. They wanted to charge me a total of $599 to replace this part that's under hardware warranty. I asked to speak to a supervisor multiple times with no luck, it wasn't until the supervisor called the tech a 2nd time, and he told her she needed to call me that she did. The supervisor was very rude and not understanding at all. She could not articulate why it cost so much except that its flat-rate, which they don't disclose during the purchase process or the service call. This system cost me over $9,000, and I have been expected to pay a total of $700 in charges to get this new system running. in conclusion, I wish I never heard of AA AC repair. I highly recommend you stay far away; they do not have end-to-end customer service from sales to service and are very deceiving. It is going to be cheaper to pay $42 a month for a home warranty in case my new AC system is installed by AA [*** Link removed ***] The worst. Finally, to be clear, this is a company leadership problem and not a tech problem.

Was told we were low on refrigerants, possible leak. ( This company one/half years ago replaced both lines. They said a leak was in one of the lines then, we did agreed to the repair at cost $4000.) This appointment the service rep was getting ready to leave and never worked on the problem we call for. We called his attention to the problem again and he did look at it and he used a blower in the line. The AC unit stopped working about 18 hours after he left. Line is still plugged and leaks. We have had a love / hate relationship with AA AC of N FL for about 7 years, and we will never deal with them again.

I recommend everyone stay away from this business. We had our A/C replaced by them back in 2017 and Paid $10,000. Since then we have had to pay over $1,000 for a circuit board replacement that was under warranty. I assume it cost that much just in labor for them to do warranty work. Now we are dealing with a blower motor failure on a system that is still under warranty and they initially quoted us $1500 to replace it and after learning that my wife and I are military came back and said they would do it for $1095. Again this is for warranty work! Ultimately when I asked why it cost so much I was told "well what can you afford to pay?". The invoice that I was sent had the motor replacement cost at a whopping $4,000. Seriously? After a little research, I found it cost on average no more than $500 for ANYONE else to do the same work. I have a different long standing business from Florida doing the exact warranty work for $537 and that includes a maintenance plan to cover me in the future. Do yourself a favor and stay away.

They charged me $1516.00 for a part that was under warranty, when i contacted them i was told i should read what i sign. I did read what i signed and it stated that i was paying for parts and labor. After much arguing with one of the mgrs. i was told that they did warranty the part and the price was just labor! But they couldn't tell me how much they charge per hour. The tech said he would e mail my invoice, never did. When speaking to the mgr she said it would be done, wasn't again. I asked 4 times for an invoice before a different mgr finally sent it. The customer service is a joke, the way they speak to you is very unprofessional. And you get a different story depending on who you speak to. At this point still no resolution, so if you are planning to do business with this company i would think twice. Fair warning

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The team at AA were outstanding from the start. The office staff was knowledgeable and responsive. The crew in the field was timely, respectful and fast! They worked to not only install the system in a timely manner, but to explain all functions of the system and preventative maintenance tips as well. I’ll never use anyone else!

Quick repairs and install was done professionally, new sytem workes great

They wanted me to leave a great review and they would lower the price.They do not stand behind their products.The owner slanders the customer on social media.

Great service from start to finish!! Very knowledgeable staff and very prompt service. Well done

It was a great experience. They did amazing work and kept their feet clean coming in and out of the house. They were on time and seemed to be a very Christian based company. I would recommend them.

They did a great job. The gentleman who came was very courteous and efficient. I even got a call back from them to make sure I was satisfied.

They did such a good job. The customer service was great. They answer all my questions every time I call. I would like to give them an A+ if possible.

They did such a good job. The customer service was great. They answer all my questions every time I call. I would like to give them an A+ if possible.

It was awesome. They were on time, clean, and cleaned up after. They did a super job.

It was wonderful. Excellent Service.

The service was great, i was very happy with the service. they were able to fix the AC and stopped the leakage on the refrigerant. the technician's name was Brandon, & he was very professional to work with.

They always do good service and make sure that everything is how it needs to be.

They do good work and make sure everything is how it needs to be.

It went great. They were on time, clear and precise about everything.

They are very on detail, friendly, wonderful and everything went smoothly.

This company is earning its poor reviews! wish I had looked at them before their first tech performed their $59 service special that left the ac unit dead within two hours. It seems the electrical wire connections in the interior unit "somehow" were touching which caused a fuse to blow in the unit. The second tech who responded was told by his customer service manager to charge me $129 to replace the fuse OR I could buy their $399 service plan for one year and they'd oh so generously give me a 20% discount on today's work. I bluntly told their customer service manager "it worked before you touched it and was broken after you touched it. You broke it so you fix it." They did, but not before trying to get more money out of me. Very poor impression. UPDATE {5/1/2018} My initial "F" rating of this company needs an update. Approximately six months after I posted my negative review of this company I was contacted by Angie's List that indicated this business alleges they never performed services and had no records of me being a customer. It appears they claim in another negative review on Angie's List that the person complaining wasn't a customer either. Rest assured, I don't take the time to leave reviews unless there is a good reason. In this case, I not only stand by my initial "F" review of this company but I provided Angie's List with the e-receipt sent by the company within minutes of the faulty service being performed. My experience now is that this company cannot perform quality service and cannot keep records, even electronic ones, but they do have the time to complain about their customers who leave them negative reviews.

I purchased a complete new $5,000 unit brand new from them a couple years back they replaced the blower motor one time the second motor went out and now want to charge me $1,000 in labor. Then they want me to go on various review sites and give them High Praise for a lower price. Yet the blower is under a warranty but they want to charge me that kind of Labor. You would think labor would be covered if it's a warranty replacement

I called Preferred Services on October 6 about an offer they had in the Mint magazine that said they would do a Pull & Clean of my coils for $199. Coupon valid until October 10. They scheduled me an appointment for 10 am on October 9. One of their men showed up in a AA Service and Repair truck at 3 pm. He said he was here to do a maintenance check for $199. I told him that is not what I asked for. That all I wanted was for the coils to be pulled and clean like the coupon said. He told me that AA had bought out Prefered Services and they dont honor Preferred Services offers. I told him I had called the number from the coupon and had said what I wanted. So then I called the # back & at this point was told they do not honor Preferred offers and that it would cost me $699 to do what I asked for.

I remember them explaining the difference between the old unit and the new unit. What would happen is when we get home it would be hot.

I made a big mistake using AA Service & Repair, contractor #CBC1256481, and not checking out their bad reviews 1st. I thought the installation went fine because the company’s procedure methods are all about checking off every step of the process. All things are done on a “tablet” (inc. signing in many places with small font). Pictures were taken of every part of work being done & signed off remotely by the supervisor. The problems started 6-6-17, 11 days after the paid in full installation, when Ashley calls & wants to re-inspect to see if I need new electrical breakers. I was upset since this was the 1st time it was brought to my attention. Ashley was very curt & dismissive then threatened “It is the owner’s responsibility or they will put a lean on my house”! AA Service tech came to re-inspect on 6-8-17 & said all is well. The county inspector came on 6-16-17 & failed for 2 issues plus the breaker. I was mad when I called back & had the same experience & conversation with Allison. She repeated the threat of putting a lean on my house & referred me to the pertinent sentence in the printed contract (that I received after the install). I see where it says it is the owner’s responsibility but, the contract also states “Breaker sizes that are needed will be given to homeowner at time of install”. This was not done, nor at time of AA Service re- inspection. During another conversation with Ashley she said since I was not informed of breakers AA Service was willing to replace the breaker on the condition that I would go to “review links” she would provide & write a positive review! (Blackmail? extortion? bribery?) Since I was not willing to do that they refused to proceed further with the breaker issue. There are too many other outrageous details with the administrative staff to list at this point. Dealing with AA Service & Repair & their aggressive, threatening tactics has been a nightmare. AA Service has NO ETHICS & NO INTEGRITY so BEWARE of them. I will be posting this letter to every resource available for the sole purpose of warning everyone NOT TO USE THIS COMPANY! Donna in N. Fl. PS- I’ve been waiting to post this until it passed the county inspection.