Joe's Carpet Inc

I contracted with Joe's Carpet to install carpet in three rooms of carpet my Florida home. In hindsight this was a terrible mistake. They twice installed a carpet with noticeable flaws that had to be removed and replaced. Twice they did not match the carpet seams and the result was obvious and noticeable. They scraped the paint off the walls and bathroom vanity doors, broke ceramic tiles at the bathroom carpet transition during the install and left humps where the carpet was not stretched tight. They also lifted two thresholds when moving furniture. When we contacted the owner, Jacqueline, she denied all of this and actually screamed at us that we were too picky and we were not "happy people". We took dozens of color pics of the damage and sent them to her for review and she maintained her immature denial. No way for a business owner to do business. Since this trouble we investigated Joe's Carpet online and read many unfavorable critiques just like ours and Jacqueline's bad Better Business Bureau rating with many unresolved complaints. Learn from our mistake and steer clear of Joe's Carpet!!

Robin of New Image Tile, Inc and his helper, who do the tiling for Joe's Carpeting, did the most beautiful job of laying, matching and grouting our floors. They sealed and leveled the cement floor. Robin aligned the tile in a way that harmoniously met our existing tiles. You would really have to study the tiling to know that each tile is not unique and one of a kind. The sealing compound came amixed with the grout. We have had the tile down 1 month with all looking as new. We use a dustmop most of the time. Occasionally, we vacuum and use a steam mop. The tile is refreshing to my bare feet; it is not cold and forbidding for walking around. We are loving our choice and the artful work done. Joe's staff were helpful and let us bring tile home to make a decision.

Hired them Oct 1st for a two weekend install. First weekend they were a no show after moving all of our furniture in our kitchen and pool room per their orders. Finally came November 12th. Sent two guys who put caulking half up my wall, left a closet unfinished, used white caulking thru out my oak kitchen along with creases and bubbles thru out all floor rooms. In one floor we found out the never ripped up my old tile just went over it. The office manager came to my home and pretty much had me in tears and accused me of ruining part of my own floors. Second crew they sent said they sold me cheap flooring also had a hole put in my back door. I asked for any easy install because my mother had recently passed away and I knew the holidays were going to be hard. They were much harder than I thought thanks to their lack of caring and professionalism. I also found out they are not the original owners who previosly did great work for me. Tbey kept the name and never tell you they are not the originals. Don't waste your time or money. Just look at the photos. I've posted 8 bur have at least 30 or more since they did 5 rooms.

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I referred Joe's to a friend to do some tile work in her kitchen, the final work was good but the timeline and material was a problem. It took a couple weeks longer then it should have. Had to keep changing the install date because they forgot to order the tile and then told her that they ran out of that style and she had to go down and pick out a different tile which had to be ordered.

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I bought a house in 2012 right after carpet was installed. Looked nice. However six months later the carpet started to stretch a little. I also noticed stains that would not come up. This is an Abbey carpet. I did not know there was a warranty on this carpet until Oct 2015. By this time this carpet looked like it was 20 years old. Very bad rolls from bad installation that could cause my 88 yr. old father to trip and stains that are revolting. The seller of the house was appalled and found the warranty. I called Joe's and talked with a woman who was hesitant to admit there was ever any work done. Finally after a little more questioning she admitted it was installed by Joe's but was so sorry that the labor warranty had expired just recently. However she said she would contact Abbey carpets and see about the stain warranty. In the event we could work something out she was sending someone to look at the carpet. However I found out later that the tech sent out was only going to measure to give me an estimate on a new carpet or flooring. Nothing to do with honoring their warranty. They never showed for the appt. but left a message on my phone one hour later saying they did. I was home. They never showed. Got a follow-up message saying they wanted to come back out to give me an estimate and NOT anything about the warranty. I am reporting Joe's Carpet to the attorney general. Also I contacted Abbeys Carpet and they said they have never been contacted by Joe's. Date of service above is approximate as I do not have anymore info than was provided to me by Joe's and the seller of the house.

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Staff in store were friendly and helpful. Installers were on time and prepared for the job. Adjustments made on fly as garage wasn't added to contract as discussed. They were more than willing to accommodate. Was a little upset the installers let themselves in through a locked sliding door instead of waiting for my wife who was on her way to let them in.

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I did like the service but the carpet stretching had to be done multiple times and just the past the warranty it needed to be done again and they wanted me to pay. They said I shouldn't have a problem and stood by their work. It still needs to be stretched in the same area just a year later. I think it was poor service and poor installation.

We had our master bedroom carpet replaced. The job was completed in a timely and professional manner. John, the owner is a pleasure to do business with. The special order carpet arrived at his warehouse and was damaged. Instead of trying to doctor up the carpet and install it, he sent it back and got a non damaged roll to install. From start to finish the service was excellent. The communication as to time and day of install was excellent too. The installer called, as agreed, 30 minutes before arrival. Great job.

Initial contact with the owner, John, was a very smooth and agreeable transaction.
Delivery was on the dates agreed upon.
The installers were very cordial, polite and professional. they were extremely careful moving the furniture out of the rooms and returning it to the proper places. 
Dealing with Joe's Carpet was a pleasent experience.

Let me start out by saying, the floors look terrific.   The installer, Ray, and his helper were wonderful.   He was courteous, timely (once the job was started) and even worked on the weekend to complete the job on time.   He definitely knew what he was doing and we were delighted to have him installing, since he had installed the floors throughout the rest of the house 2 years ago.   That said, getting the installer and the correct product to the house was a chore.   Our estimate was done in early May by Jon.   We agreed on June 11 as the install date.  It would take 3 days.   Because of the anticipated dust storm for the tile removal, we also scheduled a cleaning crew to arrive the following Monday.  Well...even though I called to confirm on Tuesday, the installers did not arrive until Thursday.   After several phone calls to Joe's Carpet-all initiated by me- we were told the installers had to finish up another job and wouldn't be at our house until June 12.   On June 12 they arrived with the incorrect wood to install.   Although I thought I had been very clear with Jon that the install 2 years ago was not the wood noted on the initial estimate.    A substitute supplier was necessary because of delivery issues.   So after much discussion with the women at the store the correct wood was identified and ordered leading to a week delay in install and a very unhappy cleaning crew!  When the installers arrived with the correct wood a week later, they were great.   The house was kept much cleaner than anticipated, they arrived early and worked very hard.   Unfortunately the estimate of three days was incorrect and the job required  4 days of intense labor, including a 7:30 AM arrival on Sunday.   The estimate also forgot the molding for edging and we ended up with well over 1 1/2 boxes of wood.   We did negotiate some allowances for the above issues, but I must say they were minimal.   As a customer that has spent over $20,000 with this company in the last 2 years, I felt under valued and never received a response from Jon when I left 2 messages regarding install questions.    The employees of the company were very apologetic but no similar words were heard from the management/owners.   It would take a lot of discussion and agreement for us to use Joe's Carpet again.

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Very helpful and professional.  Work done as described.  No problems

Sales agents were very personable and supplied take home samples.  Tim the installer
was on time and did an excellent job.  I am very pleased with the look of my new flooring.

We were happy with the service. We really didn't want anything too complicated and we didn't have any problems on it. When I went to the showroom they were very helpful. They took a lot of time with us and the estimate is just about what we paid, they didn't add on anything to it. So, we got what we expected and the work seemed to be fine.

Good job, cleaned up after work, polite, worked quickly, 

They called before hand and arrived on time. Made sure the carpeting I ordered was the right stuff that they had on their truck. The two guys did the work in just a few hours and hauled away the old carpeting and pad.
They wasted no time and did a great job especially in the closets.

Very well except we were asked to go to Crystal River for pick up when we asked rugs to be 
at Inverness store for pick up.

We were pleased with their service.  There was no delay in their service.  Overall, I think the quality and workmanship of their job were good.  We did not have any problem with their service.

Made an appointment with them on a Monday that we were going to be in Florida. He called to confirm that morning and showed up on time. He headed up the rooms and showed us some samples of rug that he had in stock, since we needed it installed quickly. We chose a carpet and he said he would call with an install date. They came on Wednesday and installed the carpet. They were a pleasure to deal with and did a great job with the install.

They were extremely friendly and knowledgeable.  They were easy to work with.  We had to drive 25 miles to go that place.  But I went there because of their ratings on Angie’s List.  We also saved a lot of money over the quotes that we got locally.  Their service and the quality of the product were both very good.