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CPR - Computer Problem Resolutions
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,
About us
Looking for quality, honest and affordable computer service? CPR is right here in Citrus County (not an out-of-state remote service), winning the Super Service Award 12 consecutive years with straight A service to Angie's List clients. CPR won the Best Contractor Award 6 consecutive years after arriving on Angie's List, from 2008 until the last year the award was given in 2013. Repairs are typically done at your location for the best in personalized computer service. I never use subcontractors. No outrageous "special deals" because my everyday pricing is as economical and competitive as anyone in the area. Service fees for labor only, parts costs are extra when necessary. Travel charges may apply to extended portions of Citrus, Sumter and Hernando counties. Contact by phone or email. Please note - If I do not answer when you call, I am either on the other line or with a client. To be fair to all my customers, I do not take calls or do business with others while working for someone. Thanks for your understanding.
Business highlights
26 years of experience
Services we offer
Locally available in Citrus County for home and small office Windows computer repairs - Not in some other state, no Mac or Apple products), we're right here in your area. (Sorry
Amenities
Free Estimates
Yes
Reviews
5.0308 Reviews
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Showing 1-25 of 308 reviews
Joan L.
Mar 2020
Tom is incredibly helpful. Not only does he make the repairs, but he explains fully and understandably what he is going to do. His prices are reasonable, and he went out of his way to get good prices on the parts needed for the fix. I highly recommend Tom Hernden.
Jeff T.
Mar 2020
As always Tom was prompt on getting to and fixing the problem.
Mary G.
Aug 2019
Great service. Fixed satisfactorily as always. I always use this company as I find them very good and they know what they are doing to my satisfaction.
Melissa A.
May 2019
I have used Tom for many, many years. I recommend him to anyone that needs a computer specialist that will go out of his way and take what time is needed to get the job done correctly. Tom has also made himself available in "urgent" situations to help accommodate me and keep my business up and running. Tom communicates very well and always keeps me apprised of my situation and what is needed to resolve issues and what to expect moving forward. He is professional and goes the extra mile every time! Very happy with Tom and his service.
Maryann N.
May 2019
It went great! Windows would not start properly and system restore no longer worked. I thought all my files were lost but Tom was able to extract the data, reload the new operating system and all my files and photos were restored. My computer now works fine and Tom was very reasonable price-wise, given all the time it took. Most important, I trust him with my information. Would not feel comfortable with anyone else.
Bob P.
May 2019
Tom provided EXCELLENT service. The memory module was installed quickly and successfully. Tom also tuned up my HP 250 and my HP Envy computers. He was very communicative, skillful,courteous and explained his procedures thoroughly. He informed me about information on both computers of which I was unaware and suggested several applications to perform (e.g. send a Windows backup of my hard drives to my Seagate drives on a scheduled basis for each computer). I appreciated ALL the work he performed and his knowledge and professionalism. I definitely will use his services in the future, if needed. Again he arrived right on the dot and I appreciated that given many appointments which I often must coordinate. Bob Pikul
Tiffney S.
Oct 2018
Over the past several years I've taken about ten computers to Tom for repair, no exaggeration. He's been able to repair and/or save the information from every single computer. Best Buy once quoted me $2,000 to save the info from one of my computers and Tom did it for $200. That is why he's earned the name "Docta Tom" with me because he is THE BEST when it comes to everything computer- related. I won't take my computers to anyone else and gladly make the near 5 hour round trip to drop them off with Tom, his skill and fair prices definitely makes it worth the drive!
ALICE D.
Sep 2018
Tom has helped me when I needed for years. He has never failed to provide outstanding service.
James S.
Aug 2018
Excellent. 5 stars, very professional, knowledgeable, did not try to sell any product, explained all issues thoroughly, would definitely hire again
Heather H.
Jul 2018
Everything went great problem was fixed.
Adolph A.
May 2018
Went just fine. Tom has helped me before , several times, I highly recommend Tom.
Kathy S.
Apr 2018
Everything went well. Tom fixed the computer promptly. He loaded extra security programs with thorough explanation. I was thrilled that he was able to recover everything and I was up and running in a relatively short time.
Judy G.
Apr 2018
We have used Tom for years and have been totally satisfied with his work. I would and do recommend him to friends.
Mary G.
Mar 2018
As always the work was performed professionally and reasonably by Tom. I would not hire anyone else to work on my computer as Tom is so knowledgeable and personable. You can be sure that the work will be done properly and correctly and have peace of mind that your computer will be A OK when the work is complete.
Bryan C.
Sep 2017
I contacted Tom at CPR and he got back to me right away. Although separated by some three hundred miles, Tom was able to expertly analyze my problem and recommend a fix. He took over and straightened out my issues and got me back in business quickly. He saved me the expense of having to buy a new computer with his repair. I am now able to use the computer to conduct my business and the cost was minimal. I have used others in the past, but was less than satisfied with the results. I would recommend Tom and CPR to anyone needing computer repairs.
Mary G.
Aug 2017
Excellent will certainly use again if needed. Tom explained to me different things that I was not aware of in the computer world. Exceptional service.
Barbara C.
Jul 2017
Tom was the best computer repairman I've ever had. He removed a lot of unnecessary programs which were slowing down the computer. He replaced a protection program with a better one. Best part was all the hints and instructions he gave me to protect my computer and keep it running better and lasting longer. He worked on my computer constantly fort 2 l/1 hours.
Jean B.
Jun 2017
It went very well, as always with Tom. He is extremely thorough and professional and knows what he's doing. He takes the time to explain as he goes along, so that the customer understands and hopefully knows what to do the next time a similar situation arises. We will use Tom for any problems that come up, and we don't hesitate to recommend him to others.
Barbara M.
May 2017
I called and left a message and Tom called my back within a day and spent a lot of time with me answering all my questions and giving me a lot of tips. So nice to have a professional remember you after two years and take the time to help without making a service call. I would highly recommend Tom for any computer issues you might be having with your PC (I don't think he works on Macs),
LINDA L.
May 2017
GREAT- EXCELLENT. Tom with CPR came to my home and removed the spyware and cleaned up all the problems the scammers created. Now about a month later, another scammer blocked my computer with a "Microsoft" problem that had been on the News regarding scammers hacking computers and to call the number they displayed. Instead of calling the # provided I called CPR and Tom walked me thru this new scam. I am so thankful Tom answered and helped me out again because I know enough about computers to be dangerous & I probably would have fallen for another scam. I highly recommend CPR for any computer problems you may have! Tom explains what he is doing and instructs & teaches you on what to beware of.
Ken C.
Apr 2017
Talked with Tom over the phone who walked me through a couple of steps to see if we could get the computer working again. Because of his expertise, we were able to take care of the issue and got my computer back up and running in no time. He was great to work with and very knowledgeable. I will recommend Tom to anyone and everyone that needs help with their computer.
Judy G.
Apr 2017
Excellent We are very pleased and thankful to have such capable and through assistance. Always FIVE STAR SERVICE!
MARLA G.
Apr 2017
I was on the phone with Tom within 5 minutes and he walked me through everything that could be done over the phone. Time was critical so he did all the troubleshooting over the phone. Thanks again, Tom for a successful outcome. I know what next steps I might need to take if it happens again.
Jennifer B.
Mar 2017
Tom arrived quickly and diagnosed the problem: dead battery inside the tower. He got that desktop running again and also ran some diagnostics on another windows desktop of mine which has a hard drive that needs replacing soon. He recommended a more robust way of data backup than I now use, which we discussed at length, then made plans for a follow up visit to get that system installed. Tom is a genius and helps keep my older computers running like new. He always goes above and beyond for his customers.
Donald G.
Mar 2017
Tom came and spent some time at the house working on unit. Unable to solve the problem here, he took the tower with him to work on at the shop over the weekend. He returned on Monday with the problems solved and also did some updates. That was two weeks ago. Yesterday I could not get the thing to sign on.I called Tom and he came out again this AM. Within 2 minutes he solved the problem. I would not call anyone else to work on our computer. After having MAJOR difficulty with contractors since moving to Florida, Tom is a ray of hope. Pleasant, reliable, trustworhty, and reasonable. He know his stuff.
Licensing
State Contractor License Requirements
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FAQ
CPR - Computer Problem Resolutions is currently rated 5.0 overall out of 5.
Yes, CPR - Computer Problem Resolutions offers free project estimates.
No, CPR - Computer Problem Resolutions does not offer eco-friendly accreditations.
No, CPR - Computer Problem Resolutions does not offer a senior discount.
No, CPR - Computer Problem Resolutions does not offer emergency services.
No, CPR - Computer Problem Resolutions does not offer warranties.