Rock Your World

This company does not do what they agree to verbally! They try to bully and belittle you if you don't do what they want. When you first meet them, they appear to be very nice people - not so!

The Owner came out to the house to do a template but just took rough measurements. When the workers came out they had to do a lot of cutting and reshaping to make it work. The workers did a good job, it is hard when the initial measurements are not percise.

When the granite was delivered they glued two pieces together in the center of the sink, The resulting seam was horrible. It was very jagged and obvious. The fact that it was in the center in front of and behind the sink it couldn't be in a worse place. You step up to the sink and immediately see a really bad seam. They removed the counter, took it back to the shop to recut the 2 pieces, brought it back, re glued it and it was even worse. The owner came by and said he was really sorry but because it was just before Christmas if I paid him he would come back after the holidays and replace the two pieces with a single piece so there would be no seam. Unfortunately I trusted him and agreed to these terms. When I didn't hear from him by the middle of January I called. He yelled and swore at me. Told me if he did replace it, he would still put two pieces in and would make certain the seam was even more ugly. The guy totally flipped out on me. I have never dealt with anyone so unprofessional and threatening. I keep a towel over the seam. DO NOT trust this man.! DO NOT hire him but if you do hold onto your money until you are satisfied.

It started right from the beginning when the installers got there in the house, one was yelling at the other about how to get the granite in and who cut it. My neighbor even heard them yelling at each other outside. Very unprofessional. The owner Carl stopped by to check on the progress, he was the one who told my girlfriend Cindy who was home working at the time about the piece of laminate that broke off, and to glue it back on.Then he went to leave, Cindy asked if he wanted the check or give it to the installer, he said he would take it. 2 hours later the worker knocked on her door and said they were done. She went to look and noticed some of the imperfections and called me. I told her to stop the check until I got home from work. I had off the next day & called to have Carl come over. He did with an attitude. He walked right by me then turned & said," You had to stop the check, you couldn't just call me". From there it was down hill. Blaming us for having crooked walls and actually yelling that he didn't design it, referring to the back splashes around the windows. He asked if we wanted him to fix the damages or give us our money back. Cindy didn't want to wait another 2 months to start over, so she said fix it . He said fine and walked out. Hindsight, we should have taken our money back. A week later & another call. The installers came out and were able to straighten the top and make the overhang even. They took out the white caulk and put in black epoxy. They put a one inch piece of granite to cover the gaps in front of the windows. Things they should have done the first time. As for the back splashes, they notched out for the blind to go behind which looks awful, but at least the blind closes. The installer said the dishwasher handle was ordered. I asked what happened the prior week, he said he was sorry, his mind wasn't on the job, personal problems. At least he was honest. I asked if the countertop was cut wrong as to why it didn't go up to the window. He said he double checks it with the template before leaving the shop. Carl did the template. I asked what about the countertop on the Lanai they broke. He had to call Carl, after yelling at him for taken so long, he put me on the phone. Carl asked what I wanted, I said, how about the same granite as the kitchen so it will blend. He said, " Are you F__ing kidding me, you want me to put a $300 piece of granite over a 30 year old cabinet, are you insane. I'll put a piece of formica on it but it won't stick since the cabinet is shot. I told him to forget it. I really didn't want them back at my house. I had two countertop people look at my kitchen and pictures of the gaps, both said either the granite was cut wrong or the template was wrong. The owner Carl refuses to take ownership to that. No integrety. Would definetly NOT recommend Rock Your World'

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