Jackie's Total Cleaning Service

"You folks are an absolute slobs. The reason we no longer do your home is because of the absolute filth you people live in. You clean nothing between cleanings of your home. The last time we cleaned you had 3 yes 3 bags of trash in your master bathroom. To lazy to bring it down the stairs because of the work it required to move around all the other things strewn around. We felt like we were n an episode of hoarders! You office had more cereal on the floor than someone would put in a bowl to eat. You have older boys living in your house that find it okay to P*** all over a seat that your daughter of a young age has to go and sit on! Disgusting! There is a reason your neighbor with 3 children has a clean house constantly......Because they are not filthy slobs. Your cat craps around the litter box because it to lives how you do. You guys sit around like fat slobs and dont do a thing to keep a clean house when we leave. We are not in the business to make sure you live in a healthy enviroment. If you have a problem with anything please do not hesitate to call! And By The Way....... we get absolutely NO business from Angies List and we dont and wont take business from here either!"

"First of all, we gave these 2 men the lowest discount we could because of their claims of being on a fixed income. The agreement was for 2 total hours of cleaning each week. 2 hours is by no means enough time to clean 2300 sq ft and it was agreed that we would clean the important areas and if there was time we would clean other parts of the home. To adequately clean this home it would take 4-5 man hours and be 100+ dollars weekly. Upon arriving to the home we were always asked to do more than was agreed to. We tried hard to accomplish everything they requested. The Dyson Vacuum was an older model and very well used. The problem that happened with it was the handle would not stay closed in the upright position. We were going to have it repaired but the 2 men never allowed it to happen. There was always a communication problem that existed between ALL parties. We always seemed to play phone tag but always finally got a hold of each other. No employee answer our phones so therefore the accusation that an employee argued with these 2 men is not accurate. These 2 men blew up our phones to the point of 15 calls in less then 5 minutes. They NEVER allowed us to correct any problems they had with their cleaning. The employee that did the last cleaning on their home was fired based on what these 2 men said. We feel that we as owners should have been given the opportunity to correct the situation which is a company policy. These 2 men were given our policy and procedure manual at the first cleaning. In fact these 2 men actually gave us an ALL A rating when we first did their home and asked for business cards to give to others. Unfortunately, sometimes you go out of your way to do the best you can for people by giving them discounts and going above and beyond what should be expected. I wish these 2 men well and hope they have found cleaners that will do their entire 2300 sq ft home for 50 bucks....... We think not but our phone number hasn't changed if they chose to reach out and get this corrected."

"First off, We do not go to Tierra Verde on a regular basis and the person was informed of that at the first cleaning. We have an Angies List special and that is the only reason we went to Tierra Verde in the first place. If you look at our service area you will notice that we do not service that area. In her comment she mentions trying to set up multiple times and that we didnt show up. Well if you we TRYING TO SET UP MULTIPLE TIMES there must not have been anything set up. The communication must have been misunderstood."