Tim's Tile & Marcite

Tim and Mathew will say anything to get your money. They are not to be trusted. They miscounted our caretakers, installed incorrect returns, and then applied a faulty coating, after acknowledging it was bad, throughout our entire pool and hot tub. Ironically, it was to our best fortune that the coating was faulty, as their craftsmanship was terrible. They literally covered a caretaker to the point it was non functional. They were compensated directly from the manufacturer to remove the coating, however, they argued with us for days about the removal. Communication is another atrocity you’ll experience if you choose these people. We never had a project manager, and when asked, they said there was none, just an office rep that couldn’t even relay the counts correctly. The best parts were when we questioned their errors, it is total denial. Oh, if you say anything you’re rushing them, and if you don’t say anything, they let the project go for months, even though they drained your pool left it as a gapping wound. How about all the mess they make, and don’t seem to care about? Brand new pavers? Who cares! Let’s just leave bright blue staining all over the deck and new coping. You know what’s better, when they take steel brushes to scape and essentially chisel away your brand new pavers. How about a skimmer installation in which they leave it complete out of level? See our communication paragraph, and you’ll know how that went. Yes! I too would like to have to fight for a level skimmer! Then, after living through this for literally months, they have to nerve to present me a draw statement for work which was not complete! That’s right! Tim, whom directly told us to our face that this screw up (when they coated our entire pool and spa with faulty material) does not represent their work, and would not charge us a dime until they made it right, withdrew his statements, lied to his company co-owner, and demanded an inflated payment to continue their rampage. Because of my generous and forgiving nature, I offered Mathew the opportunity to honor his father’s statement and proceed to, again attempt to complete the project, where all payments due would be paid upon completion. After all, all invoices up through this point have been paid. No! Mathew denied this olive branch and instead chose to end our conversation. That’s correct, after all their failures it was I! whom shall not be trusted! Me! The homeowner, diligent enough to act as my own project manager, deep dive into all things pool, and learn that, these people only serve themselves, with no regard to the damage and destruction they leave in their wake.

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Everybody associated with their company was helpful and courteous. Randy the estimator was knowledgeable and not trying to 'herd' us into a decision. We decided to go forward that same week, and the owner worked us into that week's schedule to try to beat the rain. The crew came early, worked all day-and cleaned up each day before they left. They were all very experienced and answered our questions ( which we kept to a minimum) about the process. . We will hire this company again to do more projects.

Excellent. Always here when stated and always on time. Quality work and friendly honest service. Fair prices as well.

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They did a great job. They showed up when they said they would. They did what they said they would. The price was very competitive, .I will use them again this winter when I have the pool itself re surfaced.