Less Stress Moving, LLC

"Mr. & Mrs. [Member Name Removed] received a in person, binding flat rate for his move on Saturday, 2/26/22. On the day of move Mr. & Mrs. [Member Name Removed] requested that we moved a additional 30 items that was not listed on the agreed upon inventory. Mr [Member Name Removed] also requested since he overloaded almost every one of his 90 boxes that we did not stack them, as they would crush eachother. With not being able to stack the boxes and the additonal items added this caused us to make two trips (not the agreed upon one trip). This caused the job to go over by four hours from what our expert estimator figured our cost for the job to be. There was a rat in Mr. & Mrs. [Member Name Removed]'s belonings that got loose in our truck. We had to have our truck sprayed and steamed as well as all the blankets steamed. Because of both of these situations, added COST alone to us was $540. It clearly states in the contract that if there is any deviation in inventory or work requested of Less Stress Moving on day of move, price adjustments will be made accordingly. At the end of the move by his own signature Mr. [Member Name Removed] was happy with his move. It was not till the next day (Sunday, when we are clearly not open) that he had a problem. It immediatly started with threats via text. There was no attempt to try to have a conversation, just bullying tactics to get their way. We informed Mr. & Mrs. [Member Name Removed] that threats will not have them receive a proper respone from us. Mr. & Mrs. [Member Name Removed] simply did not care. At this point Mr [Member Name Removed] took the bullying tactics to all out harassment as noted by the 30 calls before we opened on Monday, the threating texts in respone to our respone of coming to our office, a lawyer, the Secretary of State, Beter business Bureau, 6 more calls after we had responded to him via text, and the "complaint" we are responding to. At this point we felt it was best to remind Mr. & Mrs. [Member Name Removed] again that threats will not reslove anything and to just part ways. We assumed it was over at that point with their response of "fair enough, we will". We assumed wrong. Two hours later Mr. & Mrs. [Member Name Removed] continued with his harassment and intimidating posture. At this point we informed Mr. & Mrs. [Member Name Removed] that they needed to stop or we would notify the authorities of their continued harassment, Mr. & Mrs. [Member Name Removed]'s response "report it". We truly did not want to take it to that level so we held off. Now on Tuesday we are again receiving bullying texts of demands and threats (this time to our reputation). At this point we felt we did not have a choice in the matter any longer and we reported the continuing harassment to the police. It was not until Mr. & Mrs. [Member Name Removed] was made aware that it had been reported that they stopped. In our almost 9 years of business we have never had to call the authorities because of a customer until now. All of this is clearly nothing more then a attempt to bully and strong arm us into giving Mr. & Mrs. [Member Name Removed] even more for free then already received."