Electrical Services Unlimited

ELECTRICAL SERVICES UNLIMITED HAS NOT REFUNDED OUR MONEY ($7,426) FOR A PROJECT THAT WAS CANCELLED IN OCTOBER 2018 NOR RETURNS OUR PHONE CALLS. A deposit of $7,426.24 was given to Electrical Services Unlimited for the purchase of a 22kw gas generator for a Adult Care Facility in the month of May 2018; however, this project was subsequently cancelled during the month of October 2018. Yet, we were only recently notified that Electrical Services Unlimited was attempting to apply 25% restocking fee even though the latter item was never received by our company. Please note that the purchase of this generator was contingent on a city permit being issued and design documents being approved by AHCA; however, this permit was never obtained given that this project was cancelled during this initial phase. Thus, we feel that this 25% restocking fee is not only unfair but also improper given that no proof of shipment or bill of lading was ever provided for the latter. On November 13th, we spoke to Ivan and requested the following items being provided: - breakdown of what has been spent so far for this project - status of generator refund, - new proposal for smaller scope (i.e. 1 portable generator for an A/C unit per the revised AHCA requirements). Nevertheless, we never received any of the aforementioned items. We had also requested to meet with Ivan on several occassions to discuss this matter; however, each time we were left hanging due to the lack of follow up. Given the 2018 year-end requirement by AHCA and the lack of follow up, we had no choice but to complete this project via an alternate vendor. We are very frustrated at the lack of communication exhibited by ESU thus far given that we previously requested that Nicolas Joachim, Son of Excellent Care ALF Administrator/Owner & Electrical Engineer, be the primary point of contact for this project going forward. The lack of contact only makes matters worse as it only propagates the appearance that ESU was attempting to take advantage of senior citizens. In light of the lack of information/follow up provided thus, we feel the aforementioned refund is warranted and more than fair at this time. Please note that no contract was ever signed with Electrical Services Unlimited; yet, invoice submissions were paid on time by our company when requested. Nowhere within these invoices was a 25% restocking fee stipulated regardless of whether we received the generator or not; thus, we feel that what they are trying to do is highly unfair. Consequently, we will be seeking litigation through our lawyer on retainer (with additional interest and damages caused by these delays) should we experience any further delays in this matter.