LaPensee Plumbing • Pools • Air

"Thanks [Member Name Removed]! Glad we could be there to help you out over the years."

"Thank you [Removed Member Name] for your continued loyalty over the years. We are very appreciative of our customers and the relationships we form. As always, we are here to help should you need us!"

"Thank you so much for your feedback. We are very happy that you were satisfied with your service. If you need us for anything in the future please do not hesitate to call. Your review is very important to us. Thank you."

"Thank you for taking the time to leave us a review. If you have anything more you would like to say about your experience please do so. Thank you for rating our company so highly. We are here to help you with all of your future plumbing and pool needs."

"Thank you very much for your review. We appreciate the feedback our customers give. It was a pleasure serving you and we are so glad that you had a positive experience. Thank you for recommending us on Angie's List. It means the world to us to have your support. We hope to serve any future plumbing and pool needs you may have."

"We are so fortunate to have you as a customer and value your opinion on our service. Thank you so much for taking the time to tell us what you think. We are so happy that the work we have done for you has been satisfactory. We are always ready and willing to help our customers. If there is anything we can do for you in the future please call. We are here for you 24/7. Thanks again."

"[Member name removed] contacted our showroom manager 8/7/13 to order a specific Toto toilet and bidet seat. He was quoted a discounted price for the fixtures, agreeing his placed the order and deposit. 8/21/13 The toilet replacement was scheduled between 2p – 4pm. At 3:18 the plumber started traveling toward him and our dispatcher called [Member name removed] to let him know we were in route. Arriving and starting work at 4:20pm by GPS. The installation plumber removed & replaced the toilet & installed the bidet seat. There was no leaking, however the plumber did not tighten the toilet tank bolts enough, and causing movement. The plumber gave NO such advice for the owner to put a 2 x 4 on the wall. The next morning the plumber reported to our supervisor the wobble of the tank. We also received an email from the customer that morning for the same and a missing part. With apologies our Supervisor was onsite to correct the wobble within hours. The missing part was identified as a small stick on buffer to pad the between the seat and tank. It was ordered locally on 8/22/13. There was none in stock, so the part was to be shipped when received. 8/27/13 Checking on the part, it was now in backordered. We then contacted Toto on behalf of the customer; Toto Warranty Case #282855 mailed the buffer on 9/2/13 directly to [Member name removed] The customer was invoiced for the service 9/7/13, with down payment applied. [Member name removed] called our showroom manger to complain he had been overcharged for the toilet. She sent her original email to him showing the quoted prices and showed him where the discount in Red was on the invoice. He said he would mail a check for balance, none was received. Our Office Manager then mailed reminders and left phone messages to contact us for payment over the next 3 months. [Member name removed] called 12/18/13 he claims to have sent a certified letter in August instructing us to pay the balance of this invoice on a credit card. We received only his email on 8/22/13. He refused to say who signed for it, just told me to find the letter and charge the card without the finance charges. When I assured him that of course, he did not need to pay the finance charges, he said he would be lodging a complaint about us. [Member name removed] called our office on Feb. 20, 2014 to request a new plumbing service with us. We were unable to accommodate him."

"[removed members name] we greatly appreciate your business and the time you took to leave us a review. We realize everyone leads a busy lifestyle and we appreciate you carving out time to let us know you had a good experience with us. It warms our hearts to see a happy customer. Please don't hesitate to call if you need anything in the future."

"[removed member's name], Thank you so much for your generous review. We are so pleased that your experience with our company was delightful. We know that no one ever wants to have to call a plumber, but when you do it is nice to have someone you can trust. We hope to be that company for you for many years to come. Once again thank you for your feedback."

"Thank you so much {Member name removed} for posting your review. We truly appreciate your business and are pleased that your problem was taken care of. We look forward to continuing to partner with you in the future."

"Good morning (Member name removed). We are thrilled that we were able to successfully install your toilet. If you have any questions or concerns in the future we would be more than happy to help. Your business is much appreciated. Thanks again."

"I am sorry the member felt her situation was not taken care of properly. We preformed a drain clearing in 2003, found roots and advised if the problem reoccured to have the drain cameraed to discover the root invasion source. We did return to her home 3 more times over the next 5 years repairing toilets and replacing the water heater. Always with professional service that well received. If there has been any stoppage situations from 2003 to 2010 we were not called to service. On April 29, 2010 we were called for a stoppage that was cleared by the removal of small roots. The invoice was noted that a "hard spot" was noted in line along with 2 areas of root retrieval. 5 weeks later on June 2, 2010 we were called that the drain had stopped up again. We recommended a camera of the sewer to determine the problem. We advised the owner of the root invasion and were given permission to repair. The invoice clearly shows as a courtesy, we gave her a $50.00 discount on the sewer video and did not charge $75.00 for the service call to dig up and removal a large root ball from the sewer. Since the video also showed the condition of sewer also had other issues, the entire problem was not been addressed and the "bandaid" of the root ball removal only corrects one issue. The members, business partner came to our shop on June 10 to question the sewer video. In a respectfull manner we went over the history of the house and it's current sewer issues. He very nicely discussed the situation with our staff, showed no dissatisfaction. We again, apologize if we did not communicate well with the member. It is always our intention to meet and exceed our customers needs."