Val P's Auto Service Inc

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It was very expensive. I have a 2008 Ford Mustang and a 2007 Toyota 4Runner. It was $2500 between the two vehicles. They've done a lot of work on that car. It runs good. It runs perfect. There are no issues. I have no complaints. I recommend them to anybody. They're very good people. They give you an estimated bill before you drop your car off with them. They fix your car in a timely manner that they tell you. You're going to pay for it. But, you're going to get your car at the time that they tell you. When you get it, it's going to be in perfect condition and you don't have to go back. They're very good. I'm going back there. You can trust those guys.

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I had to drop off the car and leave it with Titus and Co. all day.  They called while doing the job to tell me what had to be done and what it would cost.  The cost was a bit high, but that is part of maintaining a car, while receiving good service for it.  The entire cost was approximately $500, but everything was fixed.
A week earlier, I went to Titus to have two tires replaced, and the guys did a great job with that also.  Since I have going there, I have been very satisfied with their work.  These guys do an excellent job!

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They seem honest and nice.

They took my car for a quick test, inspected the pads and found everything was in good order. Only brake fluid was low and they topped it off.
AC was working on and off. They found the root cause in the "mixing" unit where hot air and cold air get mixed to adjust accoridng to the temperature selector inside the vehicle. The mechanic (Junior) honestly told me that wasn't a complex fix but a very long one because they have to access the back of the engine. After some thinking he thought of a workaround. Living in Florida he could by pass the heater and so no more problem. I agreed to the workaround and now my AC is cooler than ever. And so is my wallet!!

Better than a dealership!

Dropped car off about 830am. Got a ride home and Titus called me an hour later and told me what was needed.

When the car was ready, they came and got me.

All employees courteous, friendly, professional.

My only complaint and the reason for the "C" rating is that an oil change, using expensive synthetic oil, was done without my prior knowledge, and I had had the oil changed only one month previously. Next time I would make clear that any work needs to be cleared in advance.

Problem fixed within an hour.  Very happy with the service and their professionalism.

Went very well and fast.  I have since gone back to VAL P's to get other work done.

I drove the van there. Went in talked to Julius the owner, an hour later, they called me and I missed the call and a half hour later , they called again. I was prepared to hear bad news but, they said new heater core and hose and we can fix it today if you really need it, this being a Saturday. At 5:00 pm ,went to pick it up and no coolant odor, the floor was dry, my carpet was soaked , that morning.
Would highly pass on to others, quality work , friendly service 5 star rating. thanks Julius

Everything went well.

He is very honest, and he does not try to up-sell you.  I would recommend him to anybody.

One of the most amazing things about this transaction was that it was handled entirely by phone, and without a hitch!  Called the business and spoke to Titus about my old Nissan Sentra.  I was very worried because I could not afford to miss work but I needed my car fixed.  I had my roadside assistance from my insurance tow the car over to the garage and Titus said he would look at it when it got there.  He called me later that day and explained the entire situation to me. 
To back up a bit, my car is in bad shape and basically on its last legs...I am just trying to buy some time until I can buy a new one.  Titus understood this and was very honest about the situation.  He said he could fix the high rev and the steering - also stated that the car needed a new clutch but that we needed to do one thing at a time.  I appreciated that because he could have told me I needed a new clutch now and charged me an extra $1000.  But he did advise me that I probably only have 2-3 months tops left with the clutch and not to put any more money into this car.  I really appreciated his being honest with me when a lot of other mechanics would have pounced on this opportunity to take me to the cleaners.
And to top it all off?  I asked him if he could possibly deliver the car back to my house because I was still at work and would not have been able to get to the garage before closing unless I had left work early.  Titus had two of his men drop the car off to my house and it was there waiting for me after I returned the rental car and got home.  This was the first time in my life I have ever handled a car repair transaction entirely by phone - and it was a real pleasure with this place.  Val P's is definitely a quality place with quality people.

They did a good job...and were fair...gave me a ride home brought me back when it was done...it was warranted for one year..after 11 months I had a problem and they fixed it free of charge.. I recommend Val's to anyone..

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They were excellent to work with overall! They were honest and I got more than I paid for!

Firstly let me say that I could not believe these guys have won so many accolades from Angies List. I am almost a little suspect about some of them, or, maybe something has changed recently. The reason I say that is that I have found that "A Listed" companies on Angies list, usually have something special about them, I have used a good few including some big ticket items like replacing my house windows and having my home AC completely reconditioned.
 I look for and expect, excellent service, a caring and intelligent attitude, fair prices and (within reason) a commitment to a price.
What I found here, was (seemingly ) a lack of expertise, (in the AC case anyway) non-caring customer service & attitude and a broken promise.
Details:When I first arrived and told them of the problem, they told me I needed my gas replaced, they deducted this from the specific nozzle that was on the gas chamber for the AC. I told them that the gas had been changed over to the new format and I did not know why the old nozzle type was still on. But I had to point out a second time that when the air was on, it was ice-cold. There was not a problem with the gas but the system coming on and off. If I did not put my foot down they would have replaced the nozzle and charged me for the kit and labor.
Then Titus told me the relay to the compressor needed replacing (other partner of the company) and  they needed to order the part if I wanted to get it done. He told me how much the part would be and I had already confirmed that I would get it done and be back in the morning. I asked him if he wanted me to pay for the part there and then and he said no. Just to look at your car they charge $65 (If I remember correctly) but that is subtracted from any repairs they do for you. I could not get there in the morning but rang early afternoon to tell them I was coming in about an hour and they said fine. When I arrived, I found that they had not ordered the part at all. This was a serious gaff in my thinking because they said they would. 
(Note: When I paid the bill the next day, I bought this broken promised up and Titus acknowledged the problem, he said it was wrong and apologized- I appreciated that he admited it, but I had to bring it up while an employee nodded his head in agreement,  but felt with my whole experience, it was worth noting.)
Then they told me the job would be a couple of hours at least. Given the super small waiting room, I asked if they could drive me a mile down the road to the nearest restaurant where I could eat and wait. They told me they didn't have anyone available. I only asked because someone else on Angies list had glowingly mentioned they offered that sort of service. But they could not. As it happened I asked if I could get a ride with the guy who had to go and get my part, They said yes. I was at the resturant for around 3 hours and they called and said it was ready. (No offer to come and get me) So I ordered a cab back.
As I said at the start, I left the shop after the repair with my AC running (remember it would go on and off)  and those guys telling me with conviction that they had solved the problem. As you know the AC stopped later that night and exhibited the same symptoms that it had before going to Val P Auto Service. I ended up fixing the problem with other people for a lot less then the $500 part they had suggested when I went back the next day and told them it's still not working.
Of course it's highly debatable whether I needed to spend the $187 to begin with. I'll never know.
On my own admittance I agree that sometimes electrical problems can be hard to diagnose, but what peeved me in this case was two fold. 1) These guys told me with conviction what was wrong with my system. There was never a sense of humility here, they were the experts, this was the problem and I should listen. If they had told me, "They were pretty sure that this was the problem" then I might not even be writing this, but the conviction of the remedy bordered on arrogance.
2) Having used Angie's list for a year now, I look straight at the top of the A list (don't we all?) when looking for a vendor or merchant. Having dealt with a few of them  I have become used to excellent customer service, expertise and respect for the customer. In this case I found all of the above to be lack luster. I also found it strange that there were so many good reports given my encounter. Maybe something has changed of late. I can not believe given my experience, that I was the only one who received such service and everyone else went away smiling. In my experience, this was a smoking gun scenario.
I will never go back there, I do not believe these guys deserve the A rating they have.
I am not saying they are crooks, dishonest or bad mechanics. I am saying, that my experience delivered Tardiness, a lack of expertise and average (or below) customer service.

___Update____:
The head Gaskets Val P's clamined were damaged weren't overheating, my head gaskets are fine. I took it to three mechanic shops for a second opinion. The issue was unanimous the radiator was beyond repair. I took it to another highly rated company listed on Angies List on the beach, and they were appaled that he tried to fix a corroded radiator. It only needed to be replaced. So I wasted money trying to flush it and he was going to "attempt" to fix a head gasket that was not broken for 1800. He offered to fix it, but I already replace the radiator and I won't be going back to Val P's again nor letting him touch my car, I wanted a refund on the flush and he refused. Beware.... Stay far away 


__OLD REPORT___
My car was overheating, I went to my primary mechanic to fix it, and the fix didn't last. So I decided to use Angies List to find another mechanic on short notice. I settled with Val P's. I took my Toyota Celica 95 up there for a Cooling system Diagnosis. The service was great, he took the time to explain the issues while we were under the hood and the steps he would have to take to fix the issue. He also gave me a break down of the parts and labor cost. His prices are on the high side. His hourly labor rate was $85. plus parts and labor. But I sucked it up deciding I would pay more to have it fixed the first time. I would usually pay around 160 to 200 for this type of service. But they were alot less than the dealership. The also offered to drive me to the library to wait on my vehical.

Unfortuantly the next day my car started heating again, fustrated because I was on my way to work and it was the weekend. I had to wait until Monday. On Monday I arrived to see whats wrong, come to find out the middle of the head gasket is burned, from the test he preformed. Fine I had to fix it before, I was about to go through with it until I was told the price. $1,800 :0!!!, for the repair and valve seals. I would pay no more than $600. I paid $450 3 years ago and after several recent quotes the max price I recieved was $650. I won't be fixing it here.

They did an exceptional job. They worked with my insurance company to keep the car instead of totalling it because my mom really likes it. Titus really was easy to work with and my brother went back with his truck after because they were so good.

We called Vals after reading the experiences of others.Titus told us to come in, we did not need an appointment. He asked us to leave the car, and he would get back to us in 2 hours. In two hours he called and told us the problem was repaired, and we could come pick up the car. The cost was $40.00. Titus was helpful and pleasant, and we left very satisfied with the service.