Pioneer Roofing Company

Horrible co. Don’t mind paying if job is good and it wasn’t. They used contractors who failed to put down roof paper in an area causing a leak which resulted in serious damage which they didn’t stand behind nor did they fix the roof properly. Stay away!

Terrible experience

salesman gave a 6,000.00 price and offered me a cash free miami dade tax program to add the cost to my property taxes at 500.00 dollars a year for 25 years that would be income tax deductible. My math makes it 12,500.00 for a three section roof. My idea of the cost was more like 2500.00 to 3000.00 true i am not a roofer but 4 times the cost,no.

We were not happy with their estimate so we won't be using them. The price was too high. We also saw that they have had bad reviews.

This service went very well.

I filed a claim with my insurance for a leak in my roof that deteriorated the wood soffit and drained down my wall into my living room.  The claims adjuster determined it was a minor leak, and not caused by storm damage, so it would probably not be covered but sent out a roofer anyways.  Waited a couple weeks for the roofer to come.  They were nice and professional but would not give us the quote, explained it would go to the insurance company.  Another few weeks went by and my insurance said they were still waiting on the quote.  Well we were finally notified via mail of our insurance claim and roof quotes.  The adjuster determined we had $498 worth of damage, and Pioneer Roofing quoted over $5,000 to fix it.  I don't understand how the 2 quotes could be so different?  Plus we received 4 quotes from other roofers all ranged from $1100 - $2500.  So this company is very expensive.  But, this is the preferred contractor with my insurance, which I am required to use if I file a claim with them.  So if this damage was covered I feel like we would have been stuck and had to pay the high price.  Maybe that's why they charge so high because as the preferred contractor we don't have a choice. 
And, I can't comment on quality of work because we did not have the work done.

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I have used this company for many years (since Hurricane Andrew).  They did a beautiful job replacing the roof in the main part of my house and later replaced the roof in an extension.  I paid for a maintenance contract with them and it is the best money I have ever spent.  Because I am in a high wind area with lots of trees, I frequently have broken tiles.  They respond promptly, complete the work in a professional manner and send me a follow up report complete with pictures.  Under the contract, even if I have no problem, they come and inspect the roof, clean the tiles, replace any chipped ones, etc.  They never act like I am overdoing the use of the contract; they are careful of my shrubbery and flowers; and are a pleasure to work with.  I never thought I would say that about a roofer!  They may cost a little extra, but they are well worth the expense.

unknown

Pioneer is responsive, extremely professional, reliable, and concerned about quality. Many neighbors suggested that we turm to other providers with lower prices, but we opted for a high quality contractor and a high quality roof, under the theory that a roof over your head is one of the important things in life. Pioneer did an excellent job at the time of the original job - they completed on time, on budget, and worked carefully and showed pride in their work. The real benefit, however, came when we put our house on the market. Unlike many of the lower cost initial bidders, Pioneer was right there to respond to the buyer's inspection report, provide advice on a response, and to honor its roof warranty. The fact that we had a credible, reliable, stable roofer made all the difference. We couldn't recomment Pioneer more highly!

The advice was nice and they didn't try to sell me anything I didn't need.  They do have a 4 hour minimum, however, which works out to be about 1000 dollars for them.  They aren't a roofer for very small jobs.

I called to get a quote to replace our roof. They were very professional and set up an appointment. They were on time and polite and took all the measurements they needed and said they would send a written quote in the mail as well as call me back from their office with the estimate. The written quote was VERY thorough, several pages long, but unfortunately the quote was for around $20,000.00 which was over twice what two other companies offered (1@ $8,900.00 and 1@ 7,900.00). Needless to say we decided to go with one of the other companies. But like, I said, they were very professional and thorough.

DO YOUR HOMEWORK! Other companies are willing to do an estimate, without charging you to pay for their marketing spots.

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. See above....it's all laid out there.

They did good quality and they were responsive. I thought the price for the maintenance agreement was a little high priced.

PIONEER ROOFING? NOT YOUR FRIEND IN HIGH PLACES!

They are trying to get through the city right now which is not easy, so they haven't started the work yet. I heard about them on the radio then checked them on Angie's List. They called me back the same day I called them, they came the next day to look at the work, and I got the quote right after that.

I asked three different companies to come by and give me estimates and pioneer roofing came in at the highest price. The salesman was very professional and clean cut compared to the other two companies that looked like they just came off a job site. Yet the other companies gave me good information about the job and did give me garranties on their work. Pioneer roofing was the last estimate which was over$1000 more than the other companies. I am only a renter so my land lord made the final decision on who to go with. The workers arrived and started the work i already had a bad feeling when one of the older gentlemen wanted to tread through my house with his dity work boots to head into my bedroom to bring up some materials. I said no because i had my dogs and daughter in the living room and they had a ladder which could have used. Not a great start as far as i am concerned. After about 6 hours of work the workers where done but it seemed half done. They did not seal the entire deck they only did along the wall of the house and the edge of the balcony where the flashing is at. I assumed that they where coming back to finish up the work since all the companies said it was a two or three day process. One week later the came back and put up the rain gutter which looked great and it took less than two hours to complete and it match perfectly with the house. I was still waiting for them to complete the rest of the balcony. One week later a bad rain storm hit my house and it started leaking again into my living room. Needless to say i was very upset and i called the company back to find out when they where coming back to finish the job. They said "THE JOB WAS COMPLETE" I informed them that the balcony was not completely seal and it was still leaking in my house. I called the landlord and explained to them what happen and she was furious and complained. The company did come back and did do some minor touch up but i was not impressed with the work. They did some siliconing around the sliding glass door and a window and they did lay down a thin layer of some special latex paint to help seal the cracks on the concrete deck. But the should have placed the special water proofing material on the entire deck to ensure a tight seal. It did rain a couple of times and so far so good. But i will never call this company back. I feel that they did a weak HALF A_ _ Job!! In my business i deal with contractors all day long and i was not happy with their work. TOO expensive and the quailty of work was not up to my standards. "Friends in high places" You better work on your slogan. LIKE " We do it right the first time around"

They came when they said they were going to come and finished the job quickly. I think that the price was reasonable.

They very helpful and informative with me. I would use them in the future if I needed their services. They were very courteous with me.

The person who came out was a roof engineer and he was the only person who gave the accurate measurements. He walked on the roof with me and told me exactly what I needed. He told me specifically what needed to be done and also told me that he wouldn't be working in November because it was raining. The owner also was so responsive that when I called him he told me to tell him directly if there were any issues I was facing. The payment terms was that I had to pay him 30% before the work and after completion the 70%.I also told him that I would pay him 50% before and after completion the rest 50%. He even agreed to that. Overall they were honest, honorable, fair in price; very communicative and the owner is very responsive. I was surprised by the work they did. They were the only one that suggested the exact work they were going to do and the exact price. They cleaned up everything themselves. I really don't have any complaints about them. I would highly recommend them. I was very happy with their service. I would rate them high overall. I would definitely use them again in the future if needed.

He was very professional and gave an explanation of the work. They took their time and didn't just glance at the place. All the estimates I got were in the same ballpark; they were all within a couple of hundred dollars. They did all right but I didn't use them. They took their time and were pleasant to deal with. They came out within 1 or 2 days after I contacted them and they came when they said they would.