"We appreciate your feedback, [Member Name Removed], however we do not agree with you on the fact that we are not taking ownership after the treatment. We sent the crew back same day, we sent the company owner there and we did research with the manufacturer. As you wrote, we have been treating your roof only with the Roof-A-Cide treatment for many years. This is a safe treatment that is to be applied every two years to keep your roof tiles clean. We have been a certified applicator of Roof-A-Cide since it's inception in 1992. Your complaint of damaged pavers is the first one we have ever received. When you called our office to express your concern with the pavers we sent the original crew back the same day. At this time photos were taken of the entire deck showing a consistent pattern of age and years of dirt and water on the pavers. We contacted the manufacturer of the Roof-A Cide treatment who looked at the photos and stated, "This is a failing xylene based paver sealer that looks approximately 3-4 years old. The light color coming through the spots is the original color of the marble and the dark colors are the cloudy, dirty caked on paver sealer with mold growing under the sealer. This is why there is a color gradient from the shaded area to the sun exposed area. Xylene based sealer should not be used on natural stone because they hold moisture and grow mold under the sealer causing them to look terrible." A few days after sending the crew back there, our company owner, Earl Johnston, went to see your property and explained to you that the roof treatment could not have caused this issue on the pavers. He stated that these are older pavers, no issue with the treatment in the past have ever occurred in all the years you have had us applying the treatment. He said based on the information received from the manufacturer, it is most likely the sealer has caused this issue. We are sorry you were not completely satisfied and we are here for you if you want to talk to us further about this."

"Thank you very much!"

"Thank you for the great review!"

"thank you! we are so proud of your beautiful new roof!"

"Thanks, it is a pleasure doing business with you!"

"Thank you , we hope to earn your business!"

"Thank you for your continued business, we are proud to be YOUR roofer!"

"Thanks so much, we are proud to be Your Roofer!"

"Thanks for the great review!"

"Thank you very much for this awesome feedback!"

"Thank you so much!"

"Thank you!"

"Thank you very much for the great review! It really means a lot to hear this!"

"Thank you!"

"Thank you very much for the great grade!!"

"Thank you so much, it is a pleasure working with you. We take great pride in protecting what matters most, your home!!"

"Thank you for providing a review for our company. It was a pleasure doing business with you!"

"Thank you so much for the kind words! Customers like you make our job a pleasure!"

"Thank you for taking the time to submit this review, the crew certainly enjoy hearing the positive feedback!"

"Thank you for the kind words!"

"Thank you very much for the kind words. We sincerely apprecieate the confidance and trust you place in us to replace your roof again! It has been a pleasure working with you!"

"Thank you for providing a review for our company. It was a pleasure doing business with you!"