INSURANCE MITIGATION INSPECTION REPORTS, 4 POINT INSPECTIONS, CITIZENS ROOF CONDITION REPORTS, ELEVATION CERTIFICATES, LAND SURVEYS, MORTGAGE SURVEYS, COST REPLACEMENT APPRAISAL REPORTS, APPRAISALS, PRE PURCHASE REAL ESTATE INSPECTIONS.
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Number of Stars | Image of Distribution | Number of Ratings |
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25% | ||
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75% |
I contacted Ace Flood & Inspections and made an appointment for a Wind Mitigation Inspection. We paid the $125 service fee and were notified by our property insurance rep that a Flood Evaluation Inspection performed. I contacted Ace Flood & Inspections and was told that I would need to schedule another appointment UNDER THEIR MISTAKE. I was told to schedule another appointment and I would be CHARGED AGAIN. I notified them that I requested a WIND MITIGATION INSPECTION NOT A FLOOD EVALUATION INSPECTION. The customer service rep stated that the error was mine and she can schedule another appointment. I kept explaining to her, that I requested a WIND MITIGATION INSPECTION and why would I PAY for another appointment under scheduling error. After a few more rebuttals, she had spoken to her supervisor who offered to $30 discount under a new appointment. I notified her, that I DID NOT REQUEST the FLOOD EVALUATION INSPECTION. I would like for someone to come out and perform the service that I PAID FOR correctly. I was told that “THERE WAS NOTHING THEY COULD DO FOR ME”…UNDER THEIR MSTAKE.
I went with another with Wind Mitigation Company and I rather pay full price for a wind mitigation report done correctly than deal with a company that TAKES your money and will not acknowledge their error. I would suggest not recommending this company to anyone under their UNPROFESSIONALISM and the BUSINESS TACTICS they employ toward doing business.
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Monday: | 8:30 AM - 5:30 PM |
Tuesday: | 8:30 AM - 5:30 PM |
Wednesday: | 8:30 AM - 5:30 PM |
Thursday: | 8:30 AM - 5:30 PM |
Friday: | 8:30 AM - 5:30 PM |
Saturday: | 9:00 PM - 1:00 PM |