Able Quality Contracting

We contacted Able Quality to re-do part of our sidewalk (patch, cutting), required because of the new pavers being installed. They suggested to do minor fixes rather than replace the entire sidewalk. Much cheaper! They were always very responsive and appreciate them helping us save a ton of money. They treated us well and the job done quickly. We highly recommend them.

It was a nightmare. Poor quality workmanship, days with nothing being done. Everything that was done was done poorly and had to be redone at least once.  In fact the entire bathroom had to be demod again.  They left trash, debris, cabinets, and broken tiles all over until we had to ask them to remove it.

I'm confused by all of the negetive comments about this company.  I have used them in the past with excellent results.  I was ready to replace my dirty cracked asphalt driveway and extend my front door walk way...so I called Able Quality Services.  Jefferson, their salesman,  met with me for our appointment.  He measured the area and suggested I meet with him at his showroom to pick out the paver stones I would like.  I picked out the stones and was quoted a repeat customer price.  I negotiated a bit and we agreed on a price.   He said he had to get permits that are required for this type of work.   A week later my stones were delivered and a week later they were tearing up my old driveway.  They then had to make a frame and pour concrete for a city requirement.  The inspector came the next day and he said it looked good and they can continue.  2 days later they finished the job.  The inspector came again and he said it looked good and was done for him.  Dan, their project manager, came out to see the finished product.  The new paver stone drive looks soooooo much better than the old.  The job was finished when they said it would be.  It cost me what they said it would cost.  Able Quality Services did a great job again.

Things went just fine.  I have recommended Able to plentyof other people.

For all of your tile needs, my referral will always be Tiles of Pompano. The owner is a class A act. She is fully knowledgeable of industry standards, and has A quality tile installers working for her. Her name is Jill. Go see her now!!! 

Promised a 4-5 week completion for a full new bathroom. The job actually took 12 weeks to complete. This company uses subcontractors. The subcontractors created leaks in our garage below, which were fixed, however easy to see where they cut through the garage ceiling. Poor valve installed, requiring reinstall by cutting through an adjacent bedroom to repair. The painting done on that fix was sloppy. Wall not to be painted has color overruns on it. Tiling in the bathroom had to be repaired twice by this company. Caulking and grouting done poorly with the caulking after two weeks drying out and no longer offering a seal.. Transom run between shower and bathroom area only beveled on one side resulting in sharp edge on the inner shower side, further installed with deep scratches that could not be buffed out.. Painting on ceiling in multiple shades. Wall switches are hot when in use, possible electrical hazard to be determined in the near future. Invoicing from the company has to be carefully reviewed as items such as carpenters pencils, enough drop clothes to cover a small house etc must be disputed. Some were removed, however having to watch the company this closely is ridiculous. When these points are raised, management says they cannot meet our expectations and we should walk away after they received the 17,000. This company in my opinion is living proof for how simple it is to get a contractors license in the State of Florida. I suspect that $5.00 and two box tops from wheaties is enough.

The initial estimate we received for the job -- from their salesperson -- was that it would take three weeks and somewhere in the high 30 thousands for both bathrooms combined.  As soon as the construction supervisor arrived he upped the estimate to eight weeks.
The demolition alone took a month!  On most days, no one would show up at all.  Very few of the workmen spoke English well.  Numerous mistakes were made, and half of our home was covered with plastic sheeting.
Finally, after five months, I decided that if I ever wanted to get them out of my house, I had to manage the process myself.  So, I started calling them two or three times every day asking why no one was working, and seeing what was planned next, and doing everything I could to get them to finish.
Along the way, they asked for large "progress" payments -- accompanied by dozens of pages of disorganized charges from many sources.  The job ended up almost DOUBLE the estimate!!!
They kept claiming that they were late because we made changes, but the only change we made was to move a toilet installation further from the wall because it would have been impossible to use where they had located it.
Avoid this contractor at all costs if you value your sanity, your bank account, or your home.  It took them seven months to complete the job, and during the entire time, we were unable to use half of our home including the master bedroom and bathroom.

unknown

TERRIBLE....

Was the experience perfect...no.  BUT whatever problems I experienced, Dan, their project manager took care of and resolved the issue.
The job was done professionally and my experience was better than good.

In addition, a professional flooring inspector provided a detailed report. Here are the results:

? Rectified porcelain tile installed throughout apartment.
? Consumer complaint is lippage of the tile edges at the
grout lines.
? Missing grout at the joints, entrance doors and along
window edge

Findings:
? Installation type is a mud dot installation over a
concrete slab.
? This is an above grade ceramic tile installation with
underlayment.
? Tile was installed with butt line grout joints. (Edge to
edge).
? Grout was found to be missing from its original installed
position do to improper sized grout lines.
? The required minimum grout joint thickness for
ceramic/porcelain tile is 1/8 inch or wider, as needed to eliminate any lippage
issues.
? 1/32nd of an inch is the allowable tolerance for height/
lippage in ceramic/rectified tile.
? To eliminate the lippage of the tiles, the grout joint
would be required to be opened wider than the minimum 1/8th inch wide grout
line
? Rectified (machined edged) porcelain tile has the same
warpage tolerances as ceramic tile, three quarters of one percent. 0.0075 %
Diagonal, Straight edge warpage tolerance is one percent. 1.00 % tolerance.
? The warpage of the tile units are within warpage tolerance
according to American National Standards Institute (A.N.S.I.) 108 & Tile
Council of America (T.C.A.) 2008.
? Missing grout is at many of the grout joints due to improper
installation of the tile units being an edge to edge grout line.
? The grout was not able to penetrate into the joint in
order to hold its position.
? The required minimum depth for the grout is to be a
minimum of 75 % of the thickness of the tile unit being installed.

From start to finish the project was HORRIBLE!!!  If they had a grade below an F that would be what I would give this company.  Going with this company was the worst decision we made.  Initally the sales person was nice and seem knowledgable about remodeling a bathroom, I had a few other estimates all roughly the same price but felt mostly comfortable with the way the sales person represented himself.  We went to the showroom to get an idea about the company and they went over the types of materials they had.  We got an estimate from them that seemed a really high.  $5 and up for porcelian tile seemed insane after going to Dolphin Carpet and Tile for $2 and home depot for the bathroom fixtures and showerheads which were half the price for the same model they were offering.  We were told the bathroom will take no more than 3 weeks max so we signed with them.  That was when everything really fell apart.  The first day their team of guys were suppose to show up in the morning and rip up the bathroom but they didn't show up until 4 pm and when they got there they had no idea what they were suppose to do.  WHERE WAS THE MANAGER? NOWHERE!  They came for an hour took the tub out which my husband need to help them with because the other guy couldn't lift anything.  The next day they didn't show up at all and the following day they didn't show up until 3 again. I called the guy in charge and he had no idea that the weren't there.  WHAT KIND OF COMPANY IS HE RUNNING.  This went on for the entire project.  The workers only one spoke English and the workers either showed up late or not at all with the excuses... my car died, it's still in the shop, my grandmother died, my family got into an accident, I was out of town, I had a stomach flu, it was Memorial Day weekend (when it wasn't, it was the following weekend).  I had dogs so needed to be home for them so waiting days on end for these workers to never show up was extremely frustrating.  Weeks turned into months.  This was suppose to be done in 3 weeks.  The manager had no control over his workers and when asked if I can get a new set of responsible workers I got told that they don't have any available.  Finally when the guys did show up they had no idea what they were suppose to do.  Forgot to put in a shower nook after putting up all the durorock, which was previously discussed with the manager, also didn't put the tile diagonal cut which was also discussed, never centered the tile in the bathroom so I have a grout line going right up the middle of my doorway.  I can't fix those things once the tile is put in unless I purchase more tile out of my pocket.  The manager never came by unless he was due for a payment.  After the payment was given the workers never received there money because the guys boss ran off with it.  So now the workers are more upset and have no incentive to do a good job because the hundreds of dollars the actual worker was  getting paid for the thousands i was paying Able Quality was never going to the workers.  So in the middle of the job they stopped.  Still we did not receive any other workers as a few days went by.  They should be ashamed of the way they run a company.  After a few months they finally finished the project, but I was so disgusted by this company I just wanted them out of my house.  They did take $250 off the project as if that was suppose to fix the entire aggervation.  NEVER AGAIN!  WORST COMPANY EVER!! 

Our first deposit was made in early April 2011 and the work was not complete until August .  The original estimate was for labor and did not include materials.  Materials costs were not a surprise but necessary additional labor costs were never estimated.  Structural work was not completed as agreed.  Rework was constantly necessary making this project take longer than a kitchen.  Instead of having a written plan like other contractors had devised Able Quality said it was not necessary because it was only a bathroom and they wouldn't know what it would needed. Wall work on the interior show was done in the incorrect places because the contractor did not tell the workers where plumbing and shower nook was supposed to go.  This resulted in the wall work having to be redone.  The agreed upon shower bench structure was not completed as promised and although they were certain they could do a certain configuration of the bench the workman cinder blocked the area and then said he could not do it.  The bathroom vanity was installed incorrectly and the project was delayed while more material was ordered.  Recessed Medicine cabinets holes were cut in the wrong place even though they had the materials and correct measurement.  It took 3 weeks for this to be corrected and so that they could go on with their project. Workman had to move the toliet twice and we were charged $3000 for this plumbing work and moving a shower handle.  Our largest frustration came from workers who often did not speak English and did not come and go when the contractor said they would.  We were very specific with Able Quality about knowing when they would do their work and having the workers tell us when they would be back.  The workers told us that the contractor did not communicate with them about where things were to go.  Able Quality did always try to make things right but at a much greater expense than ever estimated.

Believe all the bad revews on this company, they are accurate.

excellant

We first paid this company in February for a job that didn't start until the end of March.  What we contractually purchased and what was delivered was very different.

This company admits to hiring subpar workers who don't speak English- thai made communication very difficult for us as we don't speak Spanish.  We made a bad assumption when we asked the salesman if they were licensed and insured.  He said yes, so assumed the workers were also and that wasn't true.  Once we got an interpreter, the workers complained that they "only do what they are told" and unfortunately the lack of communication from the salesman to the project manager to the foreman to the workers got lost throughout the entire job.

The original verbally quoted timeframe from both the salesman and the project foreman was 2-3 weeks for completion- it turned out to be 4 months from our first payment until we ended our relationship.

Every job that was done needed to be redone due to poor quality of work (shower tiles) or to not meeting our contractual arrangement (plumbing).  At the end, we had to hire another company to finish up the job (they completed in 1.5 days and went beyond our expectations with the finished product), incurring additional expense we hadn't planned for.  The attention to detail is sorely lacking with this company, as is the overall quality of the final work product. They are sloppy and created a mess throughout our entire condo- again additional expense for us to get cleaned up.

We agreed to a lockbox on our front door which housed our key for the workers to come in to do their job.  Twice the front door was left unlocked when they left for the day.  Neighbors also told us that the workers would sit out on our front patio for 2 hours during lunch- no wonder nothing got done timely.  There was no oversight by the project foreman unless we contacted him- not what we were told during the sale.

We asked the owner, Mitch, to come out to see the progress and he agreed with us that the quality was poor.  He committed to get the job done and get the flaws fixed within 3 weeks- that never happened.

At our last meeting with the project foreman, he also agreed that there were issues with the work product and apologized.  He did offer to get his "best" man on the job- unfortunately that should have been the case from the beginning so we terminated our relationship with this company.

They quoted me one week and it took several months to complete. I had to pay for all of the supplies. They told me they had a cabinet maker which was untrue. The cabinets they put in were all the wrong color and size. He did not stand behind his work. I was very disappointed and would never recommend their service to anyone.

I am not going to call them back this time. It is actually ridiculous. The first time he was late and the second time he was here on time.

Great, I had hired a contractor recommended by a company remodeling my bathroom. He failed to show twice and held up the rest of the work. I found them (Able Contractors) on Angies list. They came and gave me an estimate, told me when they would start, when they would finish, and what to expect. Everything went exactly as they told me it would.

I wouldn't use them again. They weren't very professional. They wouldn't listen to what I was telling them. On a number of occasions I would tell them what I wanted to do, and they would do differently. They made several mistakes throughout the whole project. They were unwilling to communicate with me. The sales guy was fine, but the people that did the work were difficult to communicate with. I mentioned this to the supervisor and he told me that was the way workers are; like he wasn't even a manager. It bothered me that I basically had to micro-manage the whole thing. It took them 2 months to complete the job. They charged significantly less than the going rate, but basically you get what you pay for. Some of the work was pretty good. They were responsive.

Once the contract was signed the work was scheduled quickly. It took several visits to get the work done.

Decided to go with another contractor for the rest of the work that I had proposed. Make sure that every piece of material is signed off for as it is purchased so that you are not surprised at the end of the job with a large than imagined cost.

Used this company previously to redo a bath and was very satisfied. The same crew arrived early each day and they were very meticulous about laying my floor tile (20 x 20 porcelain), careful to ensure that the pattern "worked." Also used tile to build threshold at entry door. My only problem was toward the end of the job grout was not completely removed from the tile and it took several phone calls to get them to come back and clean up the grout, and although all of the initial work was done during the day, the only time they were available to fix the grout issue was during the evening.

Mitch arrived with his crew. His crew (2 men) did all of the work and did a good job with this bathroom. They assessed the work and materials needed, we went to Home Depot to pick up materials, which I paid for separately (sheet rock, mastic, drywall, etc.). I had already purchased the wall and floor tile. The gentlemen tore out old bathroom, hauled off the trash, and rebuilt the bathroom in less than a week. No up front labor fees, I paid for the work when it was completed.

He did excellent work.