R&R Industries Inc

Worst experience in my life. This is truly a bad business. Out of four proposals I received, I mistakenly chose R&R Industries, Inc. Roofing consultant, who claims to be an expert, Jeff Prater, had his crew re-roof my home. He provided the service using low quality materials and he was unable to pitch my Florida room. The City of Daytona did not pass inspection, so he had to redo the Florida room. When he was done trying to pitch the Florida room for the second time, I asked for the opinion of the work performed to another roofing company. This is what they found: "Contractor used a 1/8" tapered system instead of the 1/4" system that is required to get the proper slope for adequate drainage from the low slope roof. Flat roof material was dead ended into the wall using L flashing to terminate instead of turning material up the wall with K flashing. Galvanized drip edge was used on the entire roof (pitch and low slope) and should have been aluminum due to proximity to brackish body of water. Shingle nails used should be stainless steel due to brackish water proximity. Sales representative responsible for the contract should have informed customer about proper materials (aluminum drip edge and stainless steel roofing nails) due to brackish water proximity and presented customer with option to upgrade contract to recommended materials." The president of R&R Industries, Inc., Guy Beasley, asked me to set up meeting with the company that pointed out their shoddy work. The day of the meeting both president Guy Beasley and contractor Jeff Prater were incredibly disrespectful to the other roofers and they ended up insulting them in front of me. When I told the President I was not happy about the galvanized nails and drip edge they used, because of the salt in the air since I live between the river and the ocean and because I was under the impression they were looking out for my best interest, his response was that it was my job to conduct research. How was I supposed to know they would use low quality materials? Jeff Prater was so insulted about his shoddy job being point out and the fact that he did not pitch my Florida room correctly that he cut two holes on the roof of my Florida room without consulting me first. I ALMOST FAINTED when I realized what he had done!! Now I have to look at the two ugly circled patches on my Florida roof every time I open my window. They also did a horrible job around the structure of the chimney where it meets the roof and all around it. It is visible from across the street. I am pretty sure water is seeping in around the structure. They also failed to replace rotted wood. President Guy Beasley left meeting he had asked me to set up with the other roofers very upset. Roofer of the other company wanted to show Jeff Prater other issues he had spotted on the roof but Jeff Prater became so upset he started mocking the gentleman by repeating what he had said in the gentleman's accent, which happens to be Hispanic. I heard it, I have witnesses, and I found it extremely offensive. I will hire somebody to fix the chimney because I do not want to deal with these individuals. I know that I will need to replace the roof soon. They only gave me a five year warranty and never handed me the warranty for the shingles so I can register them. Guy Beasley told me he would give me a 15 year warranty only if I signed a cease and desist letter. I don't think any reputable business would have any of its customers sign a cease and desist letter. Very shady!! During a phone conversation, Guy Beasley told me he would have never used electro-plated galvanized roofing nails for his home and he also said he could not understand how they passed inspection. I had never felt so humiliated in my life!

Fantastic job and very competitive price. Had several companies come out and look at the roof and give quotes. Even during inspection process they were the most knowledgeable and professional. Explained issues with how existing roof was done as well as found damage that others did not. Roofing crew was top notch and worked very hard. Very happy with final product. Would use again for sure.

unknown

unknown

overall it was a good experience