True Value hardware & outdoor Power Equip

.They are very unreliable and unprofessional overall, they did not show up to pick up my mower after making arrangements in person at the store for repair, they also do not return phone calls. This is the second year in a row that I tried to do business with them, thought maybe I would give them another chance, but that was my mistake. They also told me that all service records are lost on their computer, so no past customer information has been kept by them. They seem incapable of running a business, and I do not recommend anyone use their services.

I received the lawnmower back with the newly rebuilt engine and, within a few hours of operation, had the same problems- smoking, engine stopping and missing- as I had prior to the engine rebuild. I returned the mower to Bennett's twice with the last trip resulting in Gary Bennett becoming insulting, defensive and verbally abusive. Each of my three trips was approximately 50 miles round trip and, other than spending the extra $1,000.00, I received little benefit from the "service" provided. I ultimately resolved the problem by having the engine properly repaired at a different service company. I had dealt with Bennett's prior to this for a period of approximately eight years as a local hardware store. Although selection was always limited and price always more than Home Depot or Lowes, at the time I felt it appropriate to support local businesses. Bennett changed my view of this practice.