SPARKLING BLUE

Their service is on time and on schedule. They seem to be doing a good job. Their price is competitive with the others. They do the vacuuming and stuffs that they are supposed to do.

Right from the beginning, I noticed that I had to do all the follow up phone calls as nobody ever called me back to give me an update on my pending repair. The technician that came out was friendly but lacked skill/knowledge about the spa as I had to direct him where he could find the inner electrical components. He never used a voltmeter to check for any power issues and instead just disconnected and reconnected wires to different locations as a hit or miss system to find a solution to the problem. When I pointed out a burned out plug, he discovered a broken wire behind it and made a direct connection to rig a repair. He left saying to let it run a few hours and call back to advise if it fixed the problem. I spent the next few weeks making repeated calls and leaving messages with employees that the spa was not working. After two appointments to come out and complete the repair were broken by Luli Pools, I came out to their location and was told they did not want to waste any more time on my spa and would refund me my money. Then they changed their mind and stated they would split the service call with me and charge me 45.00 for the repairs they performed. The manager, Mr Bouza did not accept my offer to come out and personally inspect the spa to verify that it in fact is still not working properly and insisted that his technician advised him that the spa was left in working order, basically insinuating he did not believe me. They took 45.00 for absolutely no service and over a month of frustrating phone calls to try to get the spa issue resolved. I will never use them or recommend them to anyone.