Seamless Gutter Masters

Wow, 2 stars on Yelp! No wonder! Maybe if you came out to fix my issue you wouldn't get these type of reviews! I've used this company twice and I have referred them to 5 of my friends. When they did my gutters years ago they did a great job. They sent 2 young kids and my gutters are leaking everywhere. I need another down tube that I had before and they said I didn't need but now water is getting stuck. This company did not care to fix the issues. They wanted us to pay for the repairs when they just installed and leaking everywhere and water not draining! BEWARE DO NOT USE THESE GUYS. They said go to Home Depot and fix it yourself! Will never use them nor will they ever get a refferal from me! Now he claims I was disrespectful!?! You guys did a poor job and came out twice and didn't fix it! How do you expect someone to be when your tech told us to go to Home-depot and fix it ourselves! Now your feelings are hurt!? This company sends young kids that don't know what they are doing and sends the same kids to do nothing again!. Management doesn't care and they force you to pay cash. Do not pay cash cause if you do you can't put a claim on your credit card for the work. You guys are a shady company and can't even fix the poor work you do!

Would I have known they are related to Pro-Form roofing I would not have taken on their project. This company as shady as an be. STAY AWAY!!! Sales person Johan went above and beyond with his explanation & sales process. We arranged our project through YGreene. This included flat roof replacement, new gutters & some interior attic leak repair. Prior to the project I had to call and inquire every so often on when it would begun. On a Wednesday 10/10/18 I pull up to my house and see tar barrels on my drive way. They also placed about 3-4 pallets of materials on the roof. I was upset of considering on the roof that needs repair or replacement. Both Genni, Customer Relations Manager, & Robert, Project Director explained this is their process with ALL projects upon receiving their materials. He informed me the roof work would begin Thursday or Friday due to weather & other materials needed. Maybe even Saturday since Miami Dade inspections are visited on Saturday. Thursday, Friday, & Saturday came with no rain and NO SHOW. When I called and texted they continued calling my husband after I instructed not to. He is restricted in work place and I initiated this project. Genni instructed that is the YGreene contact portfolio. GOD forbid they create their own customer contact sheet. Since they were working on the roof I have been contacted by YGreen abut 3-4 time to sign off a project. Robert, mentioned permit was at the office. Yet Genni has an excuse on forwarding it to me. Wednesday 10/24 No gutters, no permit & I continue to have to follow up on the gutters every day. YGreene local rep that deals with them called me and they also are confused why they are requesting signature. He asked if anyone show up at the property to install gutter, NEGATIVE. He also stated he has not been submitted the permit. Project is NOT complete. This is a flat roof that should have only lasted 3-4 days MAX. The communication process with this company is horrible. They lack customer service. When I spoke with them they they keep moving up dates of completion with no explanation. I asked Robert to have the co owner call me. Later the same cell texted stated he is the owner. After researching, Alex Martin Fernandez. Thursday, 10/25 I called YGreene rep to follow up. He stated that Robert apologized for not showing up the day before. Little while after YGreene rep send me a picture text that Robert and his crew are at my property. So they care more about YGreen funds but NOT about customer care. Few minutes later I received a call from Fernando Alvarez with Pro-Form Roofing giving me all his direct contact information. I am to arrange with him a feature date to repair the inside attic leak. Its sad that this has all escalated. This is not a few hundred dollars but few THOUSAND $$$. AT this point I DO NOT RECOMMEND.

Despite the downspouts not really matching the color of my house, the job looked as if it had been performed satisfactorily. However, a few days later during during a rain shower it was evident that the gutters along the front porch were not installed properly. The rain water was basically flowing between the gutter and the roofline and dripping exactly where it was not supposed to. I reached out to the company, and they promptly came out to remedy the issue. Their remedy however was to attach a large ugly splash guard instead of appropriately removing/reattaching the new gutter. On top of that they never even attempted to resolve the same issue with the gutter directly across from it on my front porch. I decided to give them a call again. I informed them that if your not going to actually remove/reattach the two gutters to fix the issue, at the least come back and place another ugly splash guard to the adjacent gutter. They claimed it would be no problem, so we set a time up for a certain morning. On that morning they decide to inform me that an accident had occurred during another installation, so we would have to reschedule for another time. We did exactly that only for them to cancel once again 30 minutes prior to the appointment. This type of behavior reoccurred approximately 2-3 more times with them scheduling an exact time with me only to cancel. Not to mention, their response time to texts and phone calls at this point was a far cray from the time I initially called them for an estimate. Anyhow, I threatened to withhold payment by notifying my bank. All of a sudden their response time was instantaneous. They basically threatened to put a lean on my property by claiming the contract stated they had 30 days to make any repairs. I almost laughed because at the rate they kept cancelling appointments it probably would've been months before they actually came by again. Not to mention, they stated that I can't dictate their schedule and that only they decide when they can come out for the repair. I found this highly laughable because each and every time we communicated, we mutually agreed upon a set time. Otherwise, how in the world was I supposed to be home and allow them into my gated community? At then end of the day, like many others have stated their customer service is horrible and the quality of their work is equally horrible. I am currently stuck with two gutters on my front porch that don't function properly. I highly advise that anyone looking to place new gutters on their property or have any repairs done on existing ones to avoid contracting with this company. They are hand down the most unreliable and untrustworthy company I've ever dealt with in South Florida.

I WOULD NOT RECOMMEND. VERY BAD SERVICE AND A WASTE OF MONEY. I JUST WISH THEY WOULD RESOLVE THE PROBLEM

We set an appointment for them to come for repair and replacement of gutters in one of our buildings. The appointment was for approximately 10:30 AM. We told them that the on-site office will be closed at 12:00. They showed up at 12:30 and called out offices to let us know that they are at the gate !!!!! We will never call this company again. I wish that we had read the very poor reviews before we called them.

unknown

Gutters were were not seamless, not flush, and screws are everywhere.  I couldn't talk to them, because they did not speak English.  When I called and asked them to take them down, they said fine, but that would leave holes in my fascia board.  They then stated "you signed for the work to be done, we are not fixing any holes, your problem," and hung up.

My experience went very well overall. I was pleased with the work done. They designed the gutter to match the house. The pricing was very reasonable.

Elbyn, Sr. arrived quite promptly at his appointment time and looked over my existing gutters.  I told him what I wanted to do (add a rain barrel and move a down spout).  He suggested to add some splash guards and detailed the exact process of relocating the downspout.  (It was a small job and I had trouble getting other companies to come do it.)  We agreed upon a price, which I found to be very reasonable and scheduled the installation.
There were a few hiccups on installation day: the rain barrel arrived in wrong color and the workmen were leary of working with my copper gutters.  They did the work anyway but Elbyn, Jr came out the next day to take care of what went wrong the day before.  He did an excellent job with the copper gutters and was very keen to make sure I was satisfied with the work.  The rain barrel took a little longer to arrive in the correct color and Elbyn, Sr brought it and installed it himself a week later and did a quick once-over on my gutters just to make sure I was still pleased with them.
I appreciate they acted quickly and pleasantly to correct the problems I encountered the previous day.  They behaved as I would expect any respectable and responsible family-owned company should behave.

This installer was recommended by friends who recently installed gutters on a similarly designed two story house with numerous peaks.  They responded immediately to the request for an estimate and followed up as promised.  But for unexpected rain, the installation would have been completed within two days of my accepting the proposal.  The workers were friendly, efficient and neat.  Although it hasn't rained yet, it appears that the work was done exactly as promised.  The price was better than any of the other estimates for the same work.