Seamless Gutter Masters
About us
Seamless Gutter Masters a Family own business was founded in 2008. The owner Elbyn Del Rio has over 20 years of hands on experience and a vast knowledge base. Under his leadership, the company has grown to become a premier rain guttering manufacturer and installer in South Florida.
Business highlights
Services we offer
Seamless Gutters & Custom Gutters.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 20% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 67% |
Installers were unprepared, came out with wrong color gutters. When installer came back with correct color, but installation was incomplete due to installer not having sufficient materials. Installation in rear was installed without the proper incline. Water accumulates at the wrong end of the gutter and leaks on back patio. After waiting one year and after 5 service calls the company has not sent anyone to repair the rear installation. We now have an accumulation of mildew on our brick tile patio due to constant leaking from gutters. This company has terrible customer service. Don't use them!
We decided to go with this company for the installation for the gutters in our new home because they had a good price, and were very responsive tho phone calls, they seemed to be a legit company. Initial quote was for $1,300, then they called, and told me they were in the neighborhood, and would drop the price to $1,000 if they could install that same day. I agreed.
3 months after the installation, we had a very big storm. Lots of rain. I went outside after the rain to check on the gutters, and found out that the joint in one of the corners in the front of the house was torn open. after inspecting everything, it seems like the amount of water running from the front of the house, to that corner was too much, and it ended up forcing the glue and the screws in the corner to give. There are no down drains in the front of the house, and the roof has a slight tilt to that side of the house, causing alms all the water from the font to go to that corner. Now that I look at you the water behaved, it is pretty obvious that these guys should have installed a down pour somewhere before the corner, or at least a hole for a chain drain.
Confident that I bought a product with a 20 YEAR GUARANTEE from a reputable company, I called them to have them come and check the damage. As soon as I started to explain to them what the damage was, I knew this was going to be a lost cause. They told me right away that what I was describing has never happened before, and that it is impossible because they sue glue and screws... In the hopes of helping them understand the damage, I texted them a picture. BIG MISTAKE. They called me back and told me that bi the look of the picture they were absolutely sure that this was caused by something or someone hitting the gutter. No one has done any work anywhere near the gutter, and there are no big treed near that area of the house. Now, anyone with a little understanding of how water flows, can figure out what happened by looking at the installation. I told them that they needed to send some one to look at it, and that once they saw the big picture, it would be easier to understand. Their answer was that they will not send anyone, because this damage is not covered. And if they did send someone, they would charge me $190 for the trip.
When I tried to explain the whole set up to the lady on the
phone (Cindy). She told me she had pulled out my file, and noticed that we had
less down drains than we should fur such a lengthy perimeter. I told her that
that might actually be the problem, she wen on to blame me for 1. Rejecting the
installation of more down drains, which I did not. And 2. She even had the courage
of telling me that maybe they installed less down drains because they gave me a
discount!!
I insisted on having some one come over and look at the
installation and the damage. Cindy told me she needed to check with the owner
and call me back. She never called back. I called them a day later, and she
told me she was sorry, but the owner said he can not help me. Final word.
I can not believe that they are not even willing to take a
look at the installation and figure out what really happened. That they tried
to blame me for not installing enough down drains, and then excuse themselves
for not installing them because of the discount (which was offered because they
where in the neighborhood, not because they were going to do a half A** job).
Now I have to call a different company to come fix this. I
will follow up this review with the findings of the new company on the
installation made by Seamless Gutters, to prove the point.
I didn't even get to tell them that there is also leaking in one of the joints right above the main door.... Of course, I am sure they would find a way to blame it on me too.
Big Rippoff!
There were a few hiccups on installation day: the rain barrel arrived in wrong color and the workmen were leary of working with my copper gutters. They did the work anyway but Elbyn, Jr came out the next day to take care of what went wrong the day before. He did an excellent job with the copper gutters and was very keen to make sure I was satisfied with the work. The rain barrel took a little longer to arrive in the correct color and Elbyn, Sr brought it and installed it himself a week later and did a quick once-over on my gutters just to make sure I was still pleased with them.
I appreciate they acted quickly and pleasantly to correct the problems I encountered the previous day. They behaved as I would expect any respectable and responsible family-owned company should behave.
They totally forgot about the first appoinment they made. I had to take off work to meet them and they didnt show up.
Then the next appoinment they came hourslate . Again I took off work and they didnt come until what coukd have been after work.
Then they had to work at installing gutters in the dark with no lights . They didint have any woth them but said they do this all the time.
They did not obtain permits that were needed but I did not find out until later.
Then also their installers didnt have the plans that we had spoken about with the sales person so they had to "retroFit " a part of their work and they would takeit down and put back up correctly.
later in working with their back office the experinece, it just got worse and worse . Extremely unprofessional
"This is very funny that Member is writting a review on my company we completed the job on 8/14 and she paid us with a temporary check that "bounced" and we called Melinda to advise of bounce check that she had to pay us for replacement either credit card, money order or cash with NSF Fee of $30 and she refused to pay new balance. We tried to contact her for weeks leaving her messages in reference to collecting the balance. We had to place a lien on her property a month later because she said she was going to mail a money order which never came me as a licensed contractor has the right to place a lien on property if payment has not been collected. Once lien was placed she called to pay with her credit card on 9/25, a month and a half later. That tells you that this customer wanted to get away without paying for her gutters that were installed and she never complained to us about the installation, in fact we installed a downspout and relocated because she did not like how it looked. It's unbelievable how people want to make you work and try to get away without paying I have proof of NSF check and all the notes with dates showing how many times we tried contacting her. Please contact us if you need proof of check & notes. P.S. Contractor's please be aware of Melinda Bergen!"
"Customer had job done in 2010, no problems what so ever after completion. A year later she calls with a repair, we scheduled an appointment to go and fix what ever the issue was. 1st time we go no one was home we called the number on her ticket another lady picks up the phone & ask installer to wait an hour for her, installer advises he has other jobs to do and can't wait that long, lady got upset and started cursing the installers out by using profanity and out of line language, she also called the office & screamed at Cindy (Receptionist) with same tone and we hung up. We provide a service and don't have to tolerate profanity from anyone, especially with the lady not being in her right state of mind that we can just have the installers sitting for an hour. I guess Anne Miller heard about the issue and contacted our office to apologize for her friend and we re-scheduled and did the repair. Which ended up being a problem with her roof pitch, however she never wrote back that the problem was fixed and we did honor the 5 year warranty."
Licensing
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