General Impact Glass & Windows

Everything came out perfectly. The quality of the product is excellent. The installers were subcontractors which caused some hiccups with communication but they did a really good job with the installation and I would highly recommend this company.

Real good. They was the cheapest. They took me to their warehouse and show me the work. I was really impress. In and out in a day in a half. Three big sliding doors and 14 windows. 2 are 12 ft tall. Highly recommend them.

fantastic, very happy with results

The entire replacement process of old windows and doors to Impact Windows and Doors went extremely smooth, quick and beautifully done. A total of 11 windows and 2 doors were replaced. Amazing quality of material and finishing, highly recommended!

I hired this company to install shutters throughout my apartment, as well as one impact window in my kitchen. The salesman was very friendly and promised to protect everything and to get the job done on time (since I had a trip already booked) . He said that it would take just two days for the shutters to be installed and one day for the window, and that everything would be finished within 2 months. At that time he seemed very professional and willing to help.
Not only did they not finish in the promised time, it took more than two months to start working. They also failed to submit the needed paperwork (license and insurance), they didn't reserve the swing stage, and I kept calling the company every day to follow up and nobody knew what was going on. They acted like they were doing me a favor and the seller was conveniently always in meetings and didn't answer my calls.  
Finally, after changing my flight 4 times, they came to install the shutters. It took more than one week to complete, they didn't protect my floors or anything, and they installed them poorly and we failed inspection. They tried to convince me that that was the way shutters work rather than admit their failure.
Finally it took more than 2 weeks for them to mail me the release of lien, even though I paid everything as soon as the work as completed. I would not recommed this company at all!

The sales person was very responsive and inspired confidence.  Their references they gave were all very good.  They started the job on February 27th and told me it would take 1 week.  As of today April 6 the windows are not complete.  2 sets of doors installed were the wrong doors.  They seem to have a shortage on installers.  I have a large home and they assigned only 2 people to the job.  The installers showed up each day around 11:00 and most days left by 3:00.  Some days they did not show up at all or showed up only to get a call from the company to leave and go on another job. From what I could tell it was not a problem with the installer but the company kept moving him to other jobs - which is why I think they don't have enough installers.  So for 5 weeks I had no curtains, alarm, my home was covered in dust and I could not do anything about it because they were not done and the installers could only come a few hours a day. Then they refused to offer any discount and attempted to get paid before the final inspection was even issued.  Overall this 1 week project turned into a 6 week nightmare.  If they would have just sent a large enough crew and they would have worked 8 hours a day it would have gone well. 

When the job was "done" the covers of the frames were all loose so that when you touched them they moved due to not being sealed properly.  The windows were left filthy and I had dirty hand prints sealed in caulking all around the windows.  They came back to fix these things promising to come at 10:30 and arrived at 3:30 and worked until dark.

The final product I am left with is very dirty windows that have a chaulky film on them.  I was told they do not leave the windows clean and that I needed to put pure alcohol on them to get that off.  We have done that 2 times and the windows still have something on them.  In addition my marble floors have the same thing on them because they did not cover them as they worked.  Some of the frames are scratched so that instead of having nice new windows 2 already have dents and scratches and they are filthy.  Scraps of metal were left in my garden fountain and cigarette buts on my window sills. 

Overall I can not recommend this company.  For $30K it would have be nice to be left with a clean, new looking product and not a mess.  I believe they are overextended and have sold more jobs than they can financially float which is having a huge impact on their quality and timeliness.  I requested for the owner to call me multiple times during the process and until I still have not hear from him. 

They did the measurements. They placed the order. I am just waiting. It just takes about two months for them to get the windows and install them. I would give them top marks as the guy is at the top of his game.