BEST GARAGE DOORS

I called the owner to plead that he give me a price break. He chose not to speak with me and had a representative speak for him. I told him that they had installed my door and that my garage door opener was old and that I would use them in the future to install a new one. The price did not change. I chose this company not only because they had done work for me in the past but they were located in my area so they didn't have to go out of their way to come to my home. They preferred to waste their time and gas than keep a future client. I gave a C for professionalism because the gentleman they sent was professional & timely but otherwise they would have received an F.

Called on phone and was quoted price $155 for 1 spring and $225 for 2 springs. I agreed to the 2 spring price for my door (it's good to change them both once one side breaks). Technician showed up on the agreed-upon day, on time. My wife was told our door needed a spring they didn't have on their truck and would need to wait until the next day. Technician showed up the next day just a little bit late. Instead of 2 springs, he put on a single spring and charged a price less than the agreed-upon 2 spring price, but more than the single spring price. This surprised me, so I called... the owner of the company stated that they made the decision that instead of waiting 2 weeks for the original size springs to arrive, it would be better to get my door working with a larger single spring today. He said the spring they used costs more, and if they have to change this spring in the future, it would be the same $195 price, not the $155 I was originally quoted for a single spring. He also offered to order the 2 smaller springs and have them installed on my door for the originally agreed-upon price, but it would be a couple of weeks. I declined their offer. Throughout the conversation, I was skeptical and questioning of their motive. I am sure he felt some anger in my voice. The owner maintained his cool, stuck to the facts, and explained the situation to my satisfaction. In the end, I am happy my garage door is working again. This is the 3rd time I have used this company, and will use them again in the future. They show up, they are competent, their prices are fair, and they seem honest. I could not ask for more. If your situation ends up costing a little more than what they say on the phone, I would trust that they are not trying to upsell you.

unknown

Quick repsonse - suggested larger hp opener

I called them and they came the next day and were very efficient, had the tools and supplies needed, and leftwith everything working properly.

They did a good job and they were very thorough. They had a 24 hour emergency line also if you had any problem. Though I do not recall specifically the price but it was not something where I feel any lingering resentment about their charge. I feel that their price was fair. I will use them again.

They showed up as scheduled and performed the work in a timely manner. I had to wait a few days as the correct size spring had to be obtained, but once it came in they installed it. I have had to have it adjusted a couple of times since it was installed in 2004, but only had to pay for the second service call. I thought the price for the spring was fair and not as high as I had expected.

THEY DID A GREAT JOB REPLACING THE BROKEN PANEL IN MY GARAGE DOOR. THEY GOT ONE THAT MATCHES THE OTHER PANELS PERFECTLY. I THINK THAT THE PRICE WAS FAIR.

THE GARAGE LOOKS SUPERB NOW. THEY STAND OUT FROM ALL THE OTHER GARAGES IN THE NEIGHBORHOOD! BEST GARAGE IS A WELL ORGANIZED COMPANY THAT WILL DEFINITELY GROW!