SunAir Cooling & Green Solutions

Terrible. They outsource key parts - Jim (the owner) doesn't know how to do any of it himself. Nor does he oversee the work thoroughly. They have to dig a well (two, actually, but I already had one that had been used for sprinklers) Then run pvc lines from the well, to the unit, and from the unit to the second well. Jim hired a sprinkler guy to do all that, and the guy cut the internet cable and through an outdoor electrical outlet; he also did a crap job on the trenches (they were like 4 inches deep in a couple places). Jim wasn't here when they did this, wasn't overseeing it. My wife and I both work at home, so we NEED internet, and we were out for three days because of this. Jim's response? His first response for any complaint, btw, is to first blame you, the customer. Which is what he did - he told my wife "well, why wasn't your husband out there watching them?" that is a quote. So the customer is supposed to watch all of his hired hands. That same guy put the crappiest pump imaginable in, a sprinkler pump from home depot. I think he wired it wrong, bc it was always boiling hot to the touch, and within a month was very discolored looking like it had burned, looking 20 years old, not one month. Jim finally sent the well guy out and he put a much better pump in (a Goulds pump). That one has worked fine. The agreement was to have this system hooked up to the pool (to heat it during winter), but after the initial experience I didn't want them out for any more work, I was not confident it would go well. Jim refused to refund any of the money back when we decided this. The setup of the inside unit is suspect - the heat recovery (which heats the water in our hot water heater) works, but two plumbers have looked at it and said that is not how it should be hooked up. A geothermal expert said an auto-close valve (Taco valves - look them up) should be installed to keep water int he unit when it turns off, bu this was not installed. A plumber also said that the water connections were cheaply done, not something that would be lasting; so I paid the plumber to convert it to steel pipes on the outside. Most egregious of all, is that he sold us on a "5-ton" unit...the manufacturer and every a/c guy that comes here says this is a 4-ton unit. Even the manufacturer says it's a 4-ton unit. But Jim insists it's 5-ton...he's the ONLY person that says it is. We may go to court over this one, because it cannot cool the house during the summer - by 4pm it's 81 degrees in the house (and it's set at 77), so it just runs constantly. The energy savings is marginal, as well. One thing not accounted for is the pump used to move the water - the newer one is as good as it gets energy wise, and it draws 5.5 amps on a 220-volt circuit...that's ~1100 watts, or basically 11 100 watt lightbulbs...on all day. So, don't believe this "SEER" and "EER" stuff...that may be for the unit itself (under the absolute best conditions, which it won't be), add in the cost of running the pump. Not worth it. We should have gone with a regular a/c and not had all this trouble. But we got sold on this, and we regret it. Jim will surely write some defensive response to this, so wait for it. But don't believe him. If you're smart, go with a regular a/c, just get a modern high efficiency unit, and you'll save a lot of money on electricity and won't regret it.

see above,

Everything went perfectly and as expected. The technician arrived to my house on time and worked quickly. He showed me everything that was wrong and showed me how to avoid the future issues. Prices are extremely fair and professionalism is everything that I could have asked for. If you have a problem with your units, don't hesitate to call SunAir!

Although work was performed 4 years ago and without permits, it was stated on the contract that all work was to be done up to code.it has now been 4 years, and to my surprise, everything was done wrong. A/C ducts were not insulated properly, A/C work not done properly as well. unit was installed wrong and many other problems.
We now have mold growing out of our vents and the air in our house is contaminated due to not being properly insulated and having water leaks My ceiling is also about to crack and fall due to the water and condensation being produced by the vents. I had another company come out to my house and let me know that the cost to fix everything done wrong is $4,500 (new ducts need to be installed).
I am now considering legal action against this company, but was told since it was done a little over 4 years ago, I might not be able to.

Early on a hot  Saturday morning  I called this company because my  a/c unit  had stop  functioning.  I spoke to Jim ,  who told me to try to reset my breakers and if that didn't work to call  him back so that he could send someone out.  His technician, Symbian came and after installing new fuses determined that I needed a new compressor.  In turn, the technician, called  to inform him of what was needed and to inform him that my grandchildren were residing in the house.Jim  did empathize with our situation and offered to attempt to get the compressor for installation on that Sunday so we did not have to suffer until  Monday.
He was unable to get the compressor because the company was not open on Saturday.  
 The next morning I received a call from the technician expressing concern as to how did we fared through the hot night.  He stated  that he would come that afternoon (Sunday) to remove the damaged compressor so that early Monday morning he could get the replacement and install it.   And he did, despite the rain.
Courteous, concerned, professional , reasonable, and  reliable are some of  the words to describe this company.

SunAir was offering a special price for residents of the condo complex I am living in. 
Talked to Jim and ordered the replacement of my aprox. 25 year old unit.
Due to my travelling and administration requirements, we had to do some schedule changes.
Installation was done professionally and orderly, including some special requirements (connection of my internet connected thermostat, additional sensors, remote control)
Jim followed up through phone calls to make sure that everything is ok

From start to finish, I don't have anything to complain about. Jim gave me a thorough breakdown of everything that was going to be completed at my house. Not only did he show me all options but he went above and beyond to make sure all units were 16 seer and compatible with the style house/area coverage I have. There were more expensive options as well as less expensive but Jim successful explained the advantages and disadvantages to each unit, ultimately leading me to what I purchased. The installers were educated and did a professional job on the install and did it with limited dust and mess. The one thing that really stood out to me is Jim's passion towards saving energy and making my house as efficient as possible. He really made me feel that I was his priority and that he was looking out for my best interest. I highly recommend SunAir Cooling and will use them as many times as needed in the future. Jim has already educated me on other areas where I can save money and make my home more efficient with the end result of taking my house off of the electrical grid. Not to mention adding more closet space for my fiancé since I have 3 water heaters in different closets :) A+++++

We felt that we got a bit of a bait and switch.  We were talking about TRAIN and ended up with a GOODMAN unit.
Removed Old AirCondition system
Replaced with new system
Have had them out here twice since with problems.
1st the unit was freezing up and they said it was fine. ($120)
Came back a second time about six months later and said the unit was extremely low on coolant.
At a cost of over $600 they also installed a booster that they said "should have been installed at original installation"
We have the same issues again and after 3 phone calls and an email, we cannot get them to return our request to speak with them.