I was looking for a higher end contractor for quality work. I relied on previous reviews to call Full Service. Ariel came to my home and as I described to him what I wanted, he casually said that he would install the 2 additional medicine cabinets I was buying separately at no charge at the same time that he installed the one that he was creating for me. I thought it was a nice gesture and figured that although his prices are exorbitant, he was going to go the extra mile, so I chose to use him. He later denied ever saying that 1. There was an electrical box that needed to be dealt with from old sconce. He said he would cover it up with a metal plate. What? After I am paying all this money, you think I would really want an ugly metal plate in the middle of my brand new wall? He suggested no other option. So I called my electrician who came and rewired everything (so as to not need the metal plate) so that it was completely set up for Ariel's team, including entire bathroom wiring; all they had to do was install. Not sure why Ariel did not give me an option without metal plate in the middle of my wall, I had to call someone else, after all I was paying top dollar. 2. I told him that I wanted one sconce next to my vanity mirror, its a small space so I could see that 2 wouldn't fit. He suggested that I do one one each side of the mirror which I said I didn’t think would fit. He assured me they would, without even measuring first. After the bases were installed, it only left me 14 inches for a vanity mirror (there is no vanity mirror that small) So I had to have him remove the bases and cover them up with dry wall. Not only did he want me to still pay for that (the sconces my electrician wired) accused me of holding up the project (for his mistake??) 3. Shower tile: I was not aware that it was necessary to use metal strips (schluter) at the borders of porcelain tile. Upon installation I was shocked to see them start to put metal strips around the exterior of the shower, window, and niche. It gave it a very modern look, which is not what I wanted and changed the entire look of what I had envisioned. The men installing the tile called him to tell him that I did not want schluter around my tile, Ariel yelled, yes, YELLED at me that "You always need schluter around porcelain tile!! If you wanted something different you should have told me from the beginning !! This is industry standard!!" How would I know what industry standard is? This absolutely should have been discussed at the beginning. I then had to change the color of my vanity, Because L the schluter changed the look from transitional to modern. Again, I was accused of holding up the project. 4. I was supposed to have 5 recessed lights, but they only put 4. I asked for $150 credit (charge per light) He YELLED at me again that I should still pay since they had to remove the sconces (his mistake). He YELLED over me condescendingly "Fine! Fine! The customer is always right, right??” 4 I went into detail for seat for my disabled father to sit in the shower (he has a broken back and shattered pelvis). The seat was supposed to be 22 inches, and they made it 21. I told him that would not work, that it had to be ATLEAST 22 for my father. It was remade and immediately tiled over. I was assured it was 22 inches. Still to short!l At that point I asked for a credit. He scoffed at me that I would want a credit for an inch. He yelled at me "I’ve never had to work like this!” and "can't believe I wanted a credit for that" (only $100). Measurements are his business! 5. There was a payment due when the vanity was delivered. It's only 25 inches and for $2000 it had better be perfect right? Well the countertop is stained and vanity was put together with a bottom piece sticking out exposing an unfinished edge. I would not remit payment until issues were fixed. I got another call from Ariel YELLING at me again!! That my payment was due and they would fix those problems later! Well no, if you want me to submit payment for something it has to be done correctly, especially at that price! He told me that he was going to get the project finished no matter what the following day so that they did not have to come back and he wanted both the final payments then and then argued with me about how much he was going to charge me for the 2 medicine cabinets that they had created openings for but had not installed yet (the ones that he originally told me that he would not charge for). His guy came the following day to finish, I was sent a picture of the side of the counter top from far away, where it had looked like the stain was buffed out of the quartz, but sure enough, the stain is still there. The vanity piece that was sticking out too far with the unfinished edge showing was only painted, instead of repairing/cutting like it should have been done. The opening for the medicine cabinet over the toilet is off center and now when that medicine cabinet is delivered, I will have to pay someone else to fix it. The grout for the shower is cracking in several places after only two weeks, The plastering was poor, the vanity that I paid $2000 for was put together poorly and the expensive countertop is stained, the painting was poor. Ariel blew up on me several times, all I wanted was things to be done correctly. The bathroom looks good from a far, but when you get close up, the workmanship is poor and I will have to pay somebody else to come and repair several things