Doug and Maria were a pleasure to deal with. I knew nothing about plantation shutters, or all the types and options available to me. So armed with some pictures from Houzz and Pinterest I met with Doug and Maria. Doug was very informative - showing me examples of good and bad quality shutters, explaining the manufacturing process, and showing me actual samples or pictures that illustrated all the options available. This helped me make an informed decision regarding the type and color shutters that I wanted for my home. After our initial estimate, I had a number of questions before I made my final choices, and when I wanted to add some additional shutters, Doug came back out to measure those windows promptly. Once I signed the contract, Doug immediately gave me a date for installation and met that date. The installation crew showed up exactly when they said they would, giving me a call prior to arrival. They installed all the shutters within a couple hours upon arriving and gave me some tips on keeping my shutters in great shape. Doug followed up later that day to make sure I was satisfied with the installation. I had a great experience with everyone involved and my home looks absolutely gorgeous! I highly recommend Blinds By Design from start to finish!