Aqua Blue Pools

"Mr. [Removed Member Name]as it is explained at every contract signing we set a start date but explain that your start date maybe moved due to weather or other complications with other jobs. Your project would be a prime example of how delays are created. We had the pool drained and all the tile off and there was no tile selection that had even been made at that time. Once the tile was finally picked and it was all installed there was then another several day delay because you then decided that maybe you wanted deco tiles installed in the raised beam area of your pool. Once it was figured out that the whole back wall of tile would have to come down to properly place any deco tiles on it that you selected we then moved on. Before your project was started we kept in full contact with you explaining our delays and we were able to start sooner but you did not want your pool empty during Thanksgiving which is completely understandable. After experiencing the issues listed above you should have been more than understanding on how our delays are created. At every contract signing I will give out my work cell phone number and also state that if there is anything that my office cannot handle to please call me. After viewing your concerns with the pool finish we determined that it was an exposer issue which we agreed to correct. We attempted to correct the exposure issues but after that you seemed to have a different set of problems including having us remove paint from the screen enclosure that was from 3 deck paint jobs ago. I always want my customers happy but it becomes very difficult when something different is always brought up and not everything all at once. We have made our attempts to correct your problems and I feel there is some miscommunication that you would never let us get to the bottom of. I am very thankful though after speaking with you on the phone that you will allow us to properly address your concerns so that both parties are happy."

"It really amazes me the time that certain customers will take to create a story. This case here is pretty simple to summarize. My company was hired to clean this pool and stand alone spa that had equipment that had been homeowner rigged for years. We put the pool on a cleaning route and after a couple of weeks the route guy told us that I needed to come look at the pool cause it had multiple issues. After looking at the pool equipment we reported the issues to the homeowner along with a cost for repair. We were then told that we would have to meet the husband at the house to explain the issues because there was nothing wrong with anything. After meeting we were able to get some of the needed repairs approved but the most important repair which was putting a filter on the spa was never approved. The only complaints that we ever received while having this pool and spa on service were that the spa would turn green. We would explain time and time again that the spa had no filter and we needed to install one to prevent this problem. We were always faced with " we'll let's get it blue and hopefully the house will sell" motto. It simply amazes me that if my company kept the pool and spa in such bad shape and we cost you one possible sale of the house then #1 why where we servicing the house until it sold and #2 why did the new home owner that bought the house keep our services. Once the house sold we brought up all the equipment issues to the new homeowner and they were not very pleased with all the money that they had to spend to make things right with the pool and spa equipment. Michael Harding President"

"It honestly saddens me to read this review. When we gave you an estimate on your project you wanted the cheapest price out there. We by no means reflected the quality of our work in the price that we quoted the job for. Before the job was started and with the tile that you selected to put on the pool we make all our customers fully aware that when you have a non cantilever pool deck that there is always going to be a patch point where the tile and deck meet. Since this job was so about the price that it was going to cost you didn't want to have the deck painted at the time of the pool renovation to ensure the smoothest transition as possible where the tile and deck meet. We had been out to your house several times to discuss a correction that would help the deck transition look better and a matter of fact you had even picked out a paint color and agreed to have the deck painted. Many of times we would receive a call a week or two later that you had changed your mind and that was not going to satisfy you and you wanted it exactly the way it looked before. I am sorry but matching a cool deck stain color on a 20 year old deck is like trying to color match paint on a 20 year old car when you only want to paint half of it. The last time that I met with you at your home before we agreed to pain the deck I explained to you that what was on the deck in about was 5 small spots was grout. Never once did I say that that couldn't be taken off and make the deck look the same. I explained that where the tile and the deck met was never going to look the same simply because more concrete needed to be added where the tile and the deck meet and paint would be the only thing that would hide the concrete color difference. After completing the deck painting you and your wife were very happy with the job and now it seems that like before some time has gone by and you have become unsatisfied again. I don't really understand. Michael Harding President"