Tile Tactics LLC

What a wonderful professional to work with. Not only did they do an excellent job but they got the job done on time.

Fantastic! Their work was just beautiful and all the suggestions John made were dead on. His son, who works with him is a true professional as well. We are hoping we can talk them into doing the bath and kitchen tile in our house in St Augustine

Showed up on time,,courteous,worked hard,did a great job!!! I will gladly use them again!

Sincerely, it was a pleasure to work with John Donaldson and his crew. They picked up all the materials, cleaned up nicely after themselves each day, got the main job done on time for move in date, etc. They were extremely communicative, sent me photos throughout the process, were punctual, did an excellent job and paid extreme attention to detail and my wants/desires. Their work was fabulous...I am so happy with the results of everything they touched. I highly recommend them.

They came on time and got the job done in an efficient manner. However, they were busy and it took a while for them to get back to me and that's the only complaint I have.

The original estimate was $100 but the cost rose to over $200 because the job was more labor intense than anticipated and a 'sealer' was needed that cost (we were told) $180.When the job was completed, we were told to wait a few days for the grout to cure, remove the 'residue' from the shower walls and floor, then apply this toxic sealer. We waited the appropriate amount of time and wiped down the shower walls and floor. There was excessive grout on the floors so we scraped most of that off with a putty knife. After the shower walls dried, we noticed there was still heavy residue there-resembling flour. We called John, he came over and scrubbed the walls himself. After he left and the walls dried again, there was still residue. and we still haven't applied this 'toxic' sealer. We have rinsed and scrubbed the walls with scrub brushes and the green sink scrubby to no avail. After closer inspection by us, we will have to go buy a plastic putty knife and scrape this stuff off the walls.
The job may have been done ok but I would have appreciated a follow up to finish the job; e.g. removing the residue from the tiles and applying the sealer. Or at least a call to see if after returning to fix something we were satisfied.
In good faith, we hired and paid someone to do a job- not the job except the cleaning up and sealing the project.

Responded quickly to initial call and with an estimate. Work was completed quickly and professionally. Would use them again!

Great.  Will have them do other other bath in a few months.

What a wonderful experience it has been hiring John. He showed up on time when I asked him to provide me with an estimate. Did some measuring and came back in a few days to go over the estimate with me. He also gave me an offer to do some additional rooms (which I needed to do anyway), for an even better price then if I had waited to do it. John and his son Jonathan were there everyday but Sunday's. On days I was home, I asked John to text me to give me about a 20 minute warning before they arrived and he always did. They worked hard, and they always cleaned up before they left. John gave me advise on things I could do to my home that needed repairs, and also helped me with the little things that could be done right then and there.
While John and his son were there, I decided I wanted all new toilets in the house. I met John at the location I was purchasing them from, he picked them up, installed them, and disposed of the old ones for me. John and his son also laid travertine around my fireplace which came out beautiful. John also hung up my television and put a pipe down the wall from the back of the TV so the wires were hidden and he extending the mantel from my fireplace so I had a place to put the DVD and cable box.
Anytime John had to run out to go to Home Depot to pick up extra items he may need, he always asked if I needed anything for the house. I have purchased a project home, and lots of little things needed to be replaced or fixed. John would pick them up for me and add them to the bill. He didn't charge extra for this, he just did this as a nice jester.
About a month later I have asked John to come back to my home to lay down some additional travertine on my front porch and the back patio. That is currently being worked on. In the meantime, my dishwasher broke and I purchased a new one, John installed that for me and it works great. I also have some siding on my house that went bad and it is rotting, John and his son will be working on that this week.
This is a great father/son operation and I feel very comfortable with them at my home. They are honest and trustworthy and I will keep hiring them and recommending them to friends and family.
Also wanted to note that throughout the entire process, John would send me photos of how things were progressing while I was at work.
Another thing that really helped me to be able to do some of my projects is that John worked out a payment plan with me and stops by once a month to collect what I owe him. It has really helped me to be able to do some of the things that needed to be done quicker than I would have originally been able to.

We had some difficulty with timing of the project and getting timely responses from Tile Tactics. I believe they are busy with other projects. They did quality work at a reasonable price. They made good suggestions on what type of tile and colors to use. We also had them repair our shower door, though the repair did not turn out to work right (still leaks badly). It is probably best to just have them stick with tile work. We may have them come again to tile our other bathroom if our budget allows.

They showed up on time, completed the work on time and did a good job.I would hire them again.

They did a good job. They were very detailed oriented and did everything they could to work with me. They understood and knew what they were doing.