OAKS VETERINARY HOSPITAL

My wife and I travel frequently and have boarded our large (60lb) dog at Oaks Vet regularly. The entire staff is incredibly friendly and seem to show a lot of love to our pet. The price is very affordable for boarding, especially considering there is a trained medical staff on hand.

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When we called they were able to let us know "Griffin" was doing fine.  They also carry the special food we must give him.  We were very pleased with their service.

dont want to take the time to go there...not worth it.  i will return to my old vet.

I'm disabled and my 10 year old service dog developed an allergy and infection, with discharge from the eyes, swollen glands and a stiff neck on Friday 6/14. On Monday 6/17 in the morning, since I'm new to Gainesville, I searched Angie's List and this vet was rated highly, so I decided to try it. Big Mistake!
Initially, I was seen by Dr. Otero, who's a brand new, inexperienced vet and a tech. As I didn't have an appointment, I waited about an hour. They were superficially pleasant and seemed concerned about the dogs' welfare and my own. I explained the timeline of how the allergy progressed. They gave my dog a brief exam and during this exam, I explained that as someone who is on disability I have a very limited budget and would appreciate it if they could work with me on price and payments. They had a 10% discount on Tuesday-Thursday. Being that it was Monday evening, I asked if they could apply the discount as a generous courtesy. I was told they need to ask the owner, Dr. Stein. In the meantime, the vet left the room for 15-20 minutes to discuss the situation with a more experienced vet or her manager. She came back and suggested a course of action that included every available (and unnecessary) test at a price well over my budget. I again explained my financial situation, and she said she'll be right back. Instead of trying to provide the best care for my dog, she offered what she called "alternatives" by removing services that I knew were needed suggesting superficial remedies. We went through this 3 times and I felt like I was buying a used car! In the end, after over 3 hours and having no choice realizing that they were only interested in money I agreed to the treatment the vet suggested. One of which was a blood test to be sent to an external lab.  This treatment turned out not to be what I had agreed to, but at the time I did not notice. One of the medications was an antibiotic that the vet initially insisted that I had to buy from them. I knew that this was available for free at Publix and asked her to call in the prescription. I was left in the room for 30 minutes while she "looked into it". When she came back, she told me that she spoke to the pharmacy and they only carry a different antibiotic and it isn't as good. She refused to give me a written prescription which was very odd. She also told me that she spoke with the owner at home and she refused to make any adjustments to the price. I asked that the owner contact me, so I can discuss this with her directly. In the end, after 4 grueling hours, I left there to pick up what I thought were the correct medications to take care of my dog. I asked the office manager if there was a way I could split the payment in two with my credit card and was told (with a nasty attitude) I don't know you, so no. He went on to further lecture me on their policy to pay in full when service is rendered in order to get tests processed. I paid and left. When I got to the pharmacy, the pharmacist gave me the medications, but i saw they were incorrect. He tried to call but the clinic had closed already. I called the clinic early the next morning and spoke to Dr. Hamerslag. She told me they prescribed the wrong antibiotic, and the wrong dose. She told me to double up on the medication and they would call in a refill since the medication wouldn't have lasted the entire treatment time of 2 weeks. I asked her about the lab results and she told me to call later. I called later and got the same office manager, who told me "they forgot to send it out that night" and it won't be picked up until the next day. I asked him if I should then withhold payment until I get the test results as the service wasn't rendered. He became agitated and threatening stating that if I do that there will be dire consequences. At that point I again asked that the owner call me. Sometime later that day, I got a call from Dr. Kaplan-Stein. I explained the situation briefly, however throughout the call she continued to interrupt and refused to listen to me.  She boasted about how she provides pet care to the homeless and indigent, accused me of berating her employees, interrupting her personal time at home, and trying to "pull a fast one", not knowing how to ask for charity, and finally, telling me I am no longer welcome at their clinic and to pick up my records the next day. Then she hung up on me. I called the next afternoon and was told my records are ready and the results are in. When I got there, I was forced to wait an hour until I was given the records. The receptionist claimed Dr. Kaplan-Stein wasn't finished. When I got the records, they were completely falsified, filled with outright lies and inaccuracies. It was apparent that they were written up after the fact. None of the notations in the copy of the notes I received were the same as I saw the tech and vet write. In fact, the dates of injury and circumstances were not even close to being true. They were manipulated to place me in the worst light possible. Many of the words and phrases were Dr. Kaplan-Stein's, verbatim! None of the vets would agree to translate the test results for me. I was told by the office manager I am no longer a "customer" and I should seek service elsewhere. They provided me with a Google search of vets in the area. A week later the pharmacy called to have them refill the prescription and they refused.
I had to find another vet, at an additional cost, to have my dog treated. Luckily, I found an amazing vet who correctly diagnosed and treated my dog, at an affordable price, and even was willing to split the payment in two.
Interestingly enough, at the dog park I had many discussions with other dog owners, some that are long time residents of Gainesville. Since then, I've met 11 people who've had similar experiences of being price gouged by Oaks, and they all are no longer patients there. They were either asked to leave when they complained or left to find quality care elsewhere for their pets. I find it hard to believe that this place ever got a real rating by an unplanted customer. 
Surprisingly, they've been sending me multiple emails to rate them on Google and other services, offering discounts and or freebies as well as other offers and announcement, in spite of me no longer being welcome. I've tried to unsubscribe, but they continue to send me system generated emails. The conceited, elitist attitude exhibited by Dr. Kaplan-Stein and her staff was unprofessional, negligent, unethical, and down-right abusive. There is no way they deserve a positive rating on Angie's List or anywhere else. It's disappointing that Angie's List cannot filter out scam artists like this.
The bottom line is that they refused to complete treatment that they were paid in full for. I recommend steering clear of this Oaks Veterinary Hospital!

They gave our dog two Comprehensive exams in within 60 days and it was entirely unnecessary. We took her in for flea medicine and we had to go back for a second visit to get a six month supply.  She had a ear infection on the second visit. 
When we started having her groomed it was $50.00 and now it is $65.00 and they did not tell us the prices had increased and when I called to question it they did not reply.
We am looking for another veterinary hospital.

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The service has been wonderful! We’ve been working with them for the entire life of our dog, which is close to five years.  They’re very professional and they come highly recommended by other vets.  Their price is fair and they’ve been great to work with overall!

The service was satisfactory overall. I worked with them for a short period of time. They did a good job and there were no real problems. I did have personality conflict with one of the vets, I don’t think she has good bedside manner, so I decided not to continue going to them.

The service was fine overall. They were competent and every service that we purchased we felt was adequate.

I have used this vet service since 1995. They have always been good and caring with my animals. They are super concerned with getting the best and right treatment. They have been pricey at times but are really willing to work with me on cost. They only complaint would be that they have a long wait time but other than that they are great. 

 They have many vets and all of them take great care of my pets. I prefer Dr. Hammerslag she saved my dogs lifes once.

The service was wonderful overall. They have reasonable boarding rates.

They’re wonderful! They’re prices are reasonable, and the vets spend time talking with you. All of the techs and staff are very professional. Dr. Karen Hanerslang is the vet that I always use, and she’s been great.

They’ve done great work overall and I’ve been very impressed. They've always taken good care of my pets.

They’re a good group. Every vet there is female, and they did a great job. I was pleased with their services overall.

The service has been excellent overall! We’re under a contract; our dog just loves them! If anything’s wrong, we can take our dog to them and they fit us right into their schedule. Their price is competitive. We’ve never had any problems and would highly recommend them!

I’ve had good luck with them. The vet was very nice and upfront, which I appreciated. She gave me a realistic expectation as to what it would cost and the worst case scenario; luckily, it didn’t turn out to be worse case so the bill wasn’t as much as what she thought it’d be. The surgery was successful, since my cat recovered and is doing great!

I have had nothing but positive experiences with the staff and service at Oaks.  I do think they are a little expensive, but considering the care and service that my family has received I feel they are definitely worth it.
The prescriptions at the Vets can sometimes be filled at a regular pharmacy.  Most of the time the Vet will tell you this, but if not ask.  I have had them offer to come down on their prices because it was substantially cheaper at Wallmart.

I have been a long time customer but have noticed the costs have sky rocketed in this office. They seem to go through many veteranarians and although I have liked many from the past. The inconsistency in Dr's and the turnover is alarming to me. I have decided they are much too expensive for the amount of service provided. I will be looking for another vet.

I've been taking my two cats and one dog here for a couple of years and come to the conclusion that they are overpriced and although they do care about animals, money is the bottom line. They performed an x-ray that wasn't necessary and expensive and misprinted the dosage for medication so that my dog had to be on it for twice as long. I had to pay for the extra medication although it wouldn't have been necessary if they hadn't made the mistake. They want me to bring my animals in every six months which to me is excessive and I get constant phone calls and reminder e-mails if I don't do this. They won't give three year rabies vaccinations and so I have decided to switch to a vet that will. I don't mean to imply that they don't know what they are doing as vets but for the most part I feel uncomfortable and talked down to when I take my pets in.