North Central Florida Air Conditioning

Purchased a HVAC unit in 2019, unit cost us almost $9000, one key factor was a 20 year warranty parts and labor. Everything went fine for 4 years until we needed the warranty due to a leak in the air handler coil, by the way the refrigerant replacement cost was $400. We contacted this company but never got a response either vis phone or email and this went on for three days. Spoke with office representatives who told me to contact the manufacturer. I did so but found out I didn’t have the ten year warranty nor did I have any labor cost coverage. I did have a 5 year parts on warranty. I’m sure you can now understand my frustration at this point. I would give them a zero star if I could. Buyer be ware you may not get what you think you buy.

unknown

I use them at my home and a townhouse. They did a great job.

Avoid this company. My 86 year old
mother was targeted by this unscrupulous company. She received an
unsolicited phone call from NCFAC offering a air conditioner
inspection and service for the ?special? price of $69 that
included cleaning of the condenser and evaporator coils. Their
technician opened her air handler, wipe a tissue across the blower
fan wiring, showed the the dirt (very minor) to my mother and
announced that she had a severe and dangerous mold accumulation. The
only solution would be to install a UV light/charcoal air
purification system to kill the mold. The cleaning of the coils in
the air handler could not be done until this unit was installed as
the cleaning would release dangerous mold spores into the house
making a bad problem worse. The technician happened to have a unit
on his truck and could install the unit immediately for $1500 for
5-yr warranty or $2,000 for ?lifetime? warranty. When she
hesitated, the pressure sales began. If the unit was not installed
she would be placing her home and health at risk; and if he could not
install now and had to come back on another trip there would be and
additional service charge of $95.00. My mother was upset enough to
call me for advice, and I advised her to wait and get a second quote.
The technician left after collecting the $69.00 payment for the
service that was not completed. We contacted Ray French Air
conditioning and Heating who gave us an approximate quote over the
phone of $950.00 to install an air purification unit. We scheduled an
inspection of the unit with them and were at my mother's home when
the technician arrived. When the air handler was opened the mold had
miraculously disappeared. Ray French's technician cleaned, serviced
and inspected the entire unit for a total bill of $111.00. Thank you
to a honest company! On North Central Florida Air Conditioning's web
site they state ?NCFAC stands apart with integrity?, another lie
from a company that steals from 86 year old grandmother.

North Central Florida Air Conditioning installed our HVAC unit when the home was built over 8 years ago. During a subsequent annual maintenance tune up service by another company, it was determined that the bypass damper counter weight was never installed on the unit. When we called NCFAC to discuss the deficient part, owner Chuck Fischer stated that the bypass damper counter weight was installed and that the home wouldn't have passed an original inspection if NCFAC hadn't completed that task. He had never been to our home to see the unit firsthand, but since we don't do this for a living, we accepted his assessment and scheduled a time for his staff to come out and make the fix.
The staff was an hour and 15 minutes late for our scheduled appointment. We had specifically scheduled the first appointment of the day at 8:30 am to prevent any unnecessary delays and called them twice that morning to confirm the appointment and get updates on their delay. The NCFAC technician who did the work was courteous and within 30 minutes he fixed the system. The NCFAC technician confirmed that the bypass damper counter weight was never installed and showed us where the roof truss was blocking the area where the bypass damper counter weight should have been installed. However, the poor design of the ductwork prevented the bypass damper weight from being installed when the unit was originally put in place in 2006. We both assessed that the way the initial ductwork was laid out was not optimal and the inefficient layout prevented the proper installation of the system. However, the technician was able to adjust the ductwork by moving it and within a few minutes, he completed the work and tested the system.
 I called Chuck Fischer to discuss his technician's diagnosis. I also wanted to discuss the fee that he was charging me since I did not feel it was appropriate to charge me for a full-price service call to fix their error. He initially said the fee was the cost for the part - the part that they should have installed years ago. There was a heated exchange of words even to the point that he asked me how many times I had been in our attic since 2006 (he inferred that I was partly to blame since I should have seen the problem years ago). Funny because I'm not a trained HVAC technician and it even took his trained technician a few minutes to find the site of the problem even when he knew what he was looking for.
We have had other experiences with NCFAC that were fine and we hope this was an isolated example of tardiness and unprofessionalism. However, I find it intolerable that a company will not stand behind the quality of its work and does not offer to fix its errors.