Mid-Florida Heating & Air
About us
Mid-Florida Heating and Air has been serving Greater Gainesville & Ocala homeowners and businesses for more than 30 years.Such experience has helped us grow into a full-service HVAC, energy conservation, and electrical company, capable of handling a wide variety of jobs!
Business highlights
Emergency services offered
42 years of experience
Services we offer
Air Conditioning Repair
Amenities
Emergency Services
Yes
Reviews
4.028 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 7% | ||
| 0% | ||
| 7% | ||
| 18% |
Showing 1-25 of 28 reviews
Oleksandr M.
Oct 2017
Pros: Their techs are prompt and generally highly available. If you get a good tech they will do a decent job. Cons: Higher than average prices. If you get an incompetent or dishonest tech they'll try to fleece you for all you've got or play 'replace every major part one by one to get this fixed since we cannot figure it out'. One example is how they tried my spouse to sign a check for over a thousand dollars to do a repair that in the end required just a 6 dollar sensor replacement.
Barbara W.
Feb 2017
unknown
Theresa D.
Jan 2017
We're very happy with them. They were professional and they were timely.
Tracy E.
Dec 2016
They are amazing and very sweet. Their price was a little high on the front end but their service is good and so that’s why I went with them rather than trying to find a cheaper company. What I like is that they keep me on track of all my maintenance and A/C needs so I don’t have to remember dates or anything like that, they do that for me. The price is higher but I guess you pay for the service. The unit itself was high than other companies but their reputation precedes them so that’s why I went with them.
Cindi W.
Sep 2016
They were great and I would recommend them. The workers were fine.
Cindi W.
Sep 2016
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George M.
Aug 2016
Their price is comparable with the others.
Jim C.
Aug 2016
We had trouble with mold in our vents and we had have them to check that a few years before and it cost us $2000 and it was like no there is nothing wrong in the vents and then when this happen last year when my husband was hospitalize with breathing problem we decided check everything so anyhow we hired a company and they came out and they found water in handler and all that and we were having this company checking our air conditioner and heating every six months and so we decided we weren't going back with them we had already written them a cheque for $139 for two more visit and we have tried to get that money back they wont even call us back or anything.
Carol F.
Jul 2016
We had been loyal customers for many years, but since Travis took over the firm the service has become abysmal. After one of their inspectors came to assess the two units, a salesman came to our home and told us what would be provided and that it would take a day and a half to accomplish the complete replacement of both units in our house. A few days later, the work crew showed up 90 minutes late with no call (it seems they have abandoned the practice of calling ahead or when they are running late) and stayed only 90 minutes to work. They told me that they could not continue until the salesman (for whom I waited another 5 hours) came back to the house so that I could sign off on additional parts. It took a total of four days' work for them to "complete" the job, so I had to take four days off work during one of my busiest times of the year. I was told by each crew that they would be sure to clean up the debris and the dirt tracked into my house before the job was done, and that never happened. There was a different crew every day, and only one of the crews worked for a full day. I was forced to repaint walls where sooty, dirty handprints ruined a new paint job. My husband had a Skype call from New York, where he was on business, with the company's owner, Travis, to try and work out the problems in getting the job completed. Obviously unaware that I had heard his conversation with my husband, Travis gave me a completely different story when he - a complete stranger - waltzed unannounced into the Master Bedroom where I was watching the coming and going of that day's crew. It was completely unprofessional (and reckless, given that there are firearms in this house) not to even knock. His manner was condescending and patronizing. The job was unable to be inspected for two months because MFHA kept giving the County Inspector the wrong phone number. Two additional days's work was lost as we waited for the inspector to show up finally because the crew had not documented the job properly. Travis promised twice that in order to make us happy he would see that the warranty would be extended to a new owner of the house, but it has been four months and the promise still has not been made good. The six-month service of the two systems was completed today, and though the paperwork was promised, it was not delivered. Once again, the call when the serviceman was on the way never arrived and he came in and out of the house without knocking.
Cynthia W.
Jun 2016
They have installed a lot of stuff for us and we are happy with what we have. Our bills did go down and we here happy about that. The air handler as well as the compressor have been sufficient to cool and heat the house. We really have had no complaints.
Cynthia W.
Jun 2016
They do it every year; we have a contract with them. They put in the unit. They have installed a lot of stuff that we wanted and we are happy with what we have. The air handler as far as the compressor have been sufficient to cool/heat the house. We have really had no complaints. I give them an A because we have been satisfied and happy.
Theresa D.
Jun 2016
unknown
LOUISE J.
May 2016
unknown
Shane B.
Jun 2015
unknown
Nathan B.
Nov 2014
Larry Mitchell their lead service tech is an honest hardworking individual whom is not only a close friend but also considered to be family. I've been using Larry and amid FLa for years. When other companies came out and nickeled and domed me to death. Larry was honest and said that I needed a new system. They were professional and were prompt on the install. I've since had a UV light installed, attic insulation and other work done. If you want cheap then go to the other guys. If you want the job done right and have the work done honestly then Mid Fla is the company to call. Can't go wrong with the big orange truck. AC companies are everywhere and a lot of them that I've dealt with were nothing short of crooks. Mid Fla is different, while they aren't the cheapest you get what you pay for. If you are looking for an honest company and tech then call Mid Fla and ask for Larry Mitchell in the Ocala and The Villages region.
BRIAN S.
Jul 2014
Mid-Fla went above and beyond my expectations today and I continue to be a proud customer over the other options for over 3 years now. Great customer service staff (Lori Voss) and our technician who came out today to do the inspection and repair twice today was AWESOME! The lightening storm that rolled through struck our A/C unit on a rental unit which did not work for an entire day before they noticed it. The following morning they were there and learned the board went bad. The part had to be ordered and delivered. They got the part on the same day and installed it this afternoon. I couldn't have asked for better service!
Jane P.
Jun 2014
The AC was installed but never worked properly. I had an inch of standing water in my air handler. The 2 stage system never ran at the lower stage but always ran at the higher stage, which used a lot of electricity, sounded like an airplane, and resulted in a RH of around 50-60% in the house. It felt awful. Mid Florida said that this was normal RH and that the AC was running correctly. After multiple visits over several months they said this was working as intended and there was nothing more to be done. At that point, I called in another AC company and they said the AC was set outside of specs and that AC system was not using the correct thermostat for a 2 stage system. I had the correct thermostat installed, had the AC system set to the correct specs, and had the drain hooked up correctly. They had also installed the UV light in the wrong place where it would not do any good. While this was done at a cost of over $1,000, I learned that I could have purchased the same unit from another company for thousands less. I now have an RH of around 40%, the AC is very quiet and almost never runs at the higher stage, my UV light keeps my coils clean, and my electric bills dropped a lot. I am very happy with the unit, but Mid Florida clearly had no idea what they were doing at installation, but were happy to charge me a very high rate for a lousy installation. I will never use them again and recommend that no one else use them either.
*Update*
To address the company's response, I did complain about the humidity on multiple occasions, and it wasn't until I brought out an AC technician from a different company that I was able to resolve the issue. Instead of attempting to fix the problem, Mid Florida offered to sell me a whole house dehumidifier. Needless to say, I'm extremely happy that I declined. Mid Florida wrote that a technician attempted "to explain the operation of the humidity control on the thermostat," but they failed to mention that it was the wrong thermostat ? we had to purchase a more expensive ($500) thermostat to work with the two-stage AC system. I honestly have no idea how the company could have noted "all checks were good" during the routine maintenance because they had adjusted the fan outside of its safe operating specifications in some kind of haphazard attempt to counter the high humidity. According to the second AC company that actually fixed Mid Florida's botched installation, this fan adjustment would have prematurely worn out the fan's motor. I could write several further pages on what Mid Florida did wrong, but I will sum it up with my firm belief that they don't train their employees properly, that they have no desire to properly install or repair AC equipment, and that their low-level employees are taught to sell additional equipment to fix problems that exist only due to their incompetence. Keep in mind when a company claims "we stand behind the work we do" that words are cheap and actually doing a good job is harder.
*Update*
To address the company's response, I did complain about the humidity on multiple occasions, and it wasn't until I brought out an AC technician from a different company that I was able to resolve the issue. Instead of attempting to fix the problem, Mid Florida offered to sell me a whole house dehumidifier. Needless to say, I'm extremely happy that I declined. Mid Florida wrote that a technician attempted "to explain the operation of the humidity control on the thermostat," but they failed to mention that it was the wrong thermostat ? we had to purchase a more expensive ($500) thermostat to work with the two-stage AC system. I honestly have no idea how the company could have noted "all checks were good" during the routine maintenance because they had adjusted the fan outside of its safe operating specifications in some kind of haphazard attempt to counter the high humidity. According to the second AC company that actually fixed Mid Florida's botched installation, this fan adjustment would have prematurely worn out the fan's motor. I could write several further pages on what Mid Florida did wrong, but I will sum it up with my firm belief that they don't train their employees properly, that they have no desire to properly install or repair AC equipment, and that their low-level employees are taught to sell additional equipment to fix problems that exist only due to their incompetence. Keep in mind when a company claims "we stand behind the work we do" that words are cheap and actually doing a good job is harder.
Response from Mid-Florida Heating & Air
"[member name removed]; We wish that you would have brought to Mid-Fla's attention the fact that you were having trouble with your system that we installed in 2012. Mid-Fla has been to your home twice since the system was installed both in 2012. First, to explain the operation of the humidity control on the thermostat to you, and the second was a routine maintenance where all checks were good. Neither calls notes ever mentioned anything about the system not staging properly or that you were dissatisfied in any way! Again we wish you would have contacted us on this matter because we stand behind the work we do, and if we did in fact make a mistake we would have corrected it at no charge to you."
Patsy P.
May 2014
unknown
Response from Mid-Florida Heating & Air
"[member name removed], We always appreciate feedback from our clients, so thank you for taking the time to post. We would like to clarify that our team members in the field are not compensated on a percentage basis, but a task related pay system similar to the automotive industry. This system has proven over the years to save our clients time and money by Mid-Fla sending highly trained team members that are going to get the job done properly and quickly the first time out. Our team members are trained to educate clients as to what ALL of their options are in regards to the efficiency & safe operation of their system, level of indoor air quality in their home/office, and overall efficiency of the building envelope then it is up to the client to decide what is best for them and if they want to move forward with any of the recommendations or not. Either way works for us, but we always leave the ball in the client's court. Our goal on any service or maintenance call is to prevent the system from breaking down or breaking down again, so if a team member recommends a part be replaced that is only because that part shows signs of wear or is out of the manufacturers' specified range of tolerance. After reviewing your account in detail, we are not sure which appointment you might be referring to, so if you would like to discuss this matter further please contact our office. Thank you in advance for your feedback and time."
MURPHY R.
Feb 2014
They showed up on Friday at 7pm.The appointment was 2:30pm One of the men went up into the attic and 28minutes later said he had sealed the duct work. The cost for 28 minutes was $779.00.I thought that was high for the work they had done so I called around to three other well know companies and inquired. The prices ran between $400 to $550.00 and time was two to three house. I confronted them and they claimed they were better then others and as far as I am concerned it was all BS. An inspector came out and said it was the poorest insulation job that he had seen in a long time. They sent the same two men out and blew more insulation in however they did not do anything about the duct work. When the job was reinspected they said I now had R38 insulation. I asked how he knew and was told he eye bowl it. There was no measurments done just guess work.
When they finished the kitchen the kitchen lights began to go off then turn on a few minutes later. They have (and I mean have) blown insulation around each light and when they heat up they turn off. I asked if they would move the insulation from around the lights and they have not. I am 74 and disable and not able to go into the attic or I would do it myself.
So I have duct work sealed that could have been done by a 6 year old and charged $779.00 and insulation blown in with no professional inspection done just guess work and a poor job at that.
They did give me a $200.00 discount on the duct work which is still way to much for 28 minutes of work when everyone else takes two to three hours. I still don't believe the proper work was done in either case insulation or duct work.
In the past I have used them to work on my air/heating units two of them and have always been satisfied.
I WILL NEVER NEVER USE THEM AGAIN FOR DUCT WORK OR INSULATION AS I DO NOT FEEL THEY KNOW WHAT THEY ARE DOING IN THAT DEPARTMENT. THE PRICES ARE EXEREMELY TOO TOO HIGH ALMOST TO HIGH WAY ROBERY.
I WILL CONTINUE TO LET THEM WORK ON MY UNITS HOWEVER WILL NEVER LET THEM GO UP IN MY ATTIC AGAIN.
THE $200.00 DISCOUNT THEY GAVE ME WAS NOT MONEY BUT FREE WORK ON MY UNITS IN THE FUTURE. AFTER THIS I PROBABLY WILL USE SOMEONE ELSE.
I AM SO DISAPPOINTED IT MAKES ME SICK.
I HAVE WAITED A MONTH BEFORE WRITING THIS TO SEE IF I WOULD COOL OFF. I HAVE NOT.
lResponse from Mid-Florida Heating & Air
"[Member name removed], Thank you for taking the time to post your opinion of our company. We appreciate all feedback positive and negative! We see that this post was made by you before we had the opportunity to resolve/ address any of your concerns with the work we performed at your home. Since this post was made as you may recall the President and Vice President of Operations for Mid-Fla Heating and Air came and visited with you at your home. During this visit they were able to take pictures of the depths the insulation was applied at throughout the home's attic, and showed them to you so you would then know it was insulated correctly. Also the Vice President of Operations while in your attic inspected all the ductwork’s points of connection which visually all appeared to be sealed. During this visit they also addressed your concern with the overheating late 70s model can light fixtures. They agreed at no charge to repair the existing 44year old can lights thermal switches, and discussed with you that we could have avoided this occurrence by being allowed to follow our companies policy of performing a blowerdoor test at the beginning of our initial evaluation on 1/8/14. The blowerdoor test would have identified significant air leakage around all the can light fixtures, so if we knew that then we could have prescribed airtight can light covers; which would have sealed off the wasted energy from air leakage into the unconditioned space of the attic as well as provide sufficient clearance from the insulation for all the existing can light fixtures, but you declined allowing us to perform this test on the initial onsite visit. On 5/23/14, you did agree for our company to finally perform a blowerdoor test. This test identified the leaking can light fixtures, and re verified that the ductwork was sealed properly because we received no additional leakage from the duct system itself. The blowerdoor test demonstrated and identified the need for airtight can light covers which we have since installed for you. As far as we know there is no other concern(s) that has gone unaddressed. If there are any additional questions or comments about the work we performed please contact our office to discuss it further."
Susan R.
Feb 2014
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Greg E.
Oct 2013
All went well
Susan M.
Jul 2013
They are generally very professional and their prices seem to be very competitive. They don't try to add on extras after they stop to do a job; I mean if they quote your price that's pretty much what you are going to pay for it and the people are very professional.
Nancy M.
Jun 2013
They did a pretty good job. I got down there looking and it was not the deal I would have wanted for them to do but they pulled out all the old stuff and showed me just what they were talking about so that I knew that they were not really ripping me off or anything. And we have a contract with them to come out a couple of times a year to maintain our air conditioning unit. So, I was happy with their service.
Linda P.
Jun 2012
I have been pleased with them. You haven't had any problems. They are very helpful when they come out.
Mike J.
Mar 2012
The installation was done well. They did it when they said they would. They were very professional.
Licensing
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FAQ
Mid-Florida Heating & Air is currently rated 4.0 overall out of 5.
No, Mid-Florida Heating & Air does not offer free project estimates.
No, Mid-Florida Heating & Air does not offer eco-friendly accreditations.
No, Mid-Florida Heating & Air does not offer a senior discount.
Yes, Mid-Florida Heating & Air offers emergency services.
No, Mid-Florida Heating & Air does not offer warranties.