About us
ADDTL CONTACT: Jay Neilan
Business highlights
45 years of experience
Services we offer
We service all makes and models for any automobile service.
Services we don't offer
We don't service motorcycles, boats or recreational vehicles.
Amenities
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.227 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 22% | ||
| 15% | ||
| 0% | ||
| 7% |
Filter reviews by service
Showing 1-25 of 27 reviews
WILLIAM V.
Dec 2016
Auto Sales
My husband got a good price.
WILLIAM V.
Dec 2016
Auto Service, Auto Tires
.
WILLIAM V.
Dec 2016
Auto Service
They got it repaired in an hour. They were great.
Michelle J.
Jun 2016
Auto Service
unknown
Pam L.
Jun 2016
Auto Service
.
Nick C.
Jan 2016
Auto Service
unknown
Jay W.
Dec 2015
Auto Service
The B overall I give them is mainly due to cost. I have a warranty with them. If I have ever had a problem or issue I can take the car right back in there and they take care of it so they definitely stand behind their work.
Robert S.
Aug 2015
Auto Service, Auto Sales
They don’t always keep their appointment times.
Mary H.
May 2015
Auto Radio Service
They replaced it without question, but I had to go back because they had hooked it up wrong, and they had tools in the car. They initially took half an hour to do the job, and when I went back to complain, they put me ahead of everybody, and they gave me a voucher for their snack bar. Which I thought was very nice.
Robert K.
Feb 2015
Auto Service, Oils/Lubricants
I have been taking my cars here for 20 years. They are professional and very good at what they do. They are very honest and great to work with. David has been with the company since I stared visiting. It is very easy to get my cars in for service.
Robin G.
Apr 2014
Auto Service
Went for tire rotation and only had to wait about an hour. Good deal with coupon.
Robin G.
Sep 2013
Auto Service
Went for full service oil change which cost around $25 with coupon and after tax and fees. Went at fairly busy time (4) and had to wait about a 1 1/4 hours. Comfortable waiting room. Will continue to go there.
Response from HONDA OF GAINESVILLE
"Dear [member name removed], We appreciate you taking the time to let us know you are pleased with the level of service you received. Granted it was a busy time of the day for our service department, we appreciate your understanding for the wait, and we are glad to hear that our efforts to make our customers comfortable are making the grade. We would love to be of service in the future, and look forward to your next visit. Let us know how everything is going on Facebook and Twitter! Sincerely, Dan Like - General Manager, [email protected]"
Ming-der Y.
Sep 2013
Auto Service
It went well but they like to push extra and quot;recommendationsand quot; to customers like me.
Response from HONDA OF GAINESVILLE
"Dear [member name removed], We appreciate your business, and that you took the time to inform us of your recent experience. In order to ensure that all vehicles leave in top condition, we take extra steps to make recommendations to customers. It is up to the customer what is to be done with the recommendations, but we prefer to give the option rather than let them go unmentioned. We look forward to seeing you in the future, and hope that you continue to keep us up to date on our performance in the future. Regards, Dan Like - General Manager, [email protected]"
Jay W.
Sep 2013
Auto Service
The constant pressure from the service managers to up-sell everything and find all kinds of little problems that they want to fix drives me crazy from this dealership. Unfortunately the car is under a Honda warranty that gets voided if not serviced through Honda.
Response from HONDA OF GAINESVILLE
"We regret that you did not have a better experience doing business with our dealership. We strive to provide an enjoyable customer service experience with quality repairs, and it is disappointing that we have fell short. If you would like to further discuss your concerns I would be more than happy to speak with you. We hope you will choose to give our dealership another chance next time you need to have your Honda serviced. Thank you, Regards, Dan Like - General Manager, [email protected]"
Vertigo M.
Apr 2013
Auto Service
I have a maintenance contract with them so the price of the oil change was covered under that. They were very courteous; the service was very fast and efficient. I was very happy with their customer service; they are customer-focused. Usually when they fix my car I rarely have to go back to them because they did not fix it properly.
Alton M.
Mar 2013
Auto Service
I thought that the service was good. They are very timely. You can schedule an appointment online. You go in and they are on time. They have a nice waiting room for you to sit in. For most dealerships, people are hesitant to go to a dealer, but their prices are reasonable. They have great customer service.
Robert G.
Feb 2013
Auto Service
Even after telling them to please have this part for me at the time of my appointment, they could NOT pull it off. They did not have the part. It should not be up to me to tell them how to do their jobs. They should do this themselves. And I sat there for an hour before
they told me this. How can they run a repair service this way? They do NOT make sure they have the parts for work that they schedule. Then to add further insult, they told me that my brake and power steering fluids were discolored and should be changed, $250 for each. Are you kidding me? Where in the manual does it talk about changing these fluids when they aren't pretty? I feel this was an obvious attempt at fraud. Luckily, I know better than to fall for that. But others may not know better.
After telling me that they didn't have the door actuator, it took another hour to get the oil changed. Then, they didn't reset the maintenance warning light, and I had to go back and ask them to do that. I know how to do it myself, but I was too angry to tolerate so many instances of incompetence, so I went back and insisted they reset it. They did.
I have no faith in these people to work on my car. I do not trust them, and I will not go back. I will now have to drive to Ocala to get work on our 3 Hondas. My wife insists we buy another as we need one for daughter, but I don't want another one if I have to drive all over Florida to find a competent service shop. I would prefer to find another dealership with A-rated service shop and buy that make. It is very important to me to have a local dealership I can trust. Not so with Honda of Gainesville.
they told me this. How can they run a repair service this way? They do NOT make sure they have the parts for work that they schedule. Then to add further insult, they told me that my brake and power steering fluids were discolored and should be changed, $250 for each. Are you kidding me? Where in the manual does it talk about changing these fluids when they aren't pretty? I feel this was an obvious attempt at fraud. Luckily, I know better than to fall for that. But others may not know better.
After telling me that they didn't have the door actuator, it took another hour to get the oil changed. Then, they didn't reset the maintenance warning light, and I had to go back and ask them to do that. I know how to do it myself, but I was too angry to tolerate so many instances of incompetence, so I went back and insisted they reset it. They did.
I have no faith in these people to work on my car. I do not trust them, and I will not go back. I will now have to drive to Ocala to get work on our 3 Hondas. My wife insists we buy another as we need one for daughter, but I don't want another one if I have to drive all over Florida to find a competent service shop. I would prefer to find another dealership with A-rated service shop and buy that make. It is very important to me to have a local dealership I can trust. Not so with Honda of Gainesville.
Response from HONDA OF GAINESVILLE
"I am sorry to hear that you were not pleased with your visit to Honda of Gainesville. It appears that you did not receive the treatment that you wanted or deserved, and for that I would like to apologize profusely. We would appreciate the opportunity to regain your trust! If you could please contact me at your convenience, we can begin working towards this goal. Looking forward to hearing from you. Sincerely, Tom Moore - General Manager [email protected]"
James B.
Nov 2012
Auto Service
Taking your vehicle into the dealer for service is asking for trouble
because they will look for every minute detail that is wrong. However,
when your daughter is 2000 miles away sometimes you don't have much
choice when there are issues, and she was having brake problems which
ended up being the master cylinder. That's not something you want to
fool around with, but geez! they probably charged twice as much and
found an endless amount of problems causing a 21 yr old to be confused
and rattled. I had the car looked at before she went away by our trusted
mechanic and it was in good shape. Having the master cylinder go bad
was just one of those things, but I sure wish we could have found
somebody else to take it for service. At least the work performed has
proved reliable, but the price and how they dealt with her are the
biggest negatives.
because they will look for every minute detail that is wrong. However,
when your daughter is 2000 miles away sometimes you don't have much
choice when there are issues, and she was having brake problems which
ended up being the master cylinder. That's not something you want to
fool around with, but geez! they probably charged twice as much and
found an endless amount of problems causing a 21 yr old to be confused
and rattled. I had the car looked at before she went away by our trusted
mechanic and it was in good shape. Having the master cylinder go bad
was just one of those things, but I sure wish we could have found
somebody else to take it for service. At least the work performed has
proved reliable, but the price and how they dealt with her are the
biggest negatives.
Response from HONDA OF GAINESVILLE
"I want you to know that your feedback is greatly appreciated. At Honda of Gainesville, we continuously strive to improve as a business. Reviews like yours help us learn more about the areas in which we need to progress. I would like to extend my sincerest apologies for the experience you had at our dealership. Delivering fantastic customer service is our top priority and I'm sorry that you left Honda of Gainesville feeling disappointed. I would like to speak with you about this issue so that I can address your concerns directly. Sincerely, Tom Moore - General Manager | [email protected]"
Leonard L.
Sep 2012
Auto Service
Alternator failed and had car towed to dealer since I had a recall notice. The service rep called to tell me I needed an automatic clutch pressure control solenoid valve that would cost $466 and a new battery costing $100 in addition to the alternator costing $505. I told them the battery was only one year old and they claimed the battery would not hold a charge. I told them to replace the valve but not the battery. I called the battery manufacturer and found out I had a full warranty on the battery. When I picked up the car at the dealer, the service advisor told me they kept it running because they were afraid to shut it off since they claimed the battery was not holding a charge. I paid the bill and drove home. I called a store where they sold my battery brand and they said to bring the car over and they would test the battery. The car started without any problem and I had the battery tested and found out the battery was fine. I have not had any problems with the car starting or the battery since then.
Response from HONDA OF GAINESVILLE
"Thank you for taking the time to leave us a review. Customer service is our top priority and I’m sorry to hear that your last experience with us was not up to your expectations. I would appreciate the opportunity to understand further what happened, and see if we can help you feel more positive about your experiences with us. Please contact me at your earliest convenience. I look forward to hearing from you soon. Sincerely, Tom Moore-- General Manager [email protected]"
Barry I.
Jul 2012
Auto Service
All service was performed very well. Will return for service.
Response from HONDA OF GAINESVILLE
"Thank you for taking the time to leave us a review! Customer service is our top priority, and we're glad that we were able to meet your needs on your last visit with us. We hope to see you again in the future. Be sure to follow us on Facebook and Twitter for access to exclusive content. Sincerely, Tom Moore - General Manager"
Pamela W.
Jan 2012
Auto Service
.
Will H.
Nov 2010
Auto Service
The service went well and it was kind of straight forward. I called up one day to see the availability of appointments. I talked to a guy who gave me an appointment for the next day. He could have set up the appointment on the same day, but I preferred to go early in the morning the next day. I went there early the next morning and worked with another representative. The things went very well, they checked up something in my car and informed me about other things that would be good to have done; so I thought, it was a good experience overall. I had a chance to talk to the mechanic and he seemed to be very helpful, informing me about what the situation was, recommended it and told me on how I am going to approach it. I had a standard interaction, nothing special and overall it was good.
Eric K.
Jun 2009
Auto Service
I had to wait about an hour and a half in the waiting room for the oil change service. I was not happy. I will say that they have a professional staff.
Response from HONDA OF GAINESVILLE
"WE HAVE CHANGED A LOT SINCE JANUARY 2008 WE HAVE ADDED 5 EXPRESS SERVICE BAYS TO HANDLE SERVICE LIKE THIS WITHOUT AN APPOINTMENT AND THE PRICE YOU PAID THEN IS NOW 9.95 PLUS TAX AND DISPOSALS SO I WOULD ENCOURAGE YOU TO GIVE US A TRY AND WE SERVICE ANY MAKE AND MODEL WITH MOST VEH'S BEING THE SAME PRICE SO MANY OF OUR CUSTOMERS ARE BRINGING IN OTHER MAKES AND MODELS NOW TO GET THEM SERVICE HERE ALSO."
Subhajyoti B.
Apr 2009
Auto Service
Went for scheduled 60,000 mile service. Scheduled online, confirmed by the dealership through email. Went at 7AM, when the dealership opens. Courtesy van took some time to show up. The checkups, like all scheduled auto checkups, padded the balance sheets of the dealership for doing very little. Recommended different other issues for nearly $2000 more in expenses. We declined it for the time being. Job was finished on time. Honored a $50 off coupon that they were advertising.
Response from HONDA OF GAINESVILLE
"ANYTIME YOU BRING YOUR VEHICLE IN FOR SERVICE AND YOU ARE NOT UNDERSTANDING WHAT THEY ARE TRYING TO TELL YOU ASK THEM TO SHOW YOU ON THE VEHICLE WHAT IS BEING RECOMMENDED ANY OF OUR SERVICE TECH ARE CAPABLE AND WILLING TO TAKE THE TIME TO SHOW YOU WHAT THEY ARE TRYING TO LET YOU KNOW. PLEASE PLEASE ASK FOR THEM THEY ALL WHERE THERE NAME ON THERE SHIRT SO IF YOU FEEL COMFORTABLE WITH THEM THEY CAN BE THE TECH THAT WILL ALWAYS WORK ON YOUR CAR."
Anthony C.
Nov 2008
Auto Sales
The automotive is fantastic. They have an integrated marketing service that is great. The car works very good and it was made in japan and shipped here. The fit and finish was just flawless.
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
HONDA OF GAINESVILLE is currently rated 4.2 overall out of 5.
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 11:00 AM - 5:00 PM
HONDA OF GAINESVILLE accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, HONDA OF GAINESVILLE does not offer free project estimates.
No, HONDA OF GAINESVILLE does not offer eco-friendly accreditations.
No, HONDA OF GAINESVILLE does not offer a senior discount.
No, HONDA OF GAINESVILLE does not offer emergency services.
Yes, HONDA OF GAINESVILLE offers warranties.
HONDA OF GAINESVILLE offers the following services: We service all makes and models for any automobile service.
We don't service motorcycles, boats or recreational vehicles.