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Crystal Air & Water
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Crystal Air & Water
Business highlights
22 years of experience
Services we offer
Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Duct Cleaning
Accepted Payment Methods
- CreditCard
Reviews
4.425 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 16% | ||
| 4% | ||
| 0% | ||
| 8% |
Showing 1-25 of 25 reviews
Sharon B.
Jul 2017
It went well. They responded on Sunday and came out, however 19 year old system could not be repaired. New system in on Wednesday. We honestly didn't shop around or compare prices due to the hassle and how hot it was!
Ken B.
May 2017
Our AC went out after 26 years of use... time for a new one! I contacted 3 local experienced AC companies to diagnose and offer the system they think would be the best fit. Lance from Crystal Air did a phenomenal job with the evaluation and listened to my concerns. They came back with a great price on a Trane system with the tonnage and SEER I was looking for. Installation was smooth and completed faster than expected. Richard and his crew did a great job completing the work and explaining how to work the new system. They put in a "scoop" to help more air get to a room that runs hot. My only complaints are the door to the air handler closet sticks, and the hole through my exterior wall for the new condensate drain line was cut a little large, and needed a healthy amount of sealant. Overall, the AC works great and we are happy with the installation.
SHARON S.
Feb 2016
Punctual, professional, courteous and dependable.........................
Response from Crystal Air & Water
"We are pleased that you have had such positive experiences with our staff and look forward to assisting you in the future."
Randy M.
Feb 2016
broke again in 3 days. Ended up replacing entire system by a cheaper company.
Response from Crystal Air & Water
"We are sorry you had a bad experience with our company. We strive to assist every customer to the best of our abilities. Please contact our office so we can discuss further."
Jay S.
Feb 2016
unknown
Response from Crystal Air & Water
"We are genuinely happy and enjoy making your experience with us the best as possible. Thank you for your kind words."
Audrey C.
Nov 2015
unknown
Response from Crystal Air & Water
"We know there are many options in this area of companies and appreciate our long term relationship w/ this customer."
Sidney W.
Aug 2015
They were great. I've had no problems at all.
Response from Crystal Air & Water
"We are thankful for our long time customers such as Mrs. [removed member name], since we are a family business they become an extension of our family and are treated as such."
Eve D.
Jul 2015
unknown
Response from Crystal Air & Water
"We are sorry that this customer has had a bad experience with Crystal Air & Water Inc. We are confused about the review for several reasons.The water heater was installed by Crystal Air & Water for [member name removed] program on 9/7/10 for no charge to the customer. On 9/16/10 the technician made a full evaluation of the water heater's operation and found the unit to be fully operational.There was no charge for that visit for it was with in Crystal Air & Water Inc.'s one year complimentary labor warranty. On 9/22/10 the permit passed inspection with the county of Alachua. In December 2010 the customer had repairs done to the air conditioner for a total of $305.85. Those are the only charges this customer has had. Not $700.00, and not for the water heater. Also, Crystal Air & Water Inc. has never changed ownership. Once again, we are sorry for your bad experience. We would love the opportunity to help solve the issue for we have the most experienced technicians in the area."
James S.
Oct 2014
The answering service ask what my problem was and promptly put a tech on line. He stated when he would arrive after giving him direction. He arrive as stated and had my system back on line promptly. Since it was only a minor issue he did a full PM check while here. Great job.
Response from Crystal Air & Water
"We strive to have every interaction as fast and thorough as possible for our customers. If we can combine services in 1 trip we will do so, so we don't inconvenience our customers."
Christopher B.
Sep 2014
unknown
Response from Crystal Air & Water
"[member name removed] is a long term customer, we appreciate his business. We strive to make every interaction as easy as possible for our customers."
Bobbi W.
Aug 2014
Arrived on time and job was done in a timely manner. I was real impressed with the service and the install crew.
Response from Crystal Air & Water
"We strive to make the installation process from start to finish as easy as possible for our customers."
Coleen C.
Aug 2014
Very smooth. Professional demeanor and attitude by all three employees I dealt with.
Response from Crystal Air & Water
"We strive to make the installation process from start to finish as easy as possible for our customers."
Bill A.
Jun 2014
Great knowledge of product and how to install. All completed in 6 hours. Left work area like nothing happened. Best price of 4 bids.
Response from Crystal Air & Water
"We strive to make the installation process from start to finish as easy as possible for our customers."
Brendan M.
Jun 2014
Crystal air is our #1 vendor. They are prompt, courteous & the best service.
Response from Crystal Air & Water
"We appreciate what the Winn-Dixie Hope Lodge does for our community and visitors to the community. It is our pleasure helping make the staff and residents lives more comfortable."
Annalynn F.
Oct 2012
I paid to join Angies?s list specifically to warn my fellow consumers of just how dishonest Crystal Air Company is, so please take the time to read our story
Crystal Air and Water of Gainesville Florida came to my house and replaced a thermostat. It took about 15 minutes. They charged me for parts $179 for a Honeywell 5000 2 heat 1 cool thermostat, not programmable either. You can buy this exact model at any Home depot or Lowes for about $39.00 retail! Not $179.00 like they charged us. We were told that it is the cheapest one that they carry on their truck for a replacement.
In addition I was charged $69.95 for the house call plus a $5 fuel charge and they are located less then 5 miles from my house.
The Biggest Issue:
When I lodged a compliant on Tuesday morning with Crystal Air and reported them to the BBB, ?Curt ? the owner, said he?d issue me a refund check of $79, if I dropped my compliant with the BBB. I did as he requested on Tuesday afternoon. I did not get my check thru Thursday, so on Thursday afternoon I called and I was told that the check was in the mail. On Friday I still did not receive the check, I called again and I
think you know what he said??I won?t sign the check?. They lied to me twice and overcharged me for the thermostat. Jinnee, the secretary, also told me that the proverbial ?check is in the mail? and I?m ashamed to say they took me twice; at least I didn?t buy that bridge in Brooklyn.
Crystal Air and Water of Gainesville Florida came to my house and replaced a thermostat. It took about 15 minutes. They charged me for parts $179 for a Honeywell 5000 2 heat 1 cool thermostat, not programmable either. You can buy this exact model at any Home depot or Lowes for about $39.00 retail! Not $179.00 like they charged us. We were told that it is the cheapest one that they carry on their truck for a replacement.
In addition I was charged $69.95 for the house call plus a $5 fuel charge and they are located less then 5 miles from my house.
The Biggest Issue:
When I lodged a compliant on Tuesday morning with Crystal Air and reported them to the BBB, ?Curt ? the owner, said he?d issue me a refund check of $79, if I dropped my compliant with the BBB. I did as he requested on Tuesday afternoon. I did not get my check thru Thursday, so on Thursday afternoon I called and I was told that the check was in the mail. On Friday I still did not receive the check, I called again and I
think you know what he said??I won?t sign the check?. They lied to me twice and overcharged me for the thermostat. Jinnee, the secretary, also told me that the proverbial ?check is in the mail? and I?m ashamed to say they took me twice; at least I didn?t buy that bridge in Brooklyn.
Response from Crystal Air & Water
"On 10/1/12, [member name removed] was referred to our company by the unlicensed contractor he had working in his home, [member name removed] placed a service call with us. The handyman\contractor could not figure out why the thermostat he was installing would not work. Our service technician went to his home and found the thermostat was faulty and there was a problem with the low voltage wiring. Our technician repaired the problem with the low voltage wiring and quoted [member name removed] a price to install a new thermostat. [member name removed] agreed to the pricing and signed his invoice. He was also charged for a diagnostic fee, fuel charge & a minor wiring repair fee. All totaling $284.95, the invoice was paid by the customer while the technician was onsite. On 10/2/12, the customer called & I spoke with him. [member name removed] stated that if he wanted a refund and that we had one hour to do so or he would start filing complaints with BBB and others. He also stated we were at his house for fifteen minutes and we were there for 1.75 hours as the invoice shows that he signed. I do not appreciate the inaccuracies in his statement or his threats to damage the reputation of our company in his attempt to get his money back. [member name removed] is in violation of Florida Statue 455.228 which states that is unlawful to hire and unlicensed contractor and the fine is up to $5000.00 for intentionally hiring an unlicensed contractor. We did not turn [member name removed] over to the state authorities. That is not how we do business. But I refuse to bend to his threats, and intimidations, of sullying our reputation. We strongly recommend to other contractors to put this individual on their do not work for list."
Brenda S.
Feb 2012
They are a really good company, and we have never had a problem with them. Their price is excellent as well as the quality of their work.
H. B.
Nov 2011
They were pretty good. They seemed competent and did a decent job. They came when they said they were going to come. All service people seem high to me so that is something I am probably not competent to assess. It seems to work fine and I haven't had any problems. They were quite responsive on an earlier occasion. Their punctuality is good. I will use them again in the future but I am not sure I wouldn't do some comparison shopping.
Dennis G.
Oct 2011
Crystal Air & Water did a good job and the price was good. They were prompt and efficient and I had a small problem after they left but they came back and fixed it. The workers are very good and very efficient, everything is holding up very well.
Leigh W.
Oct 2011
(1) 06-19-2010: Technician skipped a "number" of items on their published check list.
45 days later, 08-02-2010, system failure resulted in $54.95 Service fee.
(2) 06-17-2011: Technician skipped a "number" of items on their published check list.
I told him that the system didn't seem to be cooling properly for the past few weeks, and was running continuously for
extended periods of time.
At first, he indicated that the Freon "appeared" low. I told him that if there was any indication of a leak, or required
servicing, that he do it "then" rather than costing me an additional Service Call in the near future.
He assured me that it had come up, and that there were no problems with the system !
(3) 09-26-2011: Even with the cooler weather, it seemed clearly evident that the system was not cooling properly, so I called
them out again, and I was told that the system was low on Freon, indicating a serious leak
.
wasn't cooling properly, and though there was evidence of low freon, he had assured me that there was no problem.
She told me that I should have called within the 30 day warranty period. (Apparently I, the customer, should have 2nd
guessed their technician, and determined that he didn't perform a proper check!)
I asked the technician what the leak check would cost, and he began quoting hundreds of dollars, including $86.00 for Dye,
that I later discovered costs less than $5.00.
I asked the Customer Service Rep. if she could give me an estimate of what the leak check would cost, and she flatly
refused! (I was apparently expected to OK the work, without any idea of the cost, other.than it would be" hundreds"
of dollars.)
To put that into perspective, I subsequently called several other companies, and they all had Flat-Rate amounts for doing a
Freon leak check; and the company I chose to do the check did the entire check, requiring only 15 minutes with a
electronic "sniffer" device for the total price of a $65.00 Service call.
My assessment of Crystal Air & Water is that they "bait" customers with low initial Service Call fees, but gouge you if you need
a repair.
It also appears that they have a large turn-over of service personnel, which brings into question the competence of their
service technicians. ( The technician with the company that satisfactorily completed the work, had been with them for 10
years.)
John Z.
Sep 2011
Christin always answered our many questions quickly by email and came to the house twice in the early evening to explain the system and what work would be done. She also helped with the paperwork to get a rebate (in progress) from GRU. Will continue to use them in the future as needed.
Bill W.
Jul 2011
One of the things that surprised me was the fact that they were not trying to push on us the isntallation of a new thermostat. I was very impressed with their service staff.
Jennifer M.
Jul 2011
They were very prompt and professional. My A/C unit is in my attic instead of the garage wear most people's are(thanks Emmer Development for putting it in the LEAST energy efficient place), but Crystal Air said no need to move it (for about $2500) until the fails. I appreciated the honesty.
Edwin W.
Jun 2011
The overall experience was good. We have used them several times for seasonal check-ups so we were familiar with them. There's not much of a story involved, they came, found the problem, and fixed it.
Judie M.
Oct 2010
They did excellent work on time and with great results. The staff is fantastic and the sales rep got us all our rebates and she (Kristen) did all the work (except of course the fed tax one). They even helped us with a problem we had with a tankless system that was poorly installed. One great bunch of people to do business with! We love our new system, it works well and has cut our ulitity bills nearly in half.
Damion W.
Apr 2010
One of Crystal's technicians performed a tune-up on my air conditioning and heating system. He found small issues with both my inside air handler and outside unit, explained them to me and gave me repair options. He performed the repairs quickly and professionally that same day. I was thrilled to learn my system was in good order overall and didn't need to be replaced. I was very pleased with everything about the experience.
Licensing
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FAQ
Crystal Air & Water is currently rated 4.4 overall out of 5.
Crystal Air & Water accepts the following forms of payment: CreditCard
No, Crystal Air & Water does not offer free project estimates.
No, Crystal Air & Water does not offer eco-friendly accreditations.
No, Crystal Air & Water does not offer a senior discount.
No, Crystal Air & Water does not offer emergency services.
No, Crystal Air & Water does not offer warranties.