A Same Day Appliance Service, LLC

wonderful and prompt

THEY COLLECTED UP FRONT FROM MY WIFE BUT NEVER PROVIDED THE PART OR THE SERVICE. TOTAL RIPOFF

unknown

Tech came out and replaced several different parts. Said it worked. First load of laundry, nothing... remained Broken. Called back whch happened to be on a friday. No same day service. Said it would be the following week before someone could come out. Lady answering the calls at the front desk extremely defensive and rude. Kept referring to the service manager who is her, big surprise, her MOTHER. They came out the next week and "fixed" it again. Except they didnt actually fix it. Remained broken. This is now nearly 3 weeks without a washer for a family of 5. Called on a Thursday to ask for a refund. Didn't call back. Friday still nothing. Called Friday afternoon. Got the same rude lady who answered the phone and conveniently couldn't get in touch with the service manager to get approval for a refund. Did I mention the service manager is her MOTHER? She began to yell at me, told me I was rude, and never to call her company again when I demanded a refund. Stay away. Stay far far away. Horrible customer service. Horrible repair services. When things dont go right, they are a small family business without regard for how to treat people that use their services. I could have overlooked it all if they would have agreed to refund my 250.00. In fact, i would have thought them a good company and would have used them again. Alas, just a huge disappointment, especially from a local company.

unknown

Shame on me for not checking Angie's List before calling them. Originally charged $687.00 for a part that they offered on their website for $188.00. Did not properly diagnose the problem, had to have an authorized GE tech come to the house. The repair parts from GE cost $21.00 and $18.00. Communication was terrible trying to make them understand that we were overcharged for the part. Finally got a $300.00 refund which still did not make us whole since the part that we paid for was not the problem with the oven. We are still waiting for a corrected receipt for our records. They told me we would have that last Week. Right.

unknown

I called the company to get a refrigerator repaired. They are prompt at getting someone to your home, but the follow up after is frustrating. There is no followup on status of repair completion or part order . The last 2 times I used this company I had to call several times to get an update on when my parts would be in. It took over 2 weeks. Both times they apologized but said the repair man had an emergency, the second time they told me the service man was in the hospital. Although I can empathize with such situations, if you have these events that prevent a response , its not the customers responsible to make sure the company handles and completes the repair.  

Our drier quit working in the evening, called them the next day. The company had an available time when i was off work which was great. The repair guy showed up i didnt have to remove the drier he got in there found the problem with in 30 mins looked up the part and gave me the estimate and completed the repair all within an hour of coming to my house.
They are very friendly and explain stuff very well 

Kenmore dryer had stopped working. I found the company on the internet and made a payment for a housecall online.  When I heard nothing for a couple of days I called the company number and the owner seemed surprised that his website had payment capability.  Apparently he was not notified that I had asked to schedule a visit. He came out a day or two later in early August and after tapping around on the computer panel it worked again. He charged a total of $75 for that visit. When the dryer stopped working again a month later he replaced the defective computer panel and that solved the problem.

Very professional, great prices, he was on time and in and out quickly. The tech seemed to be very knowledgeable and answered all of my questions regarding my washer. From the time I called this company I felt that I was in good hands.