Tri-State Roofers Inc

They will not answer my phone calls and they will not get back to me. They are ignoring me and it's extremely frustrating. This is part of a warranty and needs to be fixed asap. They purchased the skylights through Sun Tech Skylights in Orlando, FL. Neither one has been in touch with me. I will never do business with this company again.

Summary: Hired Tri State in April 2015 to replace my cement tile roof. They didn't start until mid-Sept; finished in Nov (almost 2 months!). Experienced leaks first rain after completion. They came out to repair; had worse leaks the next rain. They came out to repair again, still leaking after. After failing to repair it the second time, they stopped answering phone calls and email. Finally showed up Feb 16 after I sent a certified letter threatening legal action per Florida Statute sec 558. Said they'd fix it. Came out at least once, still leaks. Haven't seen or heard from them since. 
Full story: We started experiencing roof issues during summer 2013 and had them repaired by a different contractor. The contractor said we were good for a while, but would need a re-roof within 2-5 years. By March 2015, we finally saved enough to pay for the re-roof, so I started searching for a contractor. A neighbor just had theirs completed the summer before with the same materials I needed (HOA), so I talked with them. Their roof looked amazing, they had nothing but positive things to say, and they highly recommended Tri State. Tri State's estimate was also nearly 50% below the contractor I had used 2-years prior and about 25% below a third contractor. Lower price, excellent reference, how could I go wrong? We signed a contract April 9, 2015, the week before I left on a six-month military deployment. I had a trusted friend who was going to inspect it for me when they completed before I returned. Turned out that wouldn't be necessary.
In May, I followed up to see how things were proceeding. Nothing had been accomplished. Tri State said they hadn't heard anything back on HOA approval. I contacted the HOA and they had lost track of it. It took another couple weeks to get that straightened out. I kept checking with my wife on progress, and nothing was happening. Tri-State said it was due to rain. OK, it is (now) summer in Florida, that's possible, right? Materials finally showed up in August. Of course, I live in a remarkably nosy neighborhood and we had several people stop by telling us the tiles were the incorrect color. They were the approved color and identical to the ones installed a few houses down the previous summer. I only say this because the contractors had to deal with the same issues while they were working.
Tri State finally started working in mid-September, over five months after signing the contract. Part of this was probably due to my being deployed and not around to pester them, but still... By this time, however, I was a little disappointed I wouldn't be around to do the final inspection since I wasn't scheduled to return home until mid-Oct. I was wrong. By the time I came home, they were only about half way done. As they neared completion, the roof just wasn't looking right. Tiles were crooked, misaligned, and mortar was everywhere. Since I know little about tile roof installation, I thought they'd correct these issues as they went. Nope. 
On Nov 6, they said the job was complete and wanted final payment. I said I'd inspect the next day and send a check if it was completed correctly. It looked like absolute garbage, but I didn't think I could withhold payment for that alone. I found several issues including broken tile, tile ready to fall off the edge of the roof, and tile not screwed down. They didn't even install the bird stop correctly. I took pics and was going to call them on Monday. On Sunday morning, however, I woke up to a tapping sound in my bedroom ceiling. Sure enough, it was raining and my ceiling was saturated. I went in the attic a noticed leaks in at least a dozen locations. They came out first thing Monday to make repairs and said the found and fixed the issues, but scolded me for walking on the roof  during my inspection (I didn't).  Stupidly, I wrote them a check for much of the outstanding balance and said I'd send the rest after the next rain. This was also about the time he told me what a great deal I got on this roof and it was a good thing I hired them, because my roof was sagging (it's not), crooked (it's not), and out of square (it's not). He said other contractors would stop coming out and block calls and email, but not them.
 
Two weeks later, we had another rain and the leaks, though fewer in number, were much worse in severity. They came out to repair right away. He blamed the issues on an inexperienced employee they fired, but he assured me he'd fix it this time (he didn't). This is also they time he got into a very heated argument with his boss over the phone while standing in my attic. After this incident I'm thinking something is very wrong, so I contacted a friend who is a licensed home inspector. He looked around, laughed at me, and said the roof looked like I got my friends, a couple cases of beer, and tried to do it ourselves. He said if he was hired to inspect, he'd report there were issues with flashing, tile installation, and mortar that would have to be fixed before he'd pass it. He'd write in his report that it was a "handyman roof".
 
Now that Tri-State had been out twice to fix the leaks and I knew it wouldn't pass inspection, I contacted my attorney to figure out how best to proceed. He instructed me to write an email detailing the issues and give them a week to respond. I received no response from Tri-State. This was when they stopped answering email and started blocking my phone calls. When the foreman said some contractors would stop responding and block phone calls when issues came up, I didn't realize he was talking about the one he worked for. As I was working with my attorney to find another roofer to write a report on the installation issues, I found one contractor that said he had hired away the crew that installed my neighbors roof, and another that said he had provided an estimate to perform my installation as a subcontractor to Tri-State. This explained 1) the real reason it took so long to start work, and 2) why they couldn't install a tile roof correctly.
On Feb 1st, 2016, with advice from my attorney, I sent a certified letter to Tri-State threatening legal action per Florida statute section 588. The statute gives the contractor 45 days to respond in writing. As of April 17th Tri-State has not responded in writing. They did stop by and say they'd "make everything right". Since then, I know they've come out to attempt a fix at least once, but they haven't corrected the installation issues, they haven't fixed all the leaks, and they haven't attempted to close out the permit.
As of today, April 17, 2016, it's been one year and eight days since I signed the contract with Tri-State. My tile roof is installed incorrectly, crooked, and worst of all, it leaks. As of today I've issued a Stop Work order to Tri-State and hired a different contractor to complete the effort correctly and repair the damage to the ceilings and attic.

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Due to a shingle lifting problem identified by our insurance company underwriters, we needed to have repairs to our roof.  I obtained estimates from 3 different roof repair companies in our area and all were rated highly by Angie's List.  Each company was professional in their estimates and provided photos of the areas needing repair.  What complicated the situation was I had to do this on the Internet because I was out of the state at the time.  Tri-State's Roofing identified the same repairs as the most expensive estimate, but at less than half the price.  Beckey was very gracious and had a lot of patience responding to my questions over the phone and via email.  She stayed in touch with me and when they had to postpone the start date due to bad weather backing up their scheduled, she gave me a 5 day notice.  When I asked, she also provided photos and model information of the new skylights.  The workers arrived at 8AM and completed all the work by the afternoon.  And then Tri-State sales rep, Rick, took the post repair photos.  Not only did Beckey provided me with the photos & receipt of the work completed but ensure my insurance company had copies at the same time.  My insurance company contacted me the same day and told me that Tri-State had completed all the work to their satisfaction.  My insurance company was satisfied; I was thrilled getting the work done at a fair price from a professional company.

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It went excellent. They did a very good job of removing the old roof and replaced four sheets of plywood on the old roof. They replaced the plywood. When they were all done, they cleaned up my yard really good. The roof looks great. They sent a guy out to take pictures and provided a report for my homeowner's insurance. That was really nice. I had a good communication with the office. They're so busy 'cause they're so good, they're in demand. It took a few weeks before I could get my roof replaced. They didn't respond as quickly because they had so many other jobs. They do a very good quality work. The roof looks great. They were very hard workers. It was a really good overall experience. It was pretty much a little bit lower than I thought I had to pay. It took them a while to get to me. I think I got them from Angie's List also. They gave me a good quote and I went with them 'cause they have a good reputation.

We highly recommend Tri State Roofers to anyone who has roofing issues. We contacted several companies for quotes. Tri State was the only company that responded quickly and had already quoted the job before anyone else returned our call. We felt the quote was reasonable and decided to use them without waiting for other quotes. They started the work immediately. We were especially pleased with the way the problem was explained to us. Jorge took digital pictures of the problem area so we could see the issue and followed up with more pictures of the completed work.  Despite being busy, Beckey always responded quickly by phone and email to advise us on the timing and status of repairs. Jorge worked patiently and diligently to take care of our roof issues. His work was competent and detail-oriented. Both Beckey and Jorge went above and beyond the scope of the work involved to ensure that we were satisfied and had no further roof issues. We are very pleased with their service and would not hesitate to use them again.

This was an absolute pleasure from start to finish.  Called for an estimate to replace damaged roof from crazy "microburst" thunderstorm.  They came out the next day and provided an estimate.   Their estimate was the lowest of four estimates which ranged from 8570 to 12,000.  I chose them since they had previously done the home of a neighbor's relative with excellent results.  They took care of everything.  They even arranged for my wife and I to see various "full size" shingles at the supplier's warehouse.  You need to look at the full shingle and not rely on the little 3x3 samples in the books.  They are quite different.  We had to wait about two weeks due to scheduling and weather.  The shingles and other materials arrived early on Monday followed quickly by the dumpster.  A crew of 5 removed the old roof and put down the SWR and started the shingles on day 1.  They did a daily cleanup and went out of their way to protect plants and bushes from the trash.  Day 2 they finished the shingles and ridge caps and did another cleanup.  They replaced all of the pipe boots, chimney flashing, and drip edge.  They even painted the pipe boots and flashing to match the roof color, a nice touch.  They provided a wind mitigation report which has been completed and submitted for insurance.  The workers were very professional, polite, and took pride in their work.  The owner, Becky, was very responsive and a pleasure to deal with in all aspects of the job.  I would recommend this company.  Their work was quality work and their price was right.

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Very punctual, and professional. 3 guys, 2 days. Nobody spit in my yard & never heard a negative word. I park on my lawn on occasion & there is no worry of nail or scrap. Did such a great job, hired for our sons house- considering a third roof for this team. Amazing!

Work done was very good, price was a little on the high side compared to other roofers. Everyone worked well with one another; they are a little on the busy side so don't expect immediate work. I was pleased with how it turned out especially since it was done between Christmas and New Years.

I had received a cheaper quote from someone else however it was negligible and I just wanted the job done.  Would have appreciated a smaller window for when the appointment was, was only told a day. 

Work was great, the worker caulked additional rivet heads to help maintain my roof, and the individual was nice.

roofed our house, put up new gutters. They were outstanding, roof looks great. I would recommend Tri-State roofers.  They worked over the weekend to complete the job, worked during the rain!!

I had a slow leak on my roof which had been there for 4-5 yrs. Other roofing companies had looked at it in the past but never found the problem.  It ended up being something very minor and was fixed in 5 minutes.  (Just came out today so hopefully it is repaired)

The work was performed as stated in the bid. The crews were pleasant, professional, and timely. Family, friends, and neighbors stopped by and watched the work progress. Everyone was very impressed including a retired contractor. I would use them again if the opportunity arose.

We were happy overall with the honesty of this contractor. The receptionist who initially took our information did not seem to be extremely professional. We called twice to see if we could make an appointment and she was not able to help us. Once she gave us the number for the contractor directly things went very smoothly. Due to the integrity of this contractor I would recommend them.

They informed us of all types of roofs and recommended what would be best for our location and price.
  They did an excellent job and clean up after the job.
 We are very pleased with them.

He did a job.

It went very well.  Delayed a little by continuing rain, but once repaired there was no more leak even though it subsequently rained very hard and often.

It looked like the chimney flashing had come loose so we called several roofing companies.  One company came out and quoted us $1200.00.  Tri-State came out and said that the flashing was still attached and that the caulking around it needed replacing.  They charged us $25.00.  It is so nice to find an honest company who won't rip you off for unnecessary work.

Tri-State has worked on our roof in the past so contacted them again when this leak developed; took awhile to have someone come out and take a look at the roof for an estimate.   The delay was frustrating but they do quality work and I'd definitely call them again.

See the above review paragraphs concerning Tri-State Roofers, Inc.  They will detail my experience working with this roofer.