CARPET CITY-FORT WALTON BEACH

Very, very professional! Mike was very helpful as I was working with him on this project all the way from Germany via email and telephone. He even attempted to save me money on the install.

unknown

excellent service. quick install. couldn't be happier.

I had driven by this location on Eglin Parkway many times.  I was trying to get carpet for my home that I was turining into a rental through Lowe's.  Lowe's dropped the ball 3 times in the process of me buying carpet from them, first they hired an installer that never came by to measure, secondly they hired a new installer that was late, third they called me about the measurements and then asked me for which carpet I had decided on after i told them in the intial set up, and finally on my way to Lowe's to straighten all this out it took them an hour to find my measurements and give me a quote on carpet.
I stopped in to carpet city that day and met with a technician who said he could be out to measure the following day.  He was on time and thorough.  He called me back a day later with a FREE estimate (not the $35 Lowes charges you) for a better carpet and pad beating Lowe's in price and NO hidden fees.  We setup a date for install and all was good. 
I called the Monday before the install to check that everything was good.  Got a everything is good for your Wednesday install at 9am.  Wednesday rolls around and this is where it all goes wrong.  Like a earlier post on Angie's List THEY FORGOT TO ORDER MY CARPET!  I get a call Wednesday morning at 9 am saying the carpet was not there and the technician had forgotten to order it.  I was moving out that Friday and renters coming through that weekend.  I again found myself driving to a Carpet store trying to untangle this huge debacle.  Luckily when i showed up the Technician had a similar cheaper carpet in stock.  I decided since they had two colors of the same carpet in stock to do a separate bedroom in the darker color.  They called back the installer and two guys showed up around 11 to install the carpet.  The installers were good at their job.  They installed the carpet really well with no visible seams.  They did not do any clean up other than their own equipments and carpet fibers were everywhere. 
Carpet City then billed me for the Carpet and the extra piece that I decided on in the store.  Even though the actual price of the new carpet they installed was about 15-20% cheaper my bill was not when it arrived.  I guess the additional carpet color I chose added sq footage to what was in the original estimate.  I called and talked with them and they knocked the bill down coming out to about 14% cheaper.
Compared to Lowe's it all worked out but next time I will go to the store the day before and confirm my carpet has arrived and then get my new pricing in writing before I walk out the door on any changes.  My whole home renovation has had problems at every turn and this was just another one. 

Delivered and installed on time as promised.  Installers did a good job.

Make sure you get an itemized contract signed up front so you know all the details!  Mike, the salesman, kept promising the itemized bill, but we never saw one until the installers last day on the job. 
There were many items that were 2 and 3 times what we thought to be fair pricing.  We were fortunate to have the store owner intervene to negotiate the final bill, but overall it was such a stressful experience I will never do tiling again.
 
Other problems we encountered: 
1.  The grout color isn't correct.  There were excuses that the grout mix was old or the installers mixed it incorrectly.  Bottomline, it's not what I ordered.
 
2.  On the last day of installation, I caught the installers leaving with 7 boxes of expensive left-over tiles (after they, and Mike, told me I had only 1 1/2 boxes left over) and quik-crete (over $750 worth of materials) in their enclosed trailor in my driveway.  
3.  The installers cut the tile in our garage.  What a mess!!  We had to cleanup the garage ourselves!  Never let installers cut tile inside your home!

very straight forward; the carpet was installed on time, good job.

They were recommended. We have used them twice. They are great. They gave us a lot of choices and were very patient with us. They were really quick and did a really nice job. I would use them again.

Follow up was abysmal after agreement made. No one showed the morning of the scheduled delivery. Of course we made the time off, prepared the house, and kenneled the dogs etc. A call to the salesman (Mike) revealed the carpet was never delivered to the store and no one bothered to check or notice. I made a very frustrated call to Mike so as to locate the carpet and get an explanation. It came with 2 installers 5 hours later. The installers spoke very little English but did what looks to be a very good job installing after I was asked by them for a two McDonalds value meals. ($12 seemed like nothing in the overall scheme of things.) The clean up was pretty lacking as loose fibers from the cuts/trims were as thick as snow. It took us a couple hours to get the fibers up from under the beds, dressers, etc.

It took several days for Mike to follow up with us so he could finalize the payment. No paperwork on the carpet was offered and no receipt as of yet.

The carpet was at an excellent price and feels/looks great so far. The seams are nearly invisible. The installers were fast, courteous, and I can't complain one bit about the overall end state.